Welcome to our community of retailers. Here you can find all the resources you need to start, run and grow your business. Discover the latest industry trends, suppliers and software and get connected with the right industry professionals.
Many thanks for the prompt reply and the insightful information. It helps but what I really want to know was are there any Australian websites which will help a small Australian busienss to sell their products directly to Korean or Japanese consumers? Like a B2C marketplace without the language barrier. :)
Thanks for the reply again Eloah, I can only think of eBay but it isn't popular in neither Korea or Japan. Yes I did also come across Rakuten and G-Market. But the application process on both sites seem very foreign to me. :(
Hi Phil, I would say the most frustrating part for me is as you put it the 'seamless' process. I can not track a parcel all the way from China to my customers address. I can see it leave the factory - see it hop on a plane - but can not see if it has landed in Australia onwards. Very frustrating.
It is very important that you remind online retailing is still covered by Australian Consumer Law and you have the same responsibilities as a retailer with a physical location. You still have to give refunds and ensure the goods as safe for use.
I think one of the most obvious trends that will continue to get bigger in 2015 is mobile commerce. I specifically mean shoppers buying things on mobile devices (smart phones, tablets, etc.). I also see a need for the majority of retailers to create a better shopping experience across devices. Having ... expand
I think one of the most obvious trends that will continue to get bigger in 2015 is mobile commerce. I specifically mean shoppers buying things on mobile devices (smart phones, tablets, etc.).
I also see a need for the majority of retailers to create a better shopping experience across devices. Having a "mobile specific" version if your store isn't going to cut it. Usually a mobile specific site omits some functionality or some products or perhaps both. Neither is a good idea for keep customers engaged.
Retailers should consider using Responsive or Adaptive website frameworks such as Zurb Foundation or Twitter Bootstrap. You can create one experience that adapts to each device while not eliminating functionality. This should be at the top of the list for enhancements that will delight customers.
I would also say that looking back and going forward, stores with a specific target or niche seem to perform better than a store trying to please everyone. Don't let the numbers fool you, a larger customer base doesn't mean more money if they don't fit your product or market. Look for ways to grow within your existing demographic.
Longer term I think the following things should be kept on the radar for the end of 2015/2016:
sales through social media
online fitting rooms with augmented reality
clothing custom made for individuals from 3D body scans
The retail industry has faced a considerable number of challenges over the years, mostly due to changing consumer behaviours which continually push businesses to find ways to adapt and stay relevant. KPMG’s Australian Retail Outlook 2020 Report offers key insights into the future of the retail industry.
The top three challenges facing the industry are consumer confidence (56.4%), rental overheads (44.9%) and discounting (42.1%).
The top business priority for retailers over the next 12 months is increasing turnover (59.3%), followed by an increasing margin (54.3%).
50% of retailers are more concerned than last year about the influx of international companies in Australia.
42% of retailers think online delivery speed is the consumer expectation that will increase the most over the next 12 months.
As one of Australia’s fastest-growing platforms for startups, entrepreneurs and small business owners, we have one of the largest communities of retail businesses. SavvySME makes it easy to connect with industry experts and other business owners to discover the latest ideas, advice and technology in the industry.
Retail businesses in our community include those in:
Clothing, shoes, accessories and fashion
Beauty
Health
Sports and fitness
Electronics and home appliances
Home and furniture
Gifts, toys and entertainment
Machinery, tools and hardware
Arts and crafts
What is a retail business?
By definition, a retail business is one that buys products or services from a wholesaler and sells them to consumers. Retailing refers to the distribution process of purchasing products and services through a supply chain consisting of manufacturers, wholesalers, retailers (or merchants) and consumers:
Manufacturers: Manufacturers produce goods from raw materials in warehouses and factories, often at a mass scale. They sell the goods to wholesalers at low prices.
Wholesalers: Wholesalers buy goods from manufacturers and resell in bulk qualities to retailers and/or consumers at a higher price than they paid. Wholesalers may also sell goods directly to consumers.
Retailers: Retailers purchase goods from a wholesaler, or in some cases, directly from a manufacturer. They sell the goods to consumers in small quantities.
Consumers: Consumers buy goods and services from retailers in low quantities and fulfil the demand of the supply chain.
But beyond this simple definition, there are many different types of retailers that vary in size, management structure and the products and services they offer.
What are the different types of retail businesses?
Below are the most common types of retail businesses:
Department stores: A large store that offers a vast range of products in various categories such as electronics, homeware, clothing and beauty.
Grocery stores/supermarkets: Self-service stores with serviced customer checkout facilities where you can find an extensive range of food and non-food items, e.g. Coles and Woolworths.
Non-store retail: Selling goods and service outside of shops and stores, e.g. mail ordering, door-to-door sales and vending machines.
Corporate retailing: This includes chain stores, franchises and consumer cooperatives.
Discount retail: This is when you sell popular goods to consumers at discounted prices.
Warehouse retail: Warehouse retailers like Costco sell goods of wholesale quantities at very low prices.
Online retail/ecommerce: This refers to the sale of goods and services primarily through a website. Many brick and mortar stores have transitioned partially online to expand their target market.
Service retail: This refers to businesses whose product is a service such as banks, airlines, hair salons and beauticians.
How do you start and run a retail business?
There are a number of things you need to do to start and run and successful business:
Understand key legislation
Get the relevant licenses and permits
Health and safety
Take out insurance
Tax requirements
Hire staff
Consumer law
Sustainability
Supply chain and logistics
1. Understand key legislation
You need a good understanding of key legislation for retail businesses including:
These laws and legislation regulate the way you operate and cover things like labelling, product safety, refunds, warranties and country of origin claims. The Australian Competition & Consumer Commission (ACCC) is the independent body that enforces the Competition and Consumer Act (2010) and other legislation that promotes fair trade for retailers and consumers alike. Check out the ACCC website to understand the specific laws that apply to your business.
2. Get the relevant licenses and permits
The next thing is applying for relevant permits and licenses for things such as signage display, preparing or selling food, waste disposal and restricted trading days. Licensing and permits are regulated by state governments. You can check which ones apply to you with the Australian Business License and Information Service (ABLIS).
3. Health and safety
As a business owner, you are responsible for ensuring your shop is compliant with work health and safety requirements. You have a duty to ensure that you, your staff, your customers and other members of the public are safe. This includes safe manual handling, mitigating safety hazards, noise abatement and maintaining standards for protective equipment and clothing.
4. Take out insurance
According to AAMI, the top claims for retailers are property damage, business interruption and theft. It’s vital to get adequate insurance to protect your business against natural perils, product liability, machinery breakdown, theft and malicious damage among other risks. If you hire employees it’s compulsory to take out a workers’ compensation policy which covers accidents, injury and sickness.
5. Tax requirements
Retail businesses have specific goods and services tax (GST) requirements. GST is a 10% tax applied to most products consumed or sold in Australia, and it is up to you to add this levy to your products. You must register for GST if your business has an annual turnover of $75,000 or more. You can learn more about GST on the ATO’s website.
You may also be eligible for tax concessions such as:
Instant asset write off for capital purchases, e.g. delivery vans, shop fitouts, store security systems and POS systems
Stock purchases
Property costs, e.g. leasing or mortgage interest
Employee fringe benefits
Accounting fees
Hiring an accountant or bookkeeper is a good option as they can gain a thorough understanding of your tax obligations and help you reduce your tax bill.
6. Hire staff
As an employer, there are a number of legal and compliance-related factors to understand when you hire staff. This includes:
Determining employment type and the correct award rate
Ensuring your shop is workplace ready and OHS employment conditions are met
Registering for PAYG and setting up your payroll
Developing a staff handbook/employee guidelines
7. Sustainability
Sustainability is a pertinent issue across the board and retailers are being pushed to find more environmentally friendly ways of trading. Some of the biggest sustainability-related issues include waste management, recycling, environmentally-friendly packaging and sourcing more sustainable products. This could mean reducing the amount of plastic wrapping you use, finding a local supplier and training your staff on waste reduction.
8. Supply chain and logistics
You will need to find and foster relationships with wholesale suppliers or manufacturers. The suppliers you choose have a direct impact on the quality of your products, your daily business operations and your bottom line. Learn more about supplier selection and get connected with wholesale distributors in your sector.
You can access a wide range of resources on SavvySME to help your business grow. Some of our most popular Q&A from small retail businesses include:
How do I start a retail business?
Is ecommerce more profitable than a brick and mortar store?
Retail is one of the fastest-moving industries and continues to change to accommodate issues such as changing consumer behaviour patterns, digital disruption, personalisation, technology and sustainability.
Current trends show that personalisation and customisation are becoming more popular with consumers, and retailers will have to accommodate more flexible service and product offerings. Cloud-based technology, mobile, social media and data analytics mean shopping is becoming more convenient and personal for consumers. In addition, consumers are becoming more aware of how their purchasing choices have a direct impact on the environment. They are choosing brands whose values align with their own
These issues arguably have a greater impact on small businesses. While the term “digital disruption” sounds like it may only apply to large corporations, technology influences the way businesses across all industries operate and small retailers will need to adapt to meet customers’ needs. One way to do this is through ecommerce.
With more consumers going online for convenience and greater shopping options, the ecommerce industry is booming. Let’s take a look at the current landscape:
Ecommerce sales account for around 18.1% of global retail sales (Oberlo, 2020)
48% of online shoppers head straight to a large ecommerce marketplace (BigCommerce)
45% of ecommerce sales in the U.S are from mobile (BusinessInsider)
By 2040 it’s predicted that 95% of all purchases will be through ecommerce (Nasdaq).
Source: WebAlive.com.au
Brick and mortar businesses that haven’t yet established an online presence are missing out. Expanding into an omnichannel business model can increase your reach, allow you to tap into bigger and new markets and create a more seamless customer experience. Transitioning online can feel daunting and you may be concerned about things such as:
Not knowing how to get started
Web development and design costs
Data and security issues
Not having enough time to manage an online and offline store
Retail is an ever-changing landscape and it’s important to adapt by utilising software, leveraging customer data and analytics and monitoring consumer behaviour patterns and trends. With a web of industry experts and access to over 400 professionals, you can find everything you need to grow your business on SavvySME.
There are many moving parts involved in running both an online and brick and mortar shop. If you’re just starting out you may need shopfitters, security staff and signage installers. Ecommerce businesses will need a web hosting platform, web designers and potentially web developers to maintain your site. We can connect you with industry experts including digital marketers, market researchers and ecommerce web developers.
One of the most crucial steps is finding suppliers. It can be tricky trying to find reliable wholesalers and maintain a steady supply chain. At SavvySME, you can access a range of wholesale suppliers and distributors at your fingertips.
