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Training and development

Customer Service Scripts Need to Die

Do you want to call customer service for me? No? I can't say I'm shocked. What is it about customer... read more

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Jef Lippiatt Owner at Startup Chucktown
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Leadership

6 Tips To Stay Focused And Boost Your Daily Productivity

Busy, busy, busy. If there's one thing we can say for certain these days, it's everybody is read more

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Jef LippiattOwner at Startup Chucktown
I feel like there is a lot of sound advice above, however, some of it came off as flat to me. I believe that there are factors that transcend the tips mentioned above. Rest and Profession play a huge role into the overall direction you need to take on a daily basis. First, everyone needs to have solid rest to approach each new day with focus. However, not all of us need the same amount of time for recovering. I only sleep 4 to 5 hours a night by choice. This means I have more waking hours per day to accomplish things than people that sleep 8 to 10 hours. But I'm not suggesting anyone follow my lead. The key is get the sleep you need. Secondly, Profession plays a key role into how you approach your day. As a design, I have systems for feedback and productivity, but distractions add inspiration and knowledge into my day. I use productive distractions such as reading about trends in the industry. I also use time between tasks to look at visual work that will inspire creativity. These are "distractions" but they are focused to still output productivity. Also, as someone that helps manage others, you must be connected to email and/or chat. Issues that arise from managing others can't be relegated to scheduled time checks. I have a system in place for quickly assessing if I need to take immediate action or if it can wait, but I must give an initial review as each message appears or at least within a reasonable time frame. Also, the Agile and Lean philosophies dictate that you adjust as your needs and priorities change. This means you have to have flexibility included in your systems and frameworks or you may be doomed to untimely communication that becomes a distraction to others (either because they are not ready to focus on it or because you missed the window of importance). I do agree that a 3 item list written down gives focus for the next day, but all priorities (including the ones within the list) still need judged against new information to ensure they should still be priorities.
Leadership

Walking The Leadership Talk

In theory, there's no difference between theory and practice - in practice there is. read more

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Jef LippiattOwner at Startup Chucktown
Really well thought out article. I tend to agree with all the key points you've made. I do think in both junior roles and initial management/leadership roles, there is a chicken and egg problem. Many people don't want to give you experience because you have no experience (so all you have is book knowledge at that point). The key to resolving this is partnering them with more experienced people in similar roles to help them excel. However, I can agree that in my experience I've worked with many people who tout their years of experience but cannot execute on the smallest tasks. A large problem I see is valuing years of experience and culture fit over people that can produce. I'm not saying having years of experience is bad (if you have great examples of how you applied it, that's awesome), but many times people use that to just get a higher salary/rate without being able to prove why they deserve it. Also, there is nothing wrong with hiring for a culture fit, but if you do so blindly you'll have unhappy people in roles they don't enjoy or even understand. Yes, most job skills can be learned, but hiring for culture fit and ignoring everything else about an applicant/work you'll do to the detriment of your company. I'm certain that using business methodologies like Lean and Agile where the focus is on production will lead to more meaningful results if you adhere to the core guidelines behind them. Produce quickly, get feedback and make updates quickly (rinse and repeat). The problem about talking is you'll never know if you are making progress or just arguing and wasting time for no reason.
Managing employees

Can you "MAKE" your team CARE about their job?

Just as you can't force someone to love you, you can't "make" someone love their job. But you CAN... read more

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Lina BarfootEditor at SavvySME
Awesome article, it's so important to create a great environment in terms of motivation, and to set a good precedent.
Phil SealyOwner at Pro Leaders Academy
Great article and like the suggestions. You can also hire for the culture you have or are building in your organisation. The key is you can teach skills, however you can't teach culture as this is something you fit or you don't.
Managing employees

5 Tips on How to Get the Best from your Summer Casuals

As the summer breeze ruffles our hair and we feel invigorated to face the final weeks of the year,... read more

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Michelle Pascoe at Michelle Pascoe
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Jef LippiattOwner at Startup Chucktown
I agree that making everyone feel included and part of the team is important. I think you also hit the nail on the head with adding that you must let them know (train them) what is expected. It isn't fair to hold a team member accountable for things they weren't given instruction on how to do. Help each team member succeed with training and making them feel valued and respected.
Arrnell GapusanCommunity Manager at SavvySME
Thank you for great article Michelle!
Leadership

Revealed: The # 1 Secret For Team Success

Why should we be concerned about how our staff feels at work? Surely there are more important... read more

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Leadership

What Should You Do When Someone Pulls Your "Trigger"?

You have heard me share in previous articles on how negativity and unconscious fear activates the... read more

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Jef LippiattOwner at Startup Chucktown
Three of my triggers are, people who are unwilling to take feedback, people who are not teachable and those who diminish what other people bring to the project.
Leadership

Building Flexible Leaders In Turbulent Times: A Prerequisite To Organisation Success

Whether it's an internal or external threat of a departmental move, change of management, an... read more

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Jef LippiattOwner at Startup Chucktown
Another interesting and well written piece.
Leadership

Women are becoming exemplars of SMEs

A significant chunk of women who work in the business sector work within SMEs, and the number of... read more

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"I also believe more in progress and successful entrepreneurs need to "send the elevator" back down" Hear Hear!
Lina BarfootEditor at SavvySME
I agree! it's so much more interesting that way.
Managing employees

Innovative SME strategies: company culture and business performance

Company culture is not an accident, or a by-product. A smart manager will shape company culture... read more

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Lina BarfootEditor at SavvySME
Thank you! And well said, I agree that culture should be responsive and flexible, lest it become just a series of HR initiatives that doesn't actually have a real impact.
Jef LippiattOwner at Startup Chucktown
Very well written article. Company culture is best thought of as a living organism in that it needs to be flexible and adaptable over time as you scale your business. Your company culture must also be revisited from time to time to ensure nothing has fallen out of date or gone completely unheeded be all staff (potentially including yourself). Always model the desired behavior from the top down but let all know you value ideas from the bottom up.
Leadership

I Dare You to Trust Me

Believing the experts blindly comes at great cost. Sure many experts are on point and full of great... read more

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Jef Lippiatt Owner at Startup Chucktown
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Jef LippiattOwner at Startup Chucktown
Miriam, thanks for the comment and perspective. What led me to write this was that lately I've heard people blindly siding with "experts" without thinking for themselves about the issues. I think expert opinions are great, but they shouldn't take the place of you learning and forming your own conclusions.
I love how you finish with 'you believe me, right?' - good one. But I do agree with you that self directed learning is vital for establishing a unique view on all things. Incorporate that with formal education and training, and you develop that perspective that you mention, being able to really help people, rather than just wanting to, but not being able to say more than what every other person is saying. I think too, that a unique leadership model comes from trial and error. And since we all succeed and fail at different things and learn uniquely, our perspectives will naturally be different. Maybe it's also worth pointing out to those aspiring to leadership roles, that they can merge their personal learning and experience with their more formal education and that by doing this, they respect the journey and bring fresh ideas to the table. So often our culture relies on the piece of paper to determine a person's proof and while this is necessary in many fields, it's not the only element that makes a great leader. Bring in the personal; let it inform the way we relate to others and respond to challenges. People learn so much more from what they see being done than they do from what they're being told. Lead by example, using your personal strengths and experiences, and show others they're uniqueness is valuable as well.
Managing employees

Workforce Diversity and Inclusion - How do you shape up?

This week with the announcement of David Morrison as Australian of the Year 2016, there has been a... read more

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Jef LippiattOwner at Startup Chucktown
Great topic to write about. It is near and dear to me as well. I think you are either all in or not at all. Employees and competitors will hear (more quickly than you think) if you are just full of words or if you are taking noticeable actions. I also believe that transparency goes a long way to speeding things along.
Lina BarfootEditor at SavvySME
Great article! So many good points here, especially the idea of making diversity a part of your business at its core rather than some PC incentive you "can't afford" etc. Awesome read.
Leadership

Challengability Because Accountability Isn't Enough

Accountability is great, but where does it leave you? It leaves you beholden to someone checking in... read more

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Jef Lippiatt Owner at Startup Chucktown
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Lisa OrmenyessyOwner at Straight Talk Group
Loved it Jeff and spot on. Personally, this is a group of women I connect with quarter at a retreat. We do accountability calls between us every morning and hangout online one a month. With this support in place I am totally challenged to continue to 'lift my game' . In Straight Talk I hold coaching clubs (mastermind) with a similar format for business owners, the leverage they get from working together is awesome!
Jef LippiattOwner at Startup Chucktown
Thanks for the feedback. I have been noodling on this topic since I finished reading "Think And Grow Rich" by Napoleon Hill specifically chapter 9 "The Master Mind". I think you do end up resembling those you spend the most time around. I think it is important to learn new things and constantly challenge yourself (however, not everyone has the drive to do it on their own). Some days I even struggle to motivate myself (it is rare) but that is why having others to encourage you and challenge you to push on are so important. I love motivating others and helping others see potential that they haven't connected with yet so this topic is something I spend a lot of time thinking about.
Managing employees

5 Questions to Ask Before Dealing With a Negative Team Member

Home Latest Top 50 How To Lists X Switch back to...read more

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Managing employees

Canity is an online staff training platform for businesses looking to improve their customer service

It’s clear from personal experiences receiving customer service from different companies that some...read more

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Questions

Top 5 Elements Required For Successful Project Delivery?

Alan D Orr in his book, Advanced Project Management, emphasises four key elements required for... read more

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Dayo Sowunmi II Co-Founder at Valet Chef
Jef LippiattOwner at Startup Chucktown
I believe some important things to consider for project management include:Clear and accurate requirementsbut a team that is flexible to changeAccountable Assetsbudgettimelinestaff (known vacations adaptable in case of sick leave)Full EngagementInvolved clientProviding an engaging story to convey the milestones / outcome
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Questions

Hiring with limited resources? We're trying to break down the hassles of hiring. Help us by filling out this survey

Survey is here: https://www.surveymonkey.com/r/9ZQCL37 But by all means I am eager to hear comments... read more

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Mary Mai Project Intern at Savvysme
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Leadership

How Accessibility and Connection Separate the Best From the Rest

Home Latest Top 50 How To Lists X Switch back to...read more

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Leadership

What's Your Leadership Style?

What's Your Leadership Style? A key role of a manager, according to Henry Mintzberg, is... read more

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Dayo Sowunmi II Co-Founder at Valet Chef
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Dayo Sowunmi IICo-Founder at Valet Chef
Thanks Lina. The key to potentially changing one's leadership style is to first identify which style/s one has, and then figuring out how the team responds and performs with the style of leadership. If I find that I lack the appropriate style to lead a successful team, some soul-searching and introspection tends to help. I reassess my actions, noting that "it's not about me", humble myself and try my hardest to lead in a way that best supports my team. Happy to discuss further offline. Cheers
Lina BarfootEditor at SavvySME
Great article. Interesting discussion on different styles of management, it must be difficult to change your style though if it's not quite what you want it to be? would be very interesting to hear how you might change your management style if it's lacking.
Leadership

5 Fears You'll Need to Overcome to Be an Effective Leader

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