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Facebook Testing Video Cover Images to Enhance Pages

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The 2017 Social Network Image and Video Size Guide [Infographic]

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The 10 Most Important Social Media Metrics to Monitor

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The Top U.S. Media Publishers on Social Media - March 2017

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A 7 Step Guide to Leveraging Social Media for Influencer Marketing

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United's Social Media Nightmare: What Went Wrong

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Get Found by Making Your LinkedIn Profile Stand Out!

LinkedIn is loved by over 300 million users because it is a business-friendly social media platform... read more

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How to Deal with Difficult Customers on Social Media

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33 Free Design Tools and Resources to Turn Anyone Into a Graphic Designer

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Avoiding a Social Media Nightmare

In 2013 there aired a famous episode of Gordon Ramsey's Kitchen Nightmares about an Arizona... read more

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Sarah Irwin SME Community Director at SavvySME
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If the complaint is vexatious, and fraudulent and not a real customer... There are businesses out there under US jurisdiction that allow any person to write any defamatory content, unverified, and will refuse to remove it, and don't have to under US law. In this area I specialise, and sadly you then have to: a) Not be scammed by the SRM companies that will promise to 'bury' the false post; b) Get a court order against the poster, sending it to the site, deeming it defamatory with no guarantee of it being removed; or c) Attempt to travel down the road of 'Duffy vs Google' and sue the search engine for defamation as it is now case law that Google is a secondary publisher in Australia only. There are many types of extortion companies out there that will claim to remove false complaints including the complaint company hosting the page itself. You should never resort to paying them. In other cases involving certain your own copy and pasted information in the complaint or images you , you can easily file a DMCA takedown notice if it infringes your copyright.
Point well made Sarah. A significant proportion of Australian business owners also miss the fact that almost all of the major on-line business directory sites have automatically established listing for their business. An increasing number are (or have already), enabled consumer rating and testimonial facilities to assist people using the directory to get other's comparative opinions on listed enterprises. Every business owner should Google their business name and visit all of the (up to 20+) directories that are likely to have auto listed them. Many have an “is this your business” feature enabling you to claim and manage its content. Make sure you monitor them all as even an obscure industry or professional association directory can be the catalyst for a viral attack and a commercially damaging result that is invariably difficult to recover from.
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Up Close And Personal

Let me cut to the chase, using video in your business is important. That probably isn't a... read more

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Jef Lippiatt Owner at Startup Chucktown
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