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Questions

After the sale of your business, what drives you these days?

I'm curious what goes through your mind after you've achieved so much. How did you figure out what... read more

Asked by:
Wendy Huang Full Time Blogger and YouTuber at A Custom Blog in 4 Minutes
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Questions

Did you ever lose passion for the Eagle Boys business?

If yes, how did you persist through it? read more

Asked by:
Charlene Sampilo Customer Service at SavvySME
Tom Potter at pottercorp
there were times I became very tired but the key was not to blame the business the key was to go away and re generate myself
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Questions

If you have a good business, is the process of growing it into a franchise the same, regardless of what the business is?

Asked by:
Yee Trinh Co-founder at SavvySME
Tom Potter at pottercorp
every business model is unique hence they need to be considered individually
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Questions

How do you maintain standards of quality and brand image when going from having total control to a franchise system?

Asked by:
Yee Trinh Co-founder at SavvySME
Tom Potter at pottercorp
its all about the right people the right systems (simple) and constant maintenance
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Questions

How do I listen to the AMA?

Where, when, on what media? read more

Asked by:
Yee TrinhCo-founder at SavvySME
Hi BrianThe AMAs are happening right here at www.savvysme.com.au/ama :) It is simply Q&A. There is no audio or video. Hope you enjoy the discussions!
Lisa OrmenyessyBusiness Coach and Marketing Specialist at Straight Talk Group
Hi Brian, right here!No listening.... Reading and interacting live.
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Questions

Do as I say?

Hi Lisa, Is there any piece of advice that you give your clients but do not yourself follow? read more

Asked by:
Lisa OrmenyessyBusiness Coach and Marketing Specialist at Straight Talk Group
Oh Rebecca you made me laugh!Absolutely! I wish I was super human, alas I am not. My main culpruit is taking time out to smell the roses. I always encourage my clients to do this as it lowers stress levels, increases focus and concerntration, and hey, life should be fun too right?Many of my clients come to me beating themselves up for not doing this or that without acknowledging how much they HAVE done. While I am there to hold them accountable, I am also there to be a support, and sometimes that means telling them to take a break.That would be my biggest advice I have trouble following myself Rebecca - thanks for asking and reminding me to take time out and appreciate this wonderful life! :-D
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Questions

What did you do to market yourself and your business?

When you were just starting out, I believe there were ups and downs trying to get your name out... read more

Asked by:
Charlene Sampilo Customer Service at SavvySME
Charlene SampiloCustomer Service at SavvySME
Thank you Lisa. I think most businesses struggle with building their mailing list especially to get their contacts to open and do something about it. What is your best approach when it comes to this.
Lisa OrmenyessyBusiness Coach and Marketing Specialist at Straight Talk Group
Charlene, you are right, this was a big struggle for me personally (still is at times). You must be prepared to stand up and be heard. The old saying 'tell then sell' is true. You must be talking all the time. To your existing customers as well as new prospects.My most effective way has been my mailing list and I highly recommend every business owner focus on how they can build this. I email my list one a fortnight with free 'biz tips'. This demonstrates my knowledge to them, builds relationship and helps them at the same time so its a win win. four I have been mailing to them for four years now and still generate new customers from it.I have positioned myself as the 'go to' person. With an extensive list of proven (that's important) contacts and referral partners I am able to help with almost any problem. From dog walking to legal advice. It encourages my list to pick up the phone and call me, which in turns allows me to build quality relationships with them. As 'luck' would have it, they normally end up a client at one time or another.
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Questions

How you create trust with customers?

I wounder, what is the right way to create customers trust and make them believe in your products,... read more

Asked by:
George Grimekis CPAAccountant at Giannakos & Co Pty Ltd
Trust happens when you teach others about your character and competence.To teach others about your character:- do what you will say you do- treat everyone fairly- go the extra mile for people- be reliableThere are many more things i could mention here but you get the general idea.To teach others about your competence:- Show that you have earned the proper credentials- teach and mentor others- write publications/blog- be happy to discuss your procedure and processes with clientsAgain the list is endless. You know yourself better than anyone. See how you can do some of the things i mentioned.
Lisa OrmenyessyBusiness Coach and Marketing Specialist at Straight Talk Group
Hi Ananda,My first question as a coach would be 'are you trustworthy?'. It may be 'semantics' but you don't really create trust, you build an environment (weather that be a website, your office, your telephone manner etc) for the trust to develop.Testimonials are a great way to open the door for that to happen.For belief, a powerful demonstration is often a great way to go. Think of infomercials. Despite you NOT trusting it... you still want to buy right? They have build up your belief through the demonstration and testimonials.If you let me know what your product or service is Ananda perhaps I can give you some ideas. Warmly, Lisa
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Business coaching

3 Ways to Take Charge of Your Day Today

I consider myself to be a productive person. I have a solid command of practical routines, which...read more

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Added via Small Business news and blog articles from The Huffington Post
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Questions

Is offline UX getting more attention from corporations?

Asked by:
Yee Trinh Co-founder at SavvySME
Jef LippiattCo-founder at Startup Chucktown
By offline do you mean in retail or physical stores? If you do, the answer is probably yes although I feel that online User Experience is catching up. I would label offline UX as IUE (Immersive User Experience) because you can control and adapt to a customers many senses to create a good environment for catalyzing the sale. Online I would a new acronym is probably more descriptive than UX and that would be CUX (Customer User Experience) I see this as a blending of customer service and user experience.More companies are starting to higher people to guide and improve their User Experience for customers, however, many establish companies are adopting it at a slower pace than startups and small businesses. This is puzzling because many established companies need a lot more help because they have a much larger backlog of things that need improved and resolved.One reason I believe UX is not being adopted more quickly at companies is they don't truly understand the value that these professionals add. Many can do front-end development work as well as design and usability work. Also, UX practitioners can help make improvements based on customer feedback and professional best practices to reduce or eliminate issues before they are ever developed or delivered to production. It is between 10 to 100 times more costly (when you consider all the effort and hours) to fix things after they have been released. So, by working with UX designers you can save money up front by not having more issues to resolve later.I have experienced first hand many times that once a developer, business analyst or project manager see the results firsthand they are much more willing to work with UX professional in the future.
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Lifestyle and health

6 Ways to Live Your Entrepreneurial Dream Life

As successful entrepreneurs, we're not in business simply to generate more and more business. We...read more

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Added via Small Business news and blog articles from The Huffington Post
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Questions

How do you manage to do everything on a typical day?

Hi Jef, just wondering -- how's your usual day like? I can imagine that you are a busy guy. Can you... read more

Asked by:
Charlene Sampilo Customer Service at SavvySME
Jef LippiattCo-founder at Startup Chucktown
Charlene,I'm usually awake for 18 to 20 hours a day. I still have a regular day job (9-5) on top of all my entrepreneurial efforts. When I first wake up in the morning I walk the dog (for exercise and time to think while out in nature).During lunch at my day job, I will write down tasks in either a notebook or in my smart phones reminders or note section. I try to only work on 1 project an evening (I have several concurrent ventures that I'm working on launching). Focus is key. Find a way to track tasks that works for you (whether analog or digital). I also check in with my co-founder on his progress and he checks in on my mine.I do experience burnout once in a while, but I've found that the best way for me to avoid burnout is to take a breather once in a while. I will take 1 week night every week and just come home and relax. This takes off the pressure of coming up with the next breakthrough idea.On my commute home from work I do still freestyle to hip-hop (either directly over tracks on the radio, or to some instrumental hip-hop CDs I have). It really helps your brain think quickly and make connections between the seemingly unconnected.I do still cook several nights a week (not as elaborate as my show) but cooking is relaxing for me and very creative. All my old shows are available online still. If you search for my username NogginFuel or just my name, you'll more than likely find them. If not, contact me directly for the link.I really like to push myself, and honestly a lot of evenings I'm weighing in on ideas friends have or that colleagues have. I not only want to push myself to great heights but bring others along for the ride.I used to think getting to $1 million was the ticket. I've changed that philosophy to, if I can help others become millionaires, I'm probably not doing so badly myself. Thanks for asking
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Questions

Does SavvySME organise business networking events?

Just wondering if SavvySME organise business networking events or meetings as it would be... read more

Asked by:
Yee TrinhCo-founder at SavvySME
Hi Leah!Thanks for your question. Good to see interest in offline events! We're setting up a few for later this year. Stay tuned and let us know what you'd like to achieve from such events, so that we can provide as much value to the community as possible. :)
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Questions

How important is it for Australians to actually physically travel to Asia to get a sense of developments there?

What do you miss out on if you don't go? read more

Asked by:
Lisa Creffield Senior Media Strategist at The PR Group
Jason Lim at Asia Recon
Hi Lisa! I would say it is critical for Australians to physically visit Asia to truly understand it. Although Asia is very mufti-cultural with many ethnic Asians here, things are still very different in Asia and things vary a lot from country to country. Like learning a language, the more you immerse yourself in a foreign environment, the easier it is to pick up the language. You don't even have to try as hard because, you lean by just being there. No amount of reading, watching videos or even talking to people about Asia but still in Australia, will be as good as seeing things first hand. That's why I believe in taking Australian entrepreneurs to Asia with Asia Recon to experience how locals live, what they do, what they use etc. Going to Asia will help prove or disprove your assumptions about Asia. I've come across people in Australia who think a certain way because they heard about it and they take it as fact, but actually they are completely wrong. For example, I was at a start-up event and one Australian entrepreneur thought social media doesn't exist in China, when in fact it's probably being used more there, than in Australia.
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Growing and scaling

Customer Service – How Getting it Wrong Can Cost You Thousands of Dollars!

We all know that customer service is not just important, but probably the cornerstone of a... read more

Added by:
Hitesh Mohanlal Director at WOW! Advisors & Business Accountants
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Franchising

An Artful Expansion: How Lisa Riley Found Success as a Pinot's PaletteFranchisee

Menu Latest Top 50 How To Lists SUBSCRIBE$1 an issue...read more

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Questions

What are ways to increase my SEO ranking in Google for my start-up photo booth business?

Is Facebook a good way to advertise my business? Is it worth paying to promote my page? What are... read more

Asked by:
Evangelo Rosal Senior Test Consultant at Supa Slow Mo
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Questions

Who is Broden?

And why is he such a legend on ozbargain? read more

Asked by:
Scott YangFounder at OzBargain.com.au
Google and thou shalt find.I don't actually know broden personally. His account was banned but I suspect that he's still lurking around buying large quantity of cheap items from deals posted on OzBargain & resell them.
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Questions

How long did it take OzBargain to reach critical mass?

Different sites grow at different rates, how long did it take OzBargain to reach critical mass and... read more

Asked by:
Phil Khor Founder at SavvySME
Scott YangFounder at OzBargain.com.au
That depends on the definition on "critical mass" :)I'll say the growth of OzBargain has been pretty linear for the first few years. I guess there are some milestones.First million page view month: Sept 2008 (2 years after launch)First million sessions month: July 2009 (2 3/4 years after launch)By looking at the traffic graph (from Google Analytics), I see a pretty flat line with some dips (Jan/Feb slow season). One significant event was at the beginning of 2011 when I go full time working on OzBargain. No, the traffic didn't shoot up (angle of the slope stays the same) but that just means I was more serious about growing it.Looking back I realise that we are more "reactive" (adding resources when we have to) than proactive, but that's just me more used to slow and steady approach.
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Business coaching

Protect Your Focus or Face the Consequences

“I am amazed at the number of business owners who are saying that they are too busy –‘doing... read more

Added by:
Lisa Ormenyessy Business Coach and Marketing Specialist at Straight Talk Group
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Jef LippiattCo-founder at Startup Chucktown
This is a great article. It is true that many people lose their focus. I would say this is important not just for the business owner and/or the executive team, but for every person within the company (management and lead roles specifically). If there is not a clear focus from the top down, you can't expect each team member to have a laser focus either.