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Where did you get the idea for 2 minutes service guarantee?

Was it hard getting the "2 minutes service guarantee" off the ground initially? Was employee... read more

Asked by:
Jef Lippiatt Co-founder at Startup Chucktown
Tom Potter at pottercorp
the idea came from a real challenge placed to us by the board challenging us to find a sustainable point of difference it had to be a major shift in what was traditionally offered in the market its too hard to answer here and now but the full details are in my book
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Questions

What is the biggest challenge in coaching business owners?

When trying to coach existing business owners, what is the biggest challenge you face? Is it... read more

Asked by:
Jef Lippiatt Co-founder at Startup Chucktown
Lisa OrmenyessyBusiness Coach and Marketing Specialist at Straight Talk Group
Hi Jef, A great question. Most business owners who come to see me for coaching are ready to change. The already have awareness that what they are currently doing is not working or they could be doing it even better.With marketing clients, at times, yes changing the way they see the way marketing works is often an initial (but small) hurdle. Seeing marketing as an investment rather than a cost once they understand their customers lifetime value is often a first step.My style is very 'educational' so while I may be pointing out a new way of doing things, I am also explaining the logic of it. This takes away a lot of the fear around change.Cheers, Lisa
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Training and development

6 Apps That Help You Stick to Your Goals

Menu Latest Top 50 How To Lists SUBSCRIBE$1 an issue...read more

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Training and development

SMEs: Are you Satisfied With Your Life?

So often, we try to live the dream -- marriage, family, career, the big home. We often spend so... read more

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Training and development

Forget the 'Nay-Sayers' - use the Power of Compounding Effect

Writing is a big part of many occupations these days.   Some writing is for business, some for... read more

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Selina ShaplandOwner at Selina Shapland
Thank you so much for your comment and rating the article. I truly do appreciate your feedback. Yes, if we do not put writing first, who will? S
Ling LeeDirector at Japanese Sword Auctions Australia
Great motivational article Selina! That's right, In times of procrastination I always tell myself, if you're not going to write today, who will?
Training and development

11 Ways to Boost Your Focus and Concentration

Why do we sometimes have such trouble concentrating? The ability to focus is a skill – it is not... read more

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John Millar Managing Director at More Profit Less Time
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Questions

Can you recommend some good online business educational videos?

Asked by:
Nick Cavarretta at Nick Cavarretta
I would start following what MOZ come out with and watching Whiteboard Friday videos. I will also +1 Udemy and Lynda.com also has a lot of videos worth watching. Another great educational source is Coursera.
Ben HobanOwner at Brown Paper eCommerce
Hey Rebecca,  I'm a massive fan of Neil Patel's online marketing videos, so much free value http://www.quicksprout.com/university/  if you are looking for online business advice. (advice for online-businesses) 
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Questions

Which do you prefer: videos or podcast?

As a small business owner, which do you actually prefer: business educational materials in the form... read more

Asked by:
Phil Khor Founder at SavvySME
Jef LippiattCo-founder at Startup Chucktown
I think the first decision needs to be based on what type of learner you are. Do you learn best with visuals, text, audio or a combination? Answering that should help guide your initial direction.As Steven mentioned above, they both have their place. Both lend themselves to letting you engage with the content on your terms and consuming as much or as little as desired. Podcasts are great when you are engaged in other tasks, however, be aware that if you are multitasking while listening you may not fully comprehend or process the material. I believe that Videos have an edge with trust development. You can see who is explaining the content and any other visuals or resources they feel are necessary to understanding the material. In the case of platforms such as Coursera, there are sometimes even quizzes mixed into the content to test your comprehension.Also if you want to really comprehend a subject, look for interactive and engaging ways to learn about the topic, such as live streaming video events (similar to webinars perhaps). When an educated host is not only covering the material but interacting with live questions and comments it promotes diverse perspectives. Again, tailor your content to your learning approach and remember to focus on the content while you are consuming it. Your concentration is required in retaining the knowledge whether from audio, video or text. Also, don't be afraid to revisit content from time to time as a refresher or to see if you missed any interesting details.
I prefer webinars, as these can be converted in videos, podcasts and text for different platforms.
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Training and development

How to develop great staff to build your business

6 ways to develop awesome staff through coaching “Driven, enthusiastic team members will be... read more

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Training and development

5 elements of a winning presentation

Your appearance Dress appropriately, look smart and feel confident. You know what they say,... read more

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Thanks for these timely reminders... I think I'd rather encourage written notes, so the people dont get distracted though!
Maria Bellissimo-MagrinOwner at Belgrin
Thanks for your comment Wendy, visual cues really are the underdog of presentations!
Training and development

Are you 100% committed to an 80% change process?

Constant change is a business reality for everyone. The current work environment is that... read more

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Training and development

How to build an effective team

Effective teamwork is the pillar to productivity. In the famous words of Helen Keller “alone we... read more

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Wendy HuangFull Time Blogger and YouTuber at A Custom Blog in 4 Minutes
Hi Bianca, Some great reminders :)
Training and development

Speak clearly and communicate

How well do you convey your messages? Is it a question you examine or do you concentrate on the... read more

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Neil Steggall Partner at Wardour Capital Partners
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Training and development

How software training can increase your productivity

We all want to see our bottom line in the green. The more in the green zone we are the better. This... read more

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Alex Petrovic Associate Account Manager at Internet Marketing
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Wendy HuangFull Time Blogger and YouTuber at A Custom Blog in 4 Minutes
I agree that software training is probably most often overlooked in a small business :)! I learnt to rely on Google a lot! It is also great for team members to train each other when resources don't allow for a dedicated training option :)
Training and development

29 ways to stay creative

Creativity is at the heart of everything we do at Belgrin however even creatives come across... read more

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Maria Bellissimo-MagrinOwner at Belgrin
Our favourite is Collaborate! We wouldn't be able to deliver outstanding results to our clients without working in a close-knit team like we do.
Phil KhorFounder at SavvySME
Great list! I think my favourites are 21 Break the rules, and 28 Have Fun. And yep, I get most of my creative juices flowing in the shower LOL Thanks for sharing Leanne.
Training and development

Have you given up on your marketing before you even graded to a yellow belt

Sunday just gone I graded to my yellow belt in Karate. For those that don’t know the yellow belt... read more

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Adam BeanOwner at Jark Projects
Hey Wendy you are spot on. You can make it as simple as you choose. In fact sometimes it would seem that the more simple it is, the better it works.
Adam BeanOwner at Jark Projects
Hey Steve, I have my fair share of shockers on the Golf Course as well! Lol There is something very liberating about messing in front of a crowd, it tends to keep you grounded.
Training and development

Top 25 ways to be a bastard boss.

I work in a utopian workplace. A place where my colleagues are helpful, friendly, supportive and... read more

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Hi Wendy, thanks. We all know these people! That collection came from real life stories of clients, friends and families. Scary huh. W
Wendy HuangFull Time Blogger and YouTuber at A Custom Blog in 4 Minutes
Hi Warren. Probably not the reaction you were looking for but this article made me laugh! All those things are ironically accurate. Thanks for this :D
Training and development

5 Must-Know Public Speaking Tips for Introverts

Business & Small Business Log In | Join Log In | Join Log In Join...read more

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Training and development

Vocational education and training - for those having a career change itch

Vocational education and training or VET institutions in Australia specialize in providing real... read more

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Training and development

People are only so good

I love chatting to people about business. Recently a discussion came up with a person put in to... read more

Added by:
Steve Gray Director at Gray Capital Investments
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Chee Chun (Cheech) FooDirector at Ignite Search
Hey Steve/Scott, Steve, great article by the way, and always a challenge to be able to pick your hires right. Scott, you mentioned that there are legalities around interview questions, any chance you can spell that out briefly for those (like myself) who don't really have much of a clue in this area? For example, are there certain type of questions that are deemed illegal by law to be asked and what are the impacts, financially or personally, if any?
One thing I noticed during my recruitment / hiring career was a lot of reluctance to ask questions that would be considered probing. That fear seemed to be borne from one of two things: either a reluctance to dig below the surface due to desire not to embarrass a candidate (true!) or poor understanding of legalities of questions, afraid that some probing questions could be classed as illegal without them being such. Whatever it is, it is pure inexperience, and there is a case for having planned beforehand what to ask, as well as what information you are looking for to cater to that inexperience where making it up on the spot is improbable.