Business and customer service health check

Business and customer service health check

 

In the last 3 months have you…

Actively solicited client feedback on your products or services?

Yes / No

Ensured your quality control processes are effective (or established some if you didn’t previously have them)?

Yes / No

Experienced your own products or services?

Yes / No

Spent time working “on” your business to improve systems, processes, products or service delivery?

Yes / No

Personally spoken to your customers to check their experiences and see how you can improve your service to them?

Yes / No

In the last 6 months have you…

Revisited your brand and its promise?

Yes / No

Reinforced your company’s Compelling Value Proposition via training - making sure your staff understand it and are empowered to act accordingly?

Yes / No

Utilised a “random shopper” approach to test your business’s delivery of your brand promise?

Yes / No

Spent time thinking about your customers and their WIIFM (What’s In It For Me)?

Yes / No

Praised a staff member for “walking the talk” or fired a staff member for failing to do so?

Yes / No

 

If you circled Yes 8 times or more you are pretty self-aware as a business and strive to keep “improving your game”.

If you circled Yes 5 to 7 times you are doing OK, but don’t get complacent as your “game might be slipping”.

If you were unable to circle Yes more than 4 times you have a bit of work to do as you run the risk of clients going elsewhere to seek more satisfaction. 


David Solomon

David Solomon

Business Performance Strategist at Quiddity

I help women entrepreneurs to build a Higher Purpose Business – a business that serves their values – one that works for them, not them working for it. My mission is to help women in business unlock their magnificence. The end game? To help women build businesses that are rewarding for the heart and for the purse - thereby to economically enable and empower women to help heal the world.

Quiddity

Quiddity

Consulting and strategy


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Phil Khor

Phil Khor , Founder at SavvySME

Awesome checklist. Running a business can often drive us to feel overwhelmed and even 'lose the plot' at times when the going gets tough. This checklist certainly helps to bring the right focus on right things in a rigorous manner. Thanks for sharing David.