Common Issues with Small Business Insurance

Common Issues with Small Business Insurance

  • Many Australian business owners are paying much more than they should on their insurance premiums, simply by not being aware of common implications.
  • Misclassification of a business, legislative changes and not knowing the basic questions to ask an insurance broker are some pitfalls to avoid.
  • In this article, we review some of the common issues when taking out small business insurance (which could help you save thousands in premiums).

Whilst insurance is a ‘must-have’ that some Australian business owners love to hate, clever questions can unlock a treasure trove of savings.

Many Aussie businesses are paying between $10,000 and $100,000 more than they need to on their Workers Compensation premiums and claims simply because, like most insurance policies, the devil is in the details.

There are some simple ways to minimise both the upfront premiums as well as the often costly process of managing a claim. Some insurance agents offer businesses the basics, with little or no customization.


An important part of the Australian working landscape, Worker’s Compensation Insurance not only protects employees in the event of accident or injury and saves many from financial ruin if forced out of the workforce, but also ensures a business against the cost to support the injured workers as they recover from injuries sustained in the workplace.

When taking out such a policy, business owners can unwittingly pay too much for their Worker’s Compensation Insurance, either because they don’t know the best questions to ask their insurance agent, or the agents themselves are less than diligent when establishing the relevant policy detail.

Compounded Problems

Doubling the financial pain of the policy can be a bi-product of mounting a claim. Once a claim is ‘live’, many businesses are equally unaware of the impact their actions and can have on both the handling and resolution of the claim, and the knock-on effect to the premium increase as a result.

Business owners’ lack of awareness of the positive impact of better engagement and communication with their workforce on both avoiding workplace injuries or becoming embroiled in a messy claims process, lead to businesses copping a rough deal, read “incurring unnecessary costs,” when it comes to insurance.

Experience Shows

One of the first steps in the process is the accurate creation of the policy from the outset, based on relevant business circumstances, and it is at this early stage, that some businesses go wrong.

The author, as an independent expert in Workers Compensation policies, sees first hand the disingenuous practices of insurance agents whilst supporting Aussie businesses to ensure their policy and the premiums are accurate.

More than 17 years of experience in the industry has revealed:

  • 70 per cent of Aussie businesses are overspending on their Worker’s Compensation Insurance
  • Insurers sometimes “hide” the laws that are key to a business owner saving money
  • Annual overspend amounts ranged from $10,000 to over $100,000
  • The most common shortfall of Workers Compensation insurance policies has been insurance agents not stipulating to business owners what they are entitled to with regards to reducing premiums.

Be Wary of Misclassification 

There are literally hundreds of industry classifications and varied premium rates. If an insurance agent makes one or two assumptions about the business, or overlooks basic questions that are able to correctly classify a business, then there is a risk it will be classified incorrectly which potentially costs the company hundreds of thousands of dollars in unnecessary premiums.

Common across the Australian business landscape is business owners who are simply unaware that their policy is inaccurate or that their business has been classified incorrectly. They rely on being somewhat guided by someone who should know better, and often have no idea their classification is wrong and their premium higher than necessary.

As a result, they are spending too much on their Workers Compensation policies, and don’t have the time to review their policy or even realise that they should.

Insurance Agents Don't Need to Review Policies 

The root of the problem is that insurance agents are under no obligation to either review a policy for their client or tell them where they could be saving money. This means more and more battling Aussie businesses are overspending significantly, and there is no watchdog to oversee the rollout of workers comp policies to ensure both employers and their employees are getting a fair deal.

It’s About More Than the Policy

Many in the industry believe that setting up the policy correctly is only the first hurdle. In the event of a Workers Compensation claim for any conscientious employer, emotional and financial stress go hand in hand.

For smaller employers where resources are tight, having an employee absent from work for an extended period can have a significant impact on business operations and team morale. Yet smaller businesses may not have the knowledge or in-house expertise to understand how to manage this.

Carl Albrecht from Australian Work Health and Safety says,

“It is not widely understood by businesses that for every dollar paid out during a claim by the insurer, the employer pays $3 and that a Workers Compensation Insurance policy is ‘fund management’ and not insurance. It is therefore vital that businesses get the best bang for their buck and minimise this risk of increased premiums wherever possible. This can be as simple as ensuring all policies relating to workplace safety and protection of employees, are in place and that as an employer, you work closely with your employees to ensure those policies are both understood, role modeled and adhered to.”

Increasingly businesses are experiencing their claims being handled by junior clerks, crudely assessing it from generic, tick-abox type checklists. The result is a poorly managed claim, conducted at what is financially expedient for the insurer, rather than what is in the best long-term interest of the employer.

With mental health claims on the increase (now representing 24% of the dollar value of all claims) now commonly the cause of compensation disputes by employers suspecting a fraudulent claim, some business owners are reporting a lack of interest by their insurer to really help them solve or resolve the claims process.

It is easier to proceed with the claim than investigate, and with any costs incurred in doing so being charged to the employer, it has created a system that does not incent insurers to act in the best interests of their customer, the employer.

“Workers Compensation is rapidly becoming an ‘us versus them’ mentality with businesses feeling increasingly unsupported by their insurer despite doing all the right things to protect their workforce and minimise risk,” says Carl,

“And so to be armed with the knowledge to understand the system better, businesses could literally save thousands over time and reduce the pain when a claim does strike.”

Further Consequences

But the consequence of a lack of knowledge in this crucial area of business ownership is not merely financial. John Makris is a Health & Safety Lawyer at K&L Gates Lawyers and deals with a number of cases each year, which reach his desk, unfortunately at the point in which a claim has become problematic. By this stage, a business is feeling not only the financial pressure but is most likely experiencing the stress of a prolonged period of conflict.

“Increasingly we are seeing cases of psychological injury being brought to us by an employer who is struggling to achieve resolution and return the employee to meaningful work. These are usually complicated and sensitive cases that often develop into an employment law issue and it is imperative that the employer is proactive right from the start,” says John.

Legislative Changes

Recent legislation in NSW means that insurance premiums are directly linked to the salary of the employee. Being fully engaged with the employee and working with them to return them to work in the safest and most expedient manner, is imperative if a business is to avoid a hefty premium increase and the distress of workplace injury disputes.


It is crucial that business owners adopt strong communication strategies with their employees and actively encourage a diligent attitude towards workplace health and safety and risk awareness.

This can support the reduction in both workplace incidents and the resultant claims. However, should a claim be made, if due regard for the employee and a good relationship is fostered throughout their employment, the claims process may become a far smoother one with a swifter resolution and return to work.

Small Business Owners Should Demand More

Business owners should adopt a holistic approach to reducing Workers Compensation costs by demanding more of their insurer; asking questions of medical professionals, interrogating their policy terms as a matter of diligence and not allow the insurer to take sole control during a claim.

In conjunction with this, business owners should aim to foster stronger relationships with their employees to spot issues before they develop and create an environment, which embraces health and safety and personal protection at the heart of its operation.

Jason Doueihi

Director at

I am the Director of WCS Insurance Brokers and have over 2 decades of experience in the Insurance and Workers Compensation Industry. My Industry knowledge gives me the insight to the complex nature of insurance and the understanding of how confusing it can be for people. I know where policies can become costly for businesses with employees in both choosing the right policy structure and in particular, the implications of mishandling a claim.

Comments (2)
Amelia Hadlock

Amelia Hadlock

Being completely drawn in with the representative and working with them to return them to work in the most secure and most catalyst way, is basic if a business is to evade a heavy premium increment and the pain of working environment damage question. magnetic car branding

Mark Robson

Mark Robson

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