Struggling With Employee Accountability? Use The RACI Matrix

Team Management
  • Accountability and responsibility in a team are two of the most important traits that lead teams to success and businesses to growth.
  • But what can you do in order to ensure that accountability in the workplace and help your employees work more productively?
  • We definitely think that this responsibility assignment matrix will help you out as the project manager.

accountability and responsibility in teams

If you want to increase employee engagement and accountability in the workplace, put a little RACI model in your day!

Accountability and responsibility

As I’ve discussed previously (see The Bouncing Ball Model of Team Performance), an important part of developing high performance teams is ensuring that each team member knows what each other is responsible for and takes ownership/accountability of these goals. This is where using a simple model like RACI (ray-c) is highly effective.

The RACI Model

what is raci model











As can be seen in the image above, the RACI model describes the key roles that people take in achieving a goal or completing a task. The responsibility matrix in project management is used in several ways to communicate roles and responsibilities across an organisation.

Goal setting

When setting goals allocate a person/people to each of the RACI matrix levels so that everyone in the team is aware of who is accountable and responsible for each of the tasks on the way to achieving the goals. The image below provides an example of what this might look like.

raci model example











The main SMART Goal is clearly defined and the tasks required to achieve that goal are given below with due dates and names against each of the RACI matrix factors as appropriate.

Another way to complete the RACI Matrix is to list the Roles/People across the top row and then allocate the RACI in the cells that intersect each task with the appropriate person.

Whichever way works best for your team, using a RACI Matrix will help you clearly define roles and responsibilities within your team and help them take accountability, responsibility and ownership for their tasks which in turn will lead to more engaged team members and higher performing teams.

There is nothing better than accountable teams that know their tasks and take full responsibility for their success. Is your team accountable? Do you use RACI matrix to reach it?

John Belchamber

Owner & Senior Consultant at Invoke Results

I have been passionate about developing people and business performance in small to medium sized businesses for over 20 years. As Founder & Senior Consultant at Invoke Results, my experience across the range of business disciplines that small business owners need to develop a better business is what attracts my clients. Be it developing website and social media strategies, or dealing with your people and performance issues. If you've got business headaches, I'm your pain relief!


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Comments (4)

Phil Khor

Phil Khor, Founder at

Great article John, I'm a big fan of RACI. It's such a simple yet powerful tool to build teams and improve engagement. The great thing is that it works with any size teams. Thanks for sharing.

Wendy Huang

Wendy Huang, Full Time Blogger and YouTuber at A Custom Blog in 4 Minutes

I love how your articles always gives such detailed and useful advice. In a startup situation like ours it's a challenge getting big projects done when you have so many things to do and so little people. Also the fact that we need to heavily collaborate sometimes blurs the lines, writing it down like you suggested in a RACI seems like a great solution :) Thanks for sharing John!

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