Working behind the scenes

Team Management

Working behind the scenes

In this article I continue to explore the four people you will ever meet.  It is important to stress that this is a high level generalization, and within each style we find combinations of other styles, but there will always be one that dominates to some degree.

The next style "S" crosses over from the big picture styles - "D "& "I" I have talked about in previous articles, to a style that is detailed focused. Just as each of the other styles has a role to play in the success of an organization, so has the S.

D's need S's in the workplace - S's are the nurturers, they are the ones likely to remember that birthday cakes are needed, and the kitchen needs stocking.

S's are quiet and like to be able to be part of the group, but not in the limelight, so just as the D or I likes to be publicly praised, the S will find this confronting, so if you need to acknowledge an S, do it quietly and without calling them up in front of the group. 

They will make sure everyone is comfortable and their workspaces will be dotted with things that make them feel comfortable.  Photos of family, their favorite coffee cup, and they will not be overly concerned with fashion - being comfortable is more important, that having the latest look.

In a workplace, these staff members are quiet and calm, and they don't like people who are noisy or in their face and when communicating with this style, slow down.  Trust is important, so if in a sales situation, this group will want to know they can trust you before they will consider buying from you, and they will need information to think about.  They will be unlikely to make a snap decision, they will say they want to think about it, and they mean it - they are not brushing you off.  Pushing for the sale will lose this customer.

If on-boarding a new starter with a strong S style, make sure they are made to feel comfortable and information is provided to them in a logical format. If you say you are going to do something with or for an S - do it, reliability is very important to this style.

Staff members with this style will also be highly motivated by fairness and justice. Whilst they might not say much, they will react negatively to any perceived inequity in treatment within the workplace.  They will take the code of conduct very seriously.

This style is not the life of the party, but without them there might not be a party - they will make sure everyone has a drink and they will be the ones who will stay and help you tidy up.

In other words, this style is a cornerstone in how things work in an office, and should not be over looked, but thanked privately and genuinely.


Narelle Lee

Owner at The Performance Masters

My passion is decoding human behaviour, especially in the workplace. I use the latest research in neurosciences, developmental psychology, and neuro-leadership to help people understand people and through this maximize the results in their business. I blend formal post graduate business education, more than 20 years in senior roles including board experience and my passion for the behavioural sciences to offer my clients pragmatic and innovative solutions that drive results.

Comments (1)
John Belchamber

John Belchamber, Owner & Senior Consultant at Invoke Results

Another great article Narelle. I totally agree that the High S is so often the glue that holds teams together. Whilst their need for security can mean they are resistant to change, I find that if you take the time to help them recognise that change may be necessary and involve them in deciding on the solution, they can be your biggest advocates for change. As with all things, work with the strengths to minimise the impact of any limitations.