Overwhelm and the small business owner

The Oxford dictionary defines Overwhelm as: “Bury or drown beneath a huge mass of something”

This is my definition: When we are in a state of overwhelm, we have a sense of being ill-equipped to deal with the demands that are placed on us, in other words, we feel like there is too much to deal with right now.

Being in a state of overwhelm is no picnic. Overwhelm is a major cause of stress, anxiety and depression in our society, and small business owners experience overwhelm more than most.

Being a Builder  

A long time ago when I still had my building company, there was one feeling I experienced more than anything on a day to day basis, and that feeling was overwhelm.

There were so many different business development priorities jostling for attention in my brain that I simply didn’t know which one to focus on. On a daily basis, there would be financial management, marketing, customers, systemization, planning, quality assurance, sales, staff, contractor issues, etc etc.

Some days this sense of overwhelm became so great that I would become quite paralyzed and waste the whole of the day surfing the internet (remember this was over 10 years ago, before Facebook came along to make life even more distracting) Other times, especially when I was still actively “on the tools”, I would spend days doing stuff I could have delegated to the laborers on my team, instead of wielding the shovel and hammer myself.

Overwhelm stymied the development of my business and I know that if I’d managed to find a way to manage myself better, the business would have developed further and sooner.

The paradox of choice

It is a well-established fact that too much choice leads to overwhelm and decision paralysis. Here is a quote from a 2009 TED talk called “The paradox of choice” by professor Barry Schwartz:

“A colleague of mine got access to investment records from a gigantic mutual fund company of about a million employees and about 2,000 different workplaces. And what she found is that for every 10 mutual funds the employer offered, the rate of participation went down two percent. You offer 50 funds -- 10 percent fewer employees participate than if you only offer five. Why? Because with 50 funds to choose from, it's so damn hard to decide which fund to choose that you'll just put it off until tomorrow.”

100 colors white

And I’m sure we’ve all experienced how much harder it is to decide on the new paint color for our living room when the average paint store has a choice of 100 or more different shades of white alone.

As small business owners we are not unique in experiencing overwhelm, stress and anxiety, but there are some aspects to running a small business that are unique:

We simply do not have the resources in time and money to be able to address all the business development priorities that are vying for our attention; they will always have to be culled ruthlessly.
But generally we don’t feel well enough equipped to be able to decide what to cull.
And besides that, even if we did, most of the pressing issues relate to aspects of business that are well outside our specific skill=set (The skill-set that is the foundation on which we started the business: carpentry, architecture, cooking, widget-making, etc.)

This is the reality of being a small business owner: more stuff to do than you can poke a stick at, all of it really important, but most of it out of your comfort zone.

Procrastination

No wonder we procrastinate.

My clients will often tell me that they are the world’s worst procrastinators and that they are lazier than anyone they’ve ever met.

But laziness has nothing to do with it, more often than not procrastination and “time wasting” comes from a lack of clarity about what the most important thing to do next is and feeling insecure that we’d know how to do it if we did know.

Besides procrastination, the other default response we have to this sense of overwhelm is to pick up our trusted hammer (scale rule, cook’s knife or widget machine) and do some more hammering instead.

Do you recognize any of that?

Do you spend more time than you should “hammering” and not enough time addressing the business development issues? And when you do put down the hammer, do you find yourself procrastinating and not getting as much done as you think you should?

Trust me, most of us do, all the time.

The way out

So what is the way out? Given that I don’t believe in easy answers and one-size-fits-all solutions, let me give you a 5-ingredient recipe to put on the stove and experiment with that will start to take the sting out of this challenge for you:

Step 1: Stop beating yourself up, you are not the world’s laziest business owner. (I am… obviously). Seriously, start by accepting that the challenge you have in this area is really common, we all face it every day, it’s normal.
Step 2: Write down what the major business development priorities are for you at a high level (marketing, cash flow, etc)
Step 3: Ask yourself this question: If there was one priority I could do something with today that would move my business forward one single step, what priority would that be? Lock in the first answer that comes to mind, trust your gut feeling on this.
Step 4: Ask yourself a second question: What specific action(s) can I take today in relation to that business development priority that will make a real difference in my business?
Step 5: Block out a specific time in your diary today to carry out that specific action(s)

Experiment

What makes this recipe such a nice one to experiment with is this:

That there are a few skills you have achieved mastery in, “beating yourself up” is one of those, you don’t need to practice it anymore, it wastes precious creative energy and time, and makes you feel like crap.
Actually forcing yourself to make a choice between all the different priorities is challenging, but your gut feeling (the unconscious) will actually know the answer, and you can trust it.
Breaking the major priority area down into a small, specific action that you can block out a specific time in your diary for, can make it a lot easier to cut through the overwhelm and help you focus.

If you get yourself into a habit (and remember habits take 28 days of consecutive practice to cement) to go through this process every day, I promise you that your business and your life will never be the same again.

 


Roland Hanekroot

Roland Hanekroot

Founder at New Perspectives Business Coaching

I'm a small business coach, mentor, and author on a mission to help Family business and small business owners build Great Small businesses and make Business Fun. Download my book for free at: http://funinbusiness.biz

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Neil Steggall

Neil Steggall , Partner at Wardour Capital Partners

WOW...That's a really powerful and interesting article and so concise. Thank you!

Roland Hanekroot

Roland Hanekroot , Founder at New Perspectives Business Coaching

Thanks Neil, much appreciated, Roland