Customer acquisition and retention

3 Steps to Increase Your Average Revenue Per Customer

Our customers are the centre of our business’s operation. We create our products for them. We sell...read more

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Market trend

Consumers a little less glum, but still pessimistic

Every business starts its journey with a single similar thought - create something for my targeted...read more

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Business planning

5 Business Etiquette Tips to Outsmart Your Competitors

Business etiquette is a powerful tool for any business owner to establish himself as a trusted... read more

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Michael Evans
Michael Evans Manager at 3leaps
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Grace Macatangay
Grace MacatangayInfluencer Relationship Manager at SavvySME
Awesome tips! Adding that personal touch will definitely make you stand out from the rest.
Business planning

9 Bookkeeping Habits That Will Improve Your Bottom Line

Having a great business idea in mind and the motivation to start it is not enough to succeed in the... read more

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Leigh CummingsOwner at Account Aspects
Hi Jeff I am glad you got some food for thought out of the article, now just to put it into action. Often there are frustrations that stop us from getting started which I have explored in this article. http://www.accountaspects.com.au/blog-5-bookkeeping-frustrations-solved/
Jef Lippiatt
Jef LippiattOwner at Startup Chucktown
Thank you for this well thought article. I need to pay more attention to my own.
Growing and scaling

How to work fewer hours, do more and enjoy life

Human beings love the hype of working non-stop and striving for the easier life thinking they will... read more

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Hitesh Mohanlal
Hitesh Mohanlal Director at WOW! Advisors & Business Accountants
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Hitesh Mohanlal
Hitesh MohanlalDirector at WOW! Advisors & Business Accountants
Hi Jeff. Cannot agree more. When working with clients we always get the best when we are actually away from the business without work disruption.
Jef Lippiatt
Jef LippiattOwner at Startup Chucktown
I think disconnecting (from technology) and taking some time for yourself are wildly important. By taking a break to walk around in nature, relax at the beach or even just read a book that has nothing to do with your business (fiction is a great escape). You will be surprised that business ideas and breakthroughs happen while you are not focused on business at all. The brain needs down time to process more complex thoughts and problems in the background. Staring at the problem longer may not get you anywhere except more frustrated.
Growing and scaling

9 Tips on How to Grow a Small Business Smart

After you have started your own business, there is a major question that needs to be answered: “How... read more

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Jef Lippiatt
Jef LippiattOwner at Startup Chucktown
Chalk full of insights. I think that hiring but also the firing of the right people is important. I believe it is more important to fire disruptive, problematic employees than hiring the right employees (obviously you want the best and brightest). I do believe that the multi-lingual issue is going to become more important to adapt with in the near future.
Miscellaneous

10 things you need to know this morning in Australia

Good morning, Australia. Hope you slept well. With the rise of technologies, major changes in local...read more

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Wyatt Gavin
Wyatt Gavin
PGA Championship 2017 Watch PGA Championship 2017 Live Stream online free on any device: smart phone, iPhone, tablet, iPad, PC/Mac https://www.pgachampionshiplive.com/
Business planning

10 Tips for Looking into the Future of Your Small Business

As a business owner, you have to plan ahead to keep your business going in the right direction. But...read more

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Business coaching

How to Get What You Want! And I Mean ‘Really Get’ It: Part 2

Are you not happy with your life? Do you constantly ask how you can get the life you actually want,... read more

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Hitesh Mohanlal
Hitesh Mohanlal Director at WOW! Advisors & Business Accountants
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George Grimekis CPA
George Grimekis CPAAccountant at Alpha Omega Accounting & Business Solutions
Thanks for the article! Great read.
Hitesh Mohanlal
Hitesh MohanlalDirector at WOW! Advisors & Business Accountants
Hi Jeff. Thank you for your comments. Hoping the article makes a difference to some. It takes a while to realise it is not money that makes a difference.
Managing risks

8 Genius Ways to Eliminate Business Travel Risk

Business travellers face several risks, and they go beyond just meeting clients and closing deals.... read more

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Emily Burgess
Emily Burgess Content Marketing Manager at CourseGuru
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Business coaching

What Do You Want From Your Life? And I Mean ‘Really’ Want?

It's time for a reality check. One that actually answers the questions, "What are we doing?" and... read more

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Hitesh Mohanlal
Hitesh Mohanlal Director at WOW! Advisors & Business Accountants
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Great article for this time and so true. And people don't make as much money as they make out they do! Age is no barrier - I realised I still have 23 productive years left and I want to create amazing assets and change lives in that time.
Customer acquisition and retention

Report: What loyalty really means to your customers

Most business owners will know hanging on to existing customers is much easier than trying to...read more

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Miscellaneous

How to make use of the empty room in your office

Make the empty room in your office useful by renting it out to other companies. Or, make the room... read more

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Emily Burgess
Emily Burgess Content Marketing Manager at CourseGuru
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Franchising

A Big Franchise Equals a Big Risk But Also a Bigger Reward -- If You Do It Right

It's no secret that franchises in Australia have been steadily rising, and for several good...read more

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Growing and scaling

Why You Need to Work for Your Opportunity, Not Wait for One

Opportunity may not ever knock at your door. So go out, look for it, and take hold of it.read more

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Market trend

The top 10 most influential brands in Australia revealed by Ipsos survey

An Ipsos survey just revealed the top 10 most influential brands in Australia, and we're thinking...read more

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Customer acquisition and retention

How to Drive Customer Referrals (When You Aren't Airbnb, Dropbox or Uber)

What if your customers could do your marketing for you? In a way, they can. Here here's how you can...read more

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Market trend

Markets Live: Aussie soars on jobs surge

With the jobless percentage down to a four-year low, the Australian market had a great day; a good...read more

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Business planning

Why 2017 is Australia’s retail tipping point

Australian retail is finally going to have to catch up with the way of the global economy. This...read more

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Market trend

Digital currency frenzy crashes Coinbase exchange

Bitcoins and the Coinbase exchange are becoming increasingly popular with major companies beginning...read more

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Growing and scaling

10 Little Things You Can Do to Tweak Your Business for Big Big Results

Sometimes your business only needs some small changes to take off in the right direction.read more

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Growing and scaling

What All Small Businesses Can Learn From the Manufacturing Renaissance

The manufacturing renaissance in America shows small businesses that growing and scaling is based...read more

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Market trend

FAANG stocks build market euphoria, and jitters

With the stock growth of Facebook, Apple, Amazon, Netflix, and Google, and the acronym of FAANG,...read more

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Market trend

Service spending a silver lining in GDP figures

Service-based businesses can have confidence and hope for growth and expansion with the recent GDP...read more

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Importing

6 Tips for Start-ups Wanting to Take Advantage of the Free Trade Agreement to Source from China

With the signing of the free trade agreement (CHAFTA) there is a big opportunity for Australian... read more

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Elyse Daniels
Elyse Daniels Founder & Director at Exodus Wear
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Miscellaneous

What books Bill Gates read in 2016

You would think the tech-entrepreneur would be Podcasting, watching video tutorials or enjoying a... read more

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Sarah Irwin
Sarah Irwin SME Community Director at SavvySME
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Business planning

Fun In Business: Are we having Fun yet?

How do we measure Fun in Business and what's in it for the cows? Just because it’s improved the... read more

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Business coaching

Get clear on your business journey

Your business is a journey. And it should be an enjoyable one. Too many people create businesses... read more

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Sandy Archer
Sandy Archer at Sandy Archer Creative
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Paul FarinaOwner at Fresh Eye Solutions
As a coach I see a lot of value in these steps - thanks Sandy!
Jef Lippiatt
Jef LippiattOwner at Startup Chucktown
This definitely helped fill my inspiration and motivation tank. Thank you.
Growing and scaling

Fun in Business is all that matters

Are you sick of the one-dimensionality of the profit motive too? If you are like most people on... read more

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Thanks Hitesh, Jef and Hamish... I only just found your comments, apologies for not responding earlier. The thing about "Fun in Business" as I think about it is that it is all those things, potentially. Because what makes Business Fun for me is potentially entirely different to what makes business Fun for any of you guys, and that's where the passion comes in Hamish... For me, what makes Business Fun, above anything else is when I help small business owners start to feel great about themselves and about their business... When I see someones life change as a result of the work we do together... it makes my heart soar... that bit is much more important to me than making money, although I absolutely need to make money or I can't keep ding what I do and keep doing more and more of it... Cheers roland
Hamish Anderson
Hamish AndersonFounder and Director at Mesh Consulting
As small business owners i think we all have to remember why we jumped into starting our own venture - a passion to do what we do, well. If we lose that passion under the stress of everything else, then you're right, no matter the money, we have lost what got us into the game in the first place. My Mantra- perspective is everything
Lifestyle and health

Boost Your Creativity for Better Business

Keen Observation Skills Are the Key to Creativity Creativity is all around us and each of us has... read more

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Jef Lippiatt
Jef LippiattOwner at Startup Chucktown
Great suggestions. I do believe everyone is creative, however, some are content within their routines and others just need tools and processes to focus their creative energy.
Business coaching

Performance Improvement: Managing Organisational Politics.

  Organisational politics is the elephant in the room for many companies. But rather than fuelling... read more

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John P Dawson
John P Dawson Managing Partner at Dawson McDonald Consulting
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Customer acquisition and retention

Performance Improvement: Do your customer experience ads lie?

We want to share two examples of brand trashing and, for complete contrast, a great example of... read more

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John P Dawson
John P Dawson Managing Partner at Dawson McDonald Consulting
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Jef Lippiatt
Jef LippiattOwner at Startup Chucktown
Brian, I can give you a bit of hope. Although many businesses here in the US have terrible service as well, there are 3 businesses that have outstanding customer service and experience. 1. Publix - A regional grocery chain. They will walk you to items in the store that you are looking for, go to the back and bring out items that were out of stock on shelves (they won't just bring enough out for you they will restock then and there), they will take out your groceries, if it is raining they will hold an umbrella over you as you push your cart out to the car (they will get soaked to keep you dry). 2. WOW - A regional/small national cable and internet provider. It is a shock compared to Time Warner or Comcast, but WOW does really live up to their name. It is easy to get through to an actual person, they come when they say they will and their pricing is fairly transparent. 3. Stickermule - An online seller or custom / die-cut stickers. They offer free shipping on every order (within the US), their pricing is great (have tons of ways to save money with deals and competitions), they pack each order with 1 or more sign off slips by actual employees, their online system is super easy to use. Sadly those are the only examples that come to mind, but they exceed the status quo of garbage customer service, I'd gladly spend more than all of them charge for the product / service I get.
John P Dawson
John P DawsonManaging Partner at Dawson McDonald Consulting
Thanks Jef & Brian for your comments. delivering great CX consistently is a challenge for all organisations.
Miscellaneous

Separation and family business

Sad but true... 1 in 3 Australian marriages will end in divorce. Therefore, if you are a married... read more

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Franchising

Franchise of the Day: The Franchise Says Its OK to Eat Your Feelings

Some businesses and brands are so well known to consumers that it's easy to forget how young some...read more

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PJ PattersonOwner at Keystone Financial
Her story was very inspiring. It made me think that will power is the key for you to make things happen. She didn't second-guess, she just made it.
Market trend

Three times Apple CEO Tim Cook failed to predict the iPhone slowdown

Failure is part of the journey for many entrepreneurs and small business owners. It can be useful...read more

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Market trend

Teen retail as we know it is dying

Australian online retail is already behind the rest of the Western world, so what are the...read more

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