Apollo Blinds since 1988 specialises in custom made, affordable quality blinds, awnings and shutters for commercial and domestic. A Stylish look and feel is a big part of what makes your house a home. At Apollo we are experts in combining real craftsmanship with the precision of modern technology, to create the solutions you would like for living, working or exterior spaces. Meticulously finished, professionally installed, designed to stand the test of time.
Unfortunately I have had to change my review from 5 stars to 1. As summer set in, my PVC blinds seemed to expand and lengthen, thus touching the floor, producing large gaps or bowing. It is now July and I have attempted to have this rectified since summer. Joe visited and took photos and agreed that there was an issue and recommended a complete re-do. Then I heard nothing. Since March I have been contacting Tony who has asked for more photos, asking questions indicating my emails weren't read properly and ignored my emails. It's now July. Appalling customer service.
I am very pleased with my blinds. A serious issue about the sizing of my blinds was made during the quotation and measurement appointment, which the installer recognized on the day of bringing the blinds to install. This called for a resizing of some of the blinds, which were returned to the factory. This was handled well by your company and was expedited to cause as little disruption and inconvenience as possible. Although I was disappointed at the error in the first place your company made the effort to resolve the issue promptly and this was done. So I think overall I am pleased with your service and the quality of the blinds. I think a short discussion of how to clean and maintain the blinds could be added to your service post installation, just to encourage long term enjoyment of the product and the reality of keeping the blinds in good condition. Thank you.
I am only rating 1 star which I am giving to the installation man Joe. I had my blinds in for 1 month and 1 was already fraying on one side due to slipping on the roller. I requested priority repairs as it covered a very large major apartment balcony door/window which faced east and was suffering excess heat into my apartment. This request was ignored and not only was I given vague answers ranging from 3 weeks (after I already waited 2) to the following few days.each time I had to call them and each time after being told I would be called back as they had to go and find out what was happening I was never called back. It was only after I threatened to go to fair trading the blind suddenly turned up the next day. Every complaint was met with an attitude of lip service and being taken no further. Customer service is non existent and when put on hold there is blank silence so don't know if you've been hung up on.
Excellent sales team. Deal was finalised when he came for the quote. Everything was explained so well, provided good discounts and installed within no time even though it was Christmas holiday period. I would 100% recommend anyone to use their service.
Went to the Silverwater office to buy a spare part for my in-laws wind out awning. Staff were great and got me sorted out in snap. Very positive experience.