Baby Direct Ringwood Store is a leading professional online store in Australia, and proudly Australian owned and operated business. We deliver a wide range of Baby products from nursery furniture, Change tables, Prams to baby clothing etc.
1 star is is all i can give its not even worth that. we had a lay by since November on a baby bassinet and other items, rang up today not only to get a a person on the other end with no phone manner and then proceeded to tell me that the bassinet is still maybe 3 weeks away, then to say the other items that we took off the shelf also some items weren't available, so why do we call it lay by. no customer service no recommendation from here what soever, would never walk into a baby direct again nor recommend.lay by means nothing to this company.
Very poor service sending a warranty item to a supplier for repairs. Have held the pram in their warehouse for 2 months without sending it. No one knows what’s going on- probably cheap for stock but hopeless for anything else. Frustrating customer service.
Couldn't be happier with the crew at baby direct Ringwood! Went out of their way to offer all the info we needed, ever suggested we check out baby bunting to compare products. Heather is a champion. If they put as much effort into their marketing/webpage as they do customer service then they would dominate the market.
a lovely store with lots of friendly staff, our favourite shop. Most importantly the price are very competitive
I had a layby with Baby Direct - Ringwood - never again. I had 3x items on hold - a pram, a cot and a toy box. The toy box was paid in full, we owe less than $400.00 on the remaining two items. We were told, when ready, to call a day or two in advance to arrange the collection of our items which i did this morning only to be told that my toy box had been sold to someone else and i had to wait another 3/5 weeks for mine to come in. Well sorry - i'm due to have my first baby in that time frame - this is not happening. Staff then proceeded to tell me that they tried to contact me about picking up the toy box, separate from the other two items before they sold it.. this is a lie. I have had no missed calls, no emails and this was not brought up in any of the 3x credit card payment calls i have made with their consultants since placing the order. If they had of contacted me - fair enough... But to sell items that have been paid for already - not ok. I would not recommend Baby Direct based on this and will not be using their services again.
Maroondah, 160 Maroondah Hwy, Ringwood, VIC, 3134, Australia
Monday: 10:00 AM-5:00 PM
Tuesday: 10:00 AM-5:00 PM
Wednesday: 10:00 AM-5:00 PM
Thursday: 10:00 AM-5:00 PM
Friday: 10:00 AM-5:00 PM
Saturday: 10:00 AM-5:00 PM
Sunday: 10:00 AM-5:00 PM