Baby Direct Ringwood StoreCroydon, VIC 3136

Baby Direct Ringwood Store

Retail

Croydon, VIC, 3136

ABN 82150606652
EST 2012

ABOUT

Baby Direct Ringwood Store is a leading professional online store in Australia, and proudly Australian owned and operated business. We deliver a wide range of Baby products from nursery furniture, Change tables, Prams to baby clothing etc.

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Google Reviews (5)

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I’m absolutely thrilled to pieces with the pram that Kerry helped me choose today. She was utterly wonderful, showed me how to use it and made sure that I left knowing exactly how it worked. She and Jason even assembles it for me so I could go and do my errands with my week old baby straight away! Thanks so much Kerry, I’m so grateful for your fantastic service and kindness. xx

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Yeah, so I was THAT customer yesterday 😳 Their current catalogue and advertising would lead you to believe that Baby-Direct are holding a Xmas/Boxing Day specific sale promising up to 60% off all items in store, right? I thought so too but turns out they're just being misleading and had me drive 40 minutes to their Ringwood store to fight for parking and shop with 30 other uncomfortably pregnant women on Boxing Day for products they were selling at their everyday retail price - which is generally tagged with the manufacturers RRP and their retail price. They'd just changed the tags from their usual retail tags to read "Boxing Day Price" instead of "Our Price". The exact pram I purchased a month ago was advertised as 30% off for the sale in the catalogue but was tagged at exactly the same price I purchased it for during a non-sale period. I had photos of a tag from a car seat from months ago that showed exactly the same everyday price as what the "Boxing Day Price" sale tag did but in the catalogue it was stipulated to be up to 40% off and the only response I got when I pulled them up on it was a shoulder shrug and a "are you going to buy it then?". Add this to the fact that I dropped close to 1k on a pram here and after being asked to confirm 3 times at point of sale the colour I wanted, it was different upon arrival in store. I followed up on this and was advised only at that point that the colour I requested - and was confirmed by their staff - isn't even a manufactured option! A fact they were very aware of. The minimal discount on their prices isn't worth the wait time and the stuff around - most items are only ordered in upon payment as stock not on site. Pretty disappointed with the dishonest advertising and the poor customer service. Went to Baby Train instead and was able to get a product from the same range at a comparable price (that wasn't advertised as heavily discounted!) and take it home on the day. Lovely service too.

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Purchase online and calling over the phone was friendly and easy. But after collecting a changing table I purchased two months ago, I was asked if I needed a changing mat with it. This was a suprise to me as the website mentions the table comes with a bonus changing mat. So I asked about this. The staff member said they NEVER include the mat with the table, to which I showed the item on the website. After bit of head scratching and asking another staff member, they said it's because it's on sale at a different price now. I responded that it's the exact same price now as when I purchased it. Which I guess surprised her. A third staff member said well it most likely wasn't a bonus when you purchased it and walked off. Left with a bad taste in my mouth. Most likely not coming back here for any baby goods.

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Baby direct is my favourite baby shop, we bought lots of stuff from them, very friendly staff and good price, highly recommended

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we have had a great time shopping at baby direct, friendly staff and very good price, very happy with our purchase

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Contact

Address

Maroondah, 160 Maroondah Hwy, Ringwood, VIC, 3134, Australia

Croydon

VIC 3136

Get directions

Get in Touch

1300859***

website

http://www.baby-direct.com.au/

social

OPENING HOURS

Monday: Hours 10:00 AM-5:00 PM
Tuesday: Hours 10:00 AM-5:00 PM
Wednesday: Hours 10:00 AM-5:00 PM
Thursday: Hours 10:00 AM-5:00 PM
Friday: Hours 10:00 AM-5:00 PM
Saturday: Hours 10:00 AM-5:00 PM
Sunday: Hours 10:00 AM-5:00 PM