Era Health Dental Clinic at Melbourne is trained in international public health and travel medicine. Make an appointment with our experienced dental dentists. Era Health is a one stop health clinic fully owned and operated by Southern Medical Services Pty Ltd, a private, Australian medical company.
The star rating is there in order to post this response. Dear Vicky Hack As a new patient, you had booked a standard 15 minute consultation and had multiple concerns to discuss. Unfortunately, it is just not possible in that time frame to adequately explore and address all of your concerns. After attending to what I could, I asked politely several times for you to make another appointment to allow further time to discuss the other concerns. This was by no means dismissive. With all patients, it is good practice to adequately explore each concern in order to devise the most appropriate management plan. Unfortunately this suggestion did not meet your expectation. Doctors are very mindful of time management, and also acutely aware that there are other patients waiting to be seen. When we exceed the allocated time for a patient, it impacts the waiting time of the next patient and the next patient and so on. I would recommend that if you need to discuss and address multiple concerns with a doctor in Australia, and especially as a new patient to a surgery, it is advisable to book a long appointment to allow the adequate time to do so. Kind regards.
Saw Dr. Chia and was totally unfamiliar with the 15 min policy as I am new to Australia. I was chastised for wasting her time and I had opened up about something very personal. I left feeling upset and humiliated. She refilled a script I needed, hence the two stars. If you don't mind a doc with an awful bedside manner, go ahead and book here. If you want to see someone with basic empathy for others, do more research. There's a reason this practice doesn't allow reviews on a major healthcare search engine.
The reception staff are helpful and Dr Jennifer Chia is great. She is very thorough and makes sure you understand what's going on. Competent and knowledgeable, excellent experience each time, highly recommended.
1 out of 5 stars. I was charged $160 for a standard appointment which is more than what I should of been charged. I was made to wait 25 mins in the waiting room before I finally got in to see the Dr, then 10mins in to our appointment she ran out to talk to the next patient about parking metres (she spent at least 3 mins talking about him) then I was rushed out of the room so in total my appointment was only 17mins long and I was made to wait, then I go to reception and they change me $160 as a "double appointment" when I objected and tell her it was the patient before me, she said she couldn't do anything and I was made to leave because at this time I was late to get back to work as I was going to the doctors in my lunch hour. I was very upset. I am now awaiting test results that she is going to make me pay for, which will be another $70, which is just ridiculous and unheard of. I would like the Practice Manager to get into contact with me asap as this bill has effected my home life.
My dentist was a pleasure to meet, very friendly and talked me through everything that was going to happen. He gave me plenty of options, and when I asked for his opinion he was honest, telling me the most expensive option wasn't always the best.The two ladies at reception were super friendly too. Last week I saw a GP Dr Jennifer. She is unavailable good. I 100% recommend Era health and I will definitely be returning.