Era Health Dental Clinic at Melbourne is trained in international public health and travel medicine. Make an appointment with our experienced dental dentists. Era Health is a one stop health clinic fully owned and operated by Southern Medical Services Pty Ltd, a private, Australian medical company.
The reception staff are helpful and Dr Jennifer Chia is great. She is very thorough and makes sure you understand what's going on. Competent and knowledgeable, excellent experience each time, highly recommended.
1 out of 5 stars. I was charged $160 for a standard appointment which is more than what I should of been charged. I was made to wait 25 mins in the waiting room before I finally got in to see the Dr, then 10mins in to our appointment she ran out to talk to the next patient about parking metres (she spent at least 3 mins talking about him) then I was rushed out of the room so in total my appointment was only 17mins long and I was made to wait, then I go to reception and they change me $160 as a "double appointment" when I objected and tell her it was the patient before me, she said she couldn't do anything and I was made to leave because at this time I was late to get back to work as I was going to the doctors in my lunch hour. I was very upset. I am now awaiting test results that she is going to make me pay for, which will be another $70, which is just ridiculous and unheard of. I would like the Practice Manager to get into contact with me asap as this bill has effected my home life.
The doctor was great, the reception pleasant. The only negative for me was not being notified about the private billing. The receptionist didn’t notify about the private billing neither when booking over the phone, nor upon arrival. Didn’t see the fees on the on-boarding form or anywhere in the reception, so was a bit taken aback when asked to pay the $89 fee for an antibiotics prescription.
My dentist was a pleasure to meet, very friendly and talked me through everything that was going to happen. He gave me plenty of options, and when I asked for his opinion he was honest, telling me the most expensive option wasn't always the best.The two ladies at reception were super friendly too. Last week I saw a GP Dr Jennifer. She is unavailable good. I 100% recommend Era health and I will definitely be returning.
Great experience attending the clinic. Friendly staff, beautiful building, and their physio Richard was very helpful. Recommend ++