Handy Imports is Australia's one of the largest, widely preferred place for all your requirements for home and commercial kitchen sink, kitchen tools and equipment, commercial kitchen equipment and other products.
I have never dealt with a more incompetent company in my life! After ordering over the phone with one of their sales people, I was told delivery of my two items would occur either the following day (on a Friday) or the Monday, and a tracking number would be provided once shipped. After receiving no tracking number by the Monday, I phoned Handy Imports who provided me with the couriers number and told me to chase it with them. When I phoned the courier company, I was told that they hadn’t been provided both items and that delivery would occur in 2 separate deliveries. It has been a constant back and forth between myself and Handy Imports and the courier company. I have been told on 3 separate occasions that somebody would phone me back, to which nobody has! I have also been told the past 2 days that the delivery would be arriving each day, to which I remained at home awaiting and nothing has been delivered! Handy Imports now refuses to refund me my $920 until they track down items from the courier and I have still not received my items!! I am stressed beyond belief as this has now delayed the reopening of my small business and I am out of pocket $920 because they refuse to refund me! *EDIT: I have today been contacted by Joe from Handy Imports asking me to remove my review in exchange for future discounts as compensation for my terrible experience. When I refused, Joe threatened to leave a fake negative review on my business page and has also now threatened legal action against me for “defamation”.
Love buying stuff from u guys. Fast delivery and fantastic service.
Had a minor hicup with supplier , but the good thing it was well and truely rectified within 24 hours . I will definitely be back soon . Steve Gossips coffee lounge
Their Black Panther pizza ovens are better than the movie!! These guys make sure you walk out of their shop happy and well looked after.
Excellent to deal with. Had a hiccup withe the delivery company at around Easter public holly days but all resolved. Now getting extra trays for my oven through them. Wonderful people to deal ...