IT System SolutionsMelbourne, VIC 3000

IT System Solutions

Information and communication technology

350 Collins St, Melbourne, VIC 3000

ABN 50 324 364 733
EST 2012


IT System Solutions was founded in 2012. Our specialised managed services caters to the Legal, Financial and Accounting sectors as well education. We have a focus on managing clients cyber security through our technology as well as educating clients.


Managed Backup Services

IT Support

Managed Backup Services  

Continual management of client backup systems.  

Project cost from $150

VOIP and Internet Services

Telephone Systems & Equipment

VOIP and Internet Services  

Specialised services in VOIP and Data solutions. We provide hardware and licensing for VOIP solutions along with delivery of internet and data solutions to clients.  

Project cost from $400

Proactive Managed Services

IT Support

Proactive Managed Services  

We provide proactive managed services, and we can do this right down to the level of wrapping up your technology along with managed services in a rental plan.

Our Management platform integrated with our help desk system allows our staff to support every aspect of your business technology.  

Project cost from $20


What is the profile of your ideal customer? e.g. industry, size of business, revenue, number of employees and so on.

Our ideal customer is a business of 5+ staff. Ideally we work in the Legal and Financial services industry however a majority of our clients are in wholesale, manufacturing and secondary education. We are understand not every business has the revenue to focus on technology so we work with clients to find innovative solutions to get them over these hurdles with rental plans

How do you normally charge for your services?

We charge monthly for our managed services for the most part, the support services we charge for start from basic management of client computers focusing on security and compliance through to full managed services including all support at a monthly fixed rate.

Are there specific areas of your trade or industry that your business specialises in?

Legal and Financial. We have many clients in these areas, we have found over the years that cyber security particularly in the financial sectors is of a huge risk and with our partnerships in cyber security technology and 20+ years experience we have helped these industries combat and remove the threats.

Why should a customer hire your business over other service professionals?

We focus on customer relationships. We do not just put a business into a box and say this is your service, and oh by the way it is going to cost you a fortune to get more out of us. Our focus is to assist businesses with growth working out ways to reduce the cost of technology or find ways to rent or pay off technology through our access to financial assistance.

What are the most popular brands that you carry?

With access to all the main technology distributors in Australia, we can almost get any brand of technology to our clients. There is no limit to this.

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Shaun Goethals answered a question

How do you identify and prevent dastardly digital downloads?

Use something like our which will prevent problems happening at all levels, virus, firewall and application control.

Shaun Goethals answered a question

Does your organisation have a Facebook posting policy?

Hi Steven, Found a few quick resources that could be a start. This is an example blogging policy from same site...

Shaun Goethals answered a question

How many Brisbane based businesses are there on SavvySME?

Not in Brisbane, but think this is a great question that should be posted around to get people together from other states too.


Shaun Goethals

Shaun Goethals Director / Principal Consultant Top 10% IT Support


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Level 8 350 Collins St


VIC 3000

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Monday: Hours 8:00 AM-6:00 PM
Tuesday: Hours 8:00 AM-6:00 PM
Wednesday: Hours 8:00 AM-6:00 PM
Thursday: Hours 8:00 AM-6:00 PM
Friday: Hours 8:00 AM-6:00 PM
Saturday: Closed
Sunday: Closed