Northern Beaches Air Conditioning in Terrey Hills North Sydney, is the expert at climate control for residential and commercial clients. A family-owned business, with more than 20 years experience.
Booked an appointment for a simple clean and service and they came promptly to look... only for the tech to then rush off for another emergency job which suddenly came up. Before he left he said they'd come back soon. A day later and an e-mail arrives saying they'll book a time in three weeks time so waited for them to get back to me. A full month later I call them asking about the job because no-one had gotten back. They set an appointment for a week-and-a-half later. Called them to check the day before as no-one called me to remind me about the appointment but it was going ahead and scheduled for 10:30am. No sign until they ring at 11am saying they'll be a half hour late. Gets to 1pm and no sign. Then they ring - sorry but they couldn't make it today, plus they needed a chemical that the guy said they would order in early last month but hadn't and it was another two weeks wait before they can do the job. At this point it's going on a month-and-a-half just to book a simple air con clean. I'm sure their techs are fine, but their customer service and organisational skills need work and so I've had to take my business elsewhere.
Prompt and excellent service by very nice personable guys. Strongly recommended. Cost was much less than I expected.
All the staff are knowledgeable, efficient and courteous. Will definitely use them again if needed!
George and Callum did an excellent job installing my split system. They gave me a full run down on how to use it once installed as well. They cleaned after the work was done too - excited excellent service and with a smile!!
Staff were friendly, efficient and well organised. Cleaned up thoroughly afterwards. I would recommend them. Thank you.