not sure if I understand your question?
its all about the right people the right systems (simple) and constant maintenance
probably introduced more capital to grow harder and faster /however the main key point was to have a major point of difference which we had up until I sold the business
every business model is unique hence they need to be considered individually
hard work /focus /staying true to your values and a lot of good plannong and strategy along with don't dwell on your mistakes
the idea came from a real challenge placed to us by the board challenging us to find a sustainable point of difference it had to be a major shift in what was traditionally offered in the market its too hard to answer here and now but the full...
there were times I became very tired but the key was not to blame the business the key was to go away and re generate myself