As Australian holiday destinations go, the Gold Coast is a perpetual favourite, and for good reason. When it comes to accommodation, the Q1 Resort & Spa at Surfers Paradise is the perfect choice. With its blend of stunning beachfront, glorious sunshine and fabulous food, shopping and entertainment, it’s a mecca for families, groups of friends and couples alike.
Stayed here about a month ago and It was amazing! The only draw back was that the ‘heated pool’ was not heated. Sure it was not as cold as the out door pool but it was not warm at all. Either way had a great time! Will definitely look at staying here again next time I am down!
Had the pleasure of staying at Q1 Resort & Spa in 2017 when visiting from NZ, and what a stunning Resort it was! Impeccable in it's overall presentation considering it's starting to age slightly, with a beautiful entrance and foyer, great facilities and the Spa...don't even get me started, if you book here or visit here and don't go to the Spa you are seriously missing out! Ana & her team are worth a special mention here! The room we received was on the 27th floor (high enough for me!) and was VERY spacious, with a lovely bathroom and more than enough of a decent sized kitchen. The staff were all attentive and even the cleaning ladies were so approachable and presentable. Wasn't one person we walked past that didn't say hello which made us feel right at home. We will be back!! Can't wait to do the Sky Walk next time!!
We asked and paid for an ocean view room and ended up in a room that has a huge building blocking it which we weren't too happy about. The hotel itself was clean and the staff are friendly. The pools are absolutely beautiful but we would have loved for the heated pool to actually feel heated and for there to be a bigger spa as there were always so many people in there. The breakfast buffet at the top was amazing, many options and delicious food. Everything vegetarian and Gluten Free was labeled which was great but it would have been good for there to be a label on the vegan food
I will NEVER stay here again. Worst place ever. The room was falling apart and their comment was "we're waiting for the insurance claim" So why put us in there then! Wouldn't let me use the toilet after a 3hr drive even though we were half way through checking in. And if you are a smoker then be prepared to be continuously harassed by staff reminding you it's a no smoking complex. The mattress had 2 huge urine stains they covered with 2 mattress protectors. Glass all over the balcony and the shower leaked out onto the carpet making the tiles very slippery. If you are still reading this then keep looking, there's way better, friendlier out there!
Had book deposit with hotel in 2016 for the blues festival and arrived to 2 bedroom apartment. After booking 2yrs earlier asking for a high room and ocean views which we didn't receive. We had previously told them we were two couples but had to ask to get two beds made up together.. which weren't very comfortable. The kitchen had very limited utensils, no scourer and many amenities not avail for the quality they state. Room was clean but phone preset buttons were not programmed . Disappointed with level of customer service. House keeping on the other hand was very accommodating and all requests were meet with a great attitude. Bathroom had no courtesy items other than soap and shampoo. No shower caps no sanity items no extra things at all and at no time were we advised that it would be necessary to bring them with us. Upon departure we were meet with an attitude of ambivalence. No "Did you enjoy your stay". Very disappointing from many perspectives.