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Most customer service reps I speak to are rude no matter how nice you speak or try to explain the situation. To use the word authority in their name is a joke, landlords and real estate agents don't take RTA seriously.
Are you really helping the tenants?Do you actually understand their problems or just fake it.By always suggesting them to fill your particular forms for any kind of situation that a tenant is facing doesn't give us any relief.There is no help at all from your side you people are just a gateway to stress and anxiety.Fed up of waiting and only waiting with the burden of the useless law that you have imposed on tenants.There is no way out for us from anyside.There is no solution at all based on even the evidence provided by us from your side.Last but not the least being advised for QCAT that is nothing but months and months of waiting.What is this where should we go for quick help? Who is there to look after our problems and understand of what one is going through in their tenancy.It feels like renting a house is nothing but a punisment for us as tenants.Either waste your money or just keep on living daily in hell end of story.No check on owners to whether they are implying to healthy and safety before renting out but yes all check on tenants to keep the owners safe.Shame that we people are treated as animals.
Absolutely atrocious I work for Ray White Taigum RTA paid out a bond to a tenant in error. I call them and they tell me to get QCAT to amend the order from tenants to pays us to RTA to pays us. We follow their process and now they tell me that the RTA cannot pay me our portion of bond because they have not got instructions on the remainder of the bond which was accidently paid out to the tenants in error. And worst of all there is no one above their seniors that you can speak with except be advised to seek legal action. No wonder people walk in to centrelink with loaded guns.Red tape and right hand doesn't know its got a left. God help landlords and tenants if this is the governing body
In the last year, I experienced the most bizarre and unlawful property manager practices. I am continuing to go through similar. I called the RTA for urgent clarification of my situation. Every consultant I have spoken with, has spared me great anxieties as I am struggling health wise. They have clearly shared the facts - and that's what we need! Thank you so much RTA, your service is invaluable. HIGHLY RECOMMENDED
These people just tell you what is written on a form, what is the written law and nothing more. They cannot give you advice becaseu they got to stay impartial. So get the law and info ffrom them but the Tenants QLD is great!
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