"The Novotel Vines Resort & Country Club” welcomes you to enjoy the picturesque beauty of the Swan Valley. Our luxury resort in the Swan Valley, Perth boasts 103 resort rooms and 54 condominiums accompanied by the restaurants, bars and lot more facilities. This Swan Valley resort has been designed to blend a relaxed country club atmosphere with the level of excellence expected of a Novotel Resort. Make your Swan Valley accommodation booking online today!
First time visiting The Vines, as I thought it would be a nice little treat for my Mum on Mother’s Day, boy was I wrong. Not exactly a good first impression to say the least. Very unimpressed with the service, not welcoming at all. Was not acknowledged at coffee station even though there were no other customers other than us. Were not shown to our table, or given direction as to where everything was and what was available to us. Food was also cold. Definitely not worth the steep price.
The golf is great. We were st the Sebel which is still pretty modern. Everything worked. We forgot our coffee maker which the staff could not help with but the place was well stocked, clean and cool.
Attended mini golf course. Public toilets clean but no hand soap. Mini golf course was great, it was a hot day but they have umbrellas at most holes and a cool mist over 1 part of course. Well priced
Nice resort, well-maintained, and most of the staff are pretty helpful - which is why this is not a 1-star review. But, hotel bar closes early, giving you very little options in evenings- although that is a personal choice. Then the checkout experience was the worst ever - after having checked at the front desk for a bit later checkout, they then proceeded to come into my room while I am in the shower! And then instead of apologizing, she starts having an argument with me. Since I was in the shower I cannot say for sure who was the staff that did this, but that was just unacceptable behaviour. I won't be back - nor would I recommend
I booked a 2 day stay to celebrate our wedding anniversary. We had The rooms had been updated since the last time that we went. The rooms where amazing. Very modern and clean. Service was inconsistent.... it depended on who you asked! We wanted ice and champagne glasses for cheer in our room. One staff member said no, that they dont supply glasses cause they always get stolen. Another staff member delivered glasses, ice and a bucket with a smile. This is an example of inconsistent service.... There is still many things that need attention, for example stretching the foyer carpet so that you dont strip up, cleaning the grout in the main entry floor & replacing ripped pool side chairs. We did have a great time, but these things that i mentioned, if they where taken care of then I would had made my review 5 star. Thank you. Wayne Ninyett
Verdelho Dr Swan
Monday: 12:00 AM-12:00 AM
Tuesday: 12:00 AM-12:00 AM
Wednesday: 12:00 AM-12:00 AM
Thursday: 12:00 AM-12:00 AM
Friday: 12:00 AM-12:00 AM
Saturday: 12:00 AM-12:00 AM
Sunday: 12:00 AM-12:00 AM