VA DirectoryEmerald, Vic 3782

VA Directory

Business administration and support

PO Box 566, Emerald, Vic 3782

ABN 76 809 078 624
EST 1994


VA Directory is a network of Virtual Assistants based in Australia and beyond. We connect clients with VAs for their needs and also provide peer support and training for Virtual Assistants. Operating since 1994, we morphed from a home based secretarial business to that of a fully operating virtual assistant business, providing a wide range of services. The owner, Kathie Thomas, also co-founded the Australian VA Association and the Annual Australian VA Conference with fellow VA, Anita Kilkenny. Kathie has won multiple awards for her business and has been many times published in magazines, newspapers, Readers Digest and online publications.


Virtual Assistant Support Services

Administrative Assistance

Virtual Assistant Support Services  

Providing secretarial and support services to a wide range of clients. Also includes the following:
- not-for-profit support
- minutes of meetings
- social media management
- website set up and management
- PowerPoint presentations
- database management
- CRM set up and management
- broadcast emails  



Which geographical areas does your business service?

We service the whole of Australia and many other countries too. Happy to respond to any client queries.

How do you normally charge for your services?

It depends on what is needed. Some services are charged on an hourly basis, others on a package basis.

What are your customers` most frequently asked questions?

How does a Virtual Assistant work? Some clients don't understand how they get the work to us, or how we get it back to them. This is simply explained with an example relating to the corporate world and a boss and PA.

Why should a customer hire your business over other service professionals?

I've been a VA for 25 years (the longest in Australia) and run a team of very capable and efficient VAs, all with a minimum of 5 years' working experience.

What experience, certificates, and licenses does your business have to qualify for the job?

I had 22 years' corporate experience behind me before I began my role as a VA over 25 years ago. That's a lot of experience! I'm also a Master Virtual Assistant and an Accredited Secretary Online. My team of VAs have varying qualifications depending on the services they provide.

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Why Hiring a Virtual Assistant is a Good Idea for Your SME

Why Hiring a Virtual Assistant is a Good Idea for Your SME

Hiring a virtual assistant to help a starting business at the very beginning is beneficial for a... read more


Kathie Thomas answered a question

What are the typical costs associated with launching a startup?

It really depends on what type of business you're planning to set up.As a VA, for me the initial costs were:a reliable computer - most people already own this but didn't when I started in 1994a reliable printer - ditto abovesuitable software...

Kathie Thomas answered a question

How to choose the best virtual assistant for your small business?

There are things you can do to find the right VA for you.Firstly, you need to have a clear idea of what you want done. I find that often clients contact me, knowing they need help, but not really being able to define clearly what they want done....

Kathie Thomas answered a question

How to use a personal virtual assistant to be more productive?

I'm responding as a long time VA who has seen the benefits that clients have experienced because of my own services, or that of my team members.The important thing is to have some idea of what you need to have done and what you can confidently...

Kathie Thomas answered a question

What does double opt in in email marketing mean?

It allows people who have subscribed to confirm they did indeed subscribe. This way, if someone else added their email address, they have the opportunity to ignore/unsubscribe or just rethink what they're doing.

Kathie Thomas answered a question

What can I do with a $100 marketing budget?

I'd spend it on Facebook advertising and spread it out over several weeks, doing small doses at a time (i.e. $10-15) to test how things are going and to change things up.

Kathie Thomas answered a question

How much does it cost to outsource your social media marketing?

I don't outsource mine but do provide this service for clients. The rate very much depends on what each client wants done. Some want just a couple of posts done a week on perhaps 1-3 social media platforms. Others need more often and more...

Kathie Thomas answered a question

What's one inspiring quote you live by as an entrepreneur?

The day I stop learning is the day I do.My grandmother told me this when I was 14 years old.

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Kathie Thomas

Kathie Thomas Owner Top 30% Virtual Assistance


Evolved Sound

When you need to reduce telephone hang ups, maximise communication opportunities in your store, and receive strategic marketing advice, Evolved Sound delivers results. We tailor radio stations for business, helping you build customer relationships, increase sales and sound fantastic. Our key...

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PO Box 566


Vic 3782

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Monday: Hours 8:00 am-5:00 pm
Tuesday: Hours 8:00 am-5:00 pm
Wednesday: Hours 8:00 am-5:00 pm
Thursday: Hours 8:00 am-5:00 pm
Friday: Hours 9:00 am-2:00 pm
Saturday: Closed
Sunday: Closed