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Three essential tasks in January that will give you enormous return for the rest of the year
Managing employees

Three essential tasks in January that will give you enormous return for the rest of the year

Early January is an ideal time to pause, take stock and consolidate all the good work that was...

How To Create and Implement A Workplace Checklist
Managing employees

How To Create and Implement A Workplace Checklist

Opponents of expansive workplace and warehouse safety incentive programs complain the programs are...

Increase employee engagement - give the gift of a personal goal
Managing employees

Increase employee engagement - give the gift of a personal goal

Increase Employee Engagement - Give The Gift Of A Personal Goal: increase engagement and...

How to monitor the performance of virtual staff
Managing employees

How to monitor the performance of virtual staff

A virtual assistant (VA) can greatly improve your productivity and, at the same time, give you...

5 Tips on How to Get the Best from your Summer Casuals
Managing employees

5 Tips on How to Get the Best from your Summer Casuals

As the summer breeze ruffles our hair and we feel invigorated to face the final weeks of the year,...

Managing the First Three Months of Employment
Managing employees

Managing the First Three Months of Employment

Having a new employee join the team can be the best and the worst of times for an employer. During...

Workforce analytics - the key to time management and increased productivity.
Managing employees

Workforce analytics - the key to time management and increased productivity.

“In today’s volatile economy, companies are looking for new ways to do more with less and seek...

Is your talent “net” catching butterflies?
Managing employees

Is your talent “net” catching butterflies?

We were overwhelmed by interest in our webinar this week on Performance vs. Potential...

There are only four types of people in the world
Managing employees

There are only four types of people in the world

Have you ever wondered why there are some customers or staff members that are just hard work? Have...

Innovative SME strategies: company culture and business performance
Managing employees

Innovative SME strategies: company culture and business performance

Company culture is not an accident, or a by-product. A smart manager will shape company culture...

Managing employees

Managing employees is an interpersonal and organisational skill set with many viable approaches. The approach that works for one business or manager will not necessarily work in all circumstances, as management necessarily reflects the personalities of both the manager and their staff. Managing employees effectively increases their motivation, their satisfaction and their productivity, leading to a better workplace and a more profitable business overall.

What does effective management consist of?

Managing the workforce is a role performed by a company’s leadership and its human resources department. It includes everything from defining the roles of employees, monitoring their performance, organising workflow, resolving conflicts, managing their schedules and leave and offering them support and training. While some of these roles can be delegated to be handled by supervisors or human resources staff, other higher level responsibilities necessarily fall on the directors. Higher level management includes:

  • Defining the company culture
  • Defining the organisational purpose
  • Motivating the organisation as a whole
  • Defining the roles and responsibilities of different teams and individuals

As the tasks become more minute and personal, they become easier to delegate. These duties include:

  • Scheduling meetings and training sessions
  • Handling leave
  • Distributing tasks
  • Paying employees
  • Resolving complaints
  • Accommodating special needs (e.g. health / dietary / etc)

As organisations grow it becomes impossible for the director(s) to manage all the employees directly. By delegating the daily management of employees to team leaders, supervisors, office administrators or human resources staff, the managers can focus on upper-level management and leading the company forward.

What are the keys to good management?

There is no one approach to management which trumps all others, but there are a few common practices that are broadly applicable. A good manager is one who:

  • Builds trust and respect in working relationships: effective bosses keep employees accountable, while staying accountable themselves. By fostering a relationship of mutual respect and ensuring promises are delivered on both sides, both the manager and employee enjoy a better working relationship.
  • Creates a supportive environment that motivates employees: keeping people engaged with the task at hand is essential, especially when circumstances make it difficult. Good managers ensure that they have created adequate support structures and offered meaningful incentives to motivate effective work.
  • Establishes a system for constructive feedback: a good manager has to be able to give employees criticism in a way which doesn’t harm the relationship, which means creating an environment of open communication and accountability. This is a two-way street, so managers must also be willing to take constructive feedback in return.
  • Takes a genuine interest in the people they manage: building a meaningful relationship with an employee is no different than in any other area of life, and truly great managers connect with their employees on a personal level, understanding their personalities, their goals and their history.

There is no silver bullet to managing people. The reality involves compromise and flexibility, as well as a desire to understand and be understood. It is no coincidence that great managers are often also great people.