AGL: COVID-19 Customer Support Program
AGL is implementing the COVID-19 Customer Support Program, providing direct relief to AGL residential and SME business customers who can't pay their bills due to having lost their job or business, or their health has been impacted.
For those under financial stress, AGL has extended payment terms and will suspend disconnections for customers on the program until 31 July 2020.
Eligible residential and small to medium business customers may choose to apply for one of the following payment assistance options.
<li><strong>Option A: Defer payments until 31 July 2020</strong><br />
Customers can continue to receive bills to help them understand their usage and account balance, but they do not need to make payments until 31 July 2020 and will not be at risk of disconnection within this period.</li>
<li><strong>Option B: Monthly instalment plan </strong><br />
Customers can sign up to a payment plan consisting of monthly instalments for their energy bills up to 31 July 2020. Once you receive your bill apply using the form below.</li>