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seller

Optus verified provider

Government services

Macquarie Park, New South Wales 2113 Australia

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Business Management & Admin

Optus: Customer Support

Summary

Optus customers may find themselves in difficult financial circumstances due to the effects of COVID-19. Optus wants to assure their customers that they are doing their best to provide support and help to stay connected during this time. What is Optus offering? Until 30 April 2020, customers can request to put their current monthly Postpaid mobile service plan charges on hold for 90 days should there be no current need for the service (please note that additional charges such as device repayments and extras are not included and will continue to be charged monthly during this period) Waiving late payment fees for all customers until 30 April 2020 Stopping disconnection and credit collection activities until 30 April 2020

Optus customers may find themselves in difficult financial circumstances due to the effects of COVID-19. Optus wants to assure their customers that they are doing their best to provide support and help to stay connected during this time.

What is Optus offering?

  • Until 30 April 2020, customers can request to put their current monthly Postpaid mobile service plan charges on hold for 90 days should there be no current need for the service (please note that additional charges such as device repayments and extras are not included and will continue to be charged monthly during this period)
  • Waiving late payment fees for all customers until 30 April 2020
  • Stopping disconnection and credit collection activities until 30 April 2020
Optus: Customer Support Optus: Customer Support P469 https://www.savvysme.com.au/marketplace/images/detailed/1/blob_bn9l-f0.png 0.000000 2020-08-13