A most critical issue for small businessare Security breaches. Typically we see business relying on “freeware” tools, or the “home grade” software supplied on retail systems. While there is nothing wrong with the home products or freeware, they typically have less rigorous detection services that use more resources.
We focus on a high performance, business grade, centrally managed, low impact, and low resource technology. The supply and management of the technology is included in this program.
The right technology correctly maintained and managed can be the difference between success and frustration. ET Group provides agent based support to monitor the business technology performance. Technology includes, computers, laptops, printers, scanners, personal devices (iPads/Tablets).
Typically techology frustrations occur at the most inconvenient moments, just call us. We provide service desk access by phone or online chat.
The major cost to the business operation is the time lost researching the correct resolution to technology issues. Based on recent survey over 60% of all technology issues are researched via the internet or support from colleagues. This is time consuming and increases costs. Let us be your support team, as the suitability of the research must be filtered to determine if it is appropriate.
A key element of services is how well are you doing with the management of your technology. We provide automatically monthly reports on the technology you use, particularly its performance and the number of issues that are being reported. The details of this information can be found on our customer service board. Through the service board your staff can interact directly with a technician via our online chat service.