An Online Survey, have your say and help me understand you (my customer) better
I am conducting a short survey and would love anyone and everyone to participate. If I can get answers from the SavvySME forum I can at least guarantee the answers come from real Australians. :)
Last time you shopped at a major appliance retailer (The Good Guys, JB Hi-Fi, Harvey)
1. Did you trust the sales person?
b) Maybe (A little)
2. How much did you rely on the sales person’s advice?
b) A little
3. Did you feel confident with your purchase?
Thanks in advance for anyone who participates :)
2) A little
PS posting a link to a survey monkey scenario might work better also recommend you ask at least one open question and may a few extra questions :)
Recently shopped at Harvey Norman for new kitchen appliances: wall oven, stove top, dishwasher. My responses:
Process could not have been easier. We got exactly what we needed, at a price we were happy with, with no upsell sales pitch.