What do you do when you get into a dispute?

I am interested to hear from small business owners what they do when they get into a dispute - this could be from anything from an issue with a supplier or customer or employee to internal disputes within the business.  If you were to face a significant dispute, would a lawyer be the first port of call?  What other avenues can you think of?

Steve Osborne

Steve Osborne, director at Stephen Roger Osborne

Top 10% Branding

I guess it depends on the situation and context Nicole, but if it's an internal matter of opinion rather than fact, as the business owner yours is the final word.

If a dispute with an external entity, I would seek an independent ruling – arbitration – rather than lawyer as first port of call. Sometimes a fresh set of eyes can diffuse a situation and provide perspective.

If however, the dispute is over money owed, get the legal attack dogs onto it pronto!