What is going to be the next "big thing" in the next 5-10 years?
Jef Lippiatt , Owner at Startup Chucktown
In all honesty, I think the next big thing in the time span you've mentioned will be companies abandoning or tweaking their Robotic/Drone/Artificial Intelligence presence to a more human approach.
Just as currently we are seeing the most successful companies are the ones with not only the best user experience but the best customer experience. Building a "well-known" or "respected" brand amounts for very little if you dehumanize your customers.
Companies will have to be very intentional and careful with their implementations of chatbots, artificial intelligence algorithms and the like to succeed. Although we all crave efficiency and profits, when humanity becomes too disconnected, we risk much more.