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What is the best accounting software for customer service?

Customer service is a crucial element in choosing your accounting software. What has been your experience as a small business owner using Xero, MYOB, QuickBooks Reckon and Saasu when it comes to customer service? Which software would you say is best for customer service as a sole trader?

Top voted answer
Deborah Vella

Deborah Vella at

Top 10% Startup

I can highly recommend Xero as they are very responsive.  Your accountant can also log in to your accounts to look over everything.

Hatty Bell

Hatty Bell, Community Manager at

That's interesting! Are you the main user of Xero?

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Lisa Ormenyessy

Lisa Ormenyessy, Business Coach and Marketing Specialist at

Have had great experiences with Xero

Hatty Bell

Hatty Bell, Community Manager at

Great to know! How long have you been using Xero for?

User
Steven Freeman

Steven Freeman at

Top 10% Web Development

Generally we have found the Saasu support very fast and responsive.

Hatty Bell

Hatty Bell, Community Manager at

That's great to know! Have you used other software in the past?

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Tom Valcanis

Tom Valcanis, Copywriter at

As a sole trader, I cannot recommend Rounded enough. Simple to use, intuitive layout, and near-round the clock support. Quite reasonably priced, too.

Hatty Bell

Hatty Bell, Community Manager at

That's so interesting, I haven't heard of rounded before! Have you used other software in the past?

Tom Valcanis

Tom Valcanis, Copywriter at

Hi Hatty,

Yes, I'd used MYOB in the past but was paying for a heap of features I wasn't using (and didn't even want to understand.) Rounded was leagues easier to set up and use.

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Cliona Elliott

Cliona Elliott, Senior Editor at

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When it comes to customer service and support, I would recommend Xero. While there are no outbound contact numbers listed on the site, you can contact Xero customer support by email 24/7 and they are usually very prompt to respond. Once you get an email response from a Xero rep they will set up a time to chat. 

I also find the self-help guides on Xero's website really helpful - you can simply pop your query into the database to get step-by-step instructions and guides. On several occasions, these guides have been enough to answer my questions without having to email customer support.

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