Do you use Slack, Skype or Zoom?
Or another? Which one works for you?
I agree that Skype isn't what it used to be.
At my company, we always had an affinity for Skype but once Microsoft bought it, it's been kind of a hassle to use. It still has nice chat features and it works well as an alternative medium to Slack and Zoom for internal messaging and video conferencing. But because it's not super simple to set up anymore, we prefer Zoom for client-facing meetings. It's just more intuitive.
But of course Zoom has its issues, especailly when it comes to security. Zoom isn't necessairly end-to-end encrypted, so if you have sensitive data, it's not the best platform: https://theintercept.com/2020/03/31/zoom-meeting-encryption/. Although most of the time, this isn't a problem, it is something to be aware of.
I've used Slack for meetings in the past, and if you have one or two people in a call, it works fine. I've never personally tried it with more. Now that Salesforce bought Slack, we'll have to wait and see if there's any major changes to the platform.
These are also just the "big boys" of VoIP and chat, and there's so many smaller companies out there with features that might be better suited for your work (and budget!).
I have used all of the tools mentioned at different points in time. First Skype, I believe is on the decline. I have used both Skype and Skype for Business (formerly Lync). I believe both have been merged and renamed into Microsoft Teams. I can say that I prefer Teams to Skype as it seems to have better stability and reliability as well as sharing tools.
I have used Slack on and off over several years. I had high hopes for it initially even though it was very similar to (HipChat which I believe was discontinued by Atlassian). However, I would not personally recommend Slack. Yes, the tool is slick, however it comes with a lot of noise. Very quickly a single channel will balloon into 10 or 12 channels (which makes it hard to keep up with). Also, most people (especially coworkers) will tend to over notify (either specific people or the entire channel - I liken this to someone that sends all their emails with “High Priority” or someone that types in ALL CAPS all the time. The promise of slack is to eliminate email, however the built in search functionality makes finding previously shared files or conversations problematic compared to a quick search in an email client. Plus there is mental fatigue that comes with trying to keep up with all the active channels (and not have tons of notifications cropping up). Additionally most people Never disconnect so a social peer pressure grows to constantly be “online” whether at your computer, on a tablet or your mobile somewhere else 24/7. Definitely does not lead to a healthy work life balance.
I do like Zoom. I have been using it for months with a Pro license. The stability of the app is great. They have also done a good job of beefing up their security over the last few months. I also like that you can push your live meeting onto other platforms such as Facebook and YouTube with relative ease. I haven’t done much with the recording feature yet, but am considering starting an exclusive group for innovation catalysts that want to share ideas and feedback.
If you are looking for an app that really values security I would also recommend checking out KeyBase. They have end-to-end encryption which depending on your industry is vitally important.
The main takeaway is that you need to find a program you feel comfortable using that meets your internal and external needs.