Amanda Hamilton-Attwell
Amanda Hamilton-Attwell Managing Director at Business DNA (PTY) Ltd

Digital Marketing

What is the best way to tell customers about changes to contact details?

I recently moved offices and consequently my telephone number also changed. In the process I also redesigned my website to celebrate the new phase in my business. What is the best way to tell my customers that I changed my telephone number, that I have an office near a big shopping mall and that I have a new website?


Top voted answer
Lisa Ormenyessy

Lisa Ormenyessy, Business Coach and Marketing Specialist at

Hi Amanda,

Another way to get around this problem in the future is to create a mobile business card. As it is digital you can make changes whenever you want and everywhere it is located it will be updated.

I have one myself and have been so impressed bought the software to be able to do it for others.

Cheers, Lisa.

Click Click Media

Click Click Media, Digital Marketing Agency at

Hi Amanda, 

I am not sure if you are currently do this, but if you have newsletter/email campaign, that you can send everyone in your CRM about your number and website would probably the best and fastest way.  Also, make sure you update and post it on  all your social pages as well. 

Hope this helps! 


Steven Freeman

Steven Freeman, Owner at

Amanda it is best to add it to something else you might already be sending out if possible. Customers generally don't like to be bombarded with too many updates.
Also, to future proof your business if you obtain either a 1300 / 1800 or hosted VOIP number you won't have to worry about this problem ever again if / when your business moves again.
Amanda Hamilton-Attwell

Amanda Hamilton-Attwell, Managing Director at Business DNA (PTY) Ltd

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