David Johnson
David Johnson Director at Where is my parcel

Asked this question on 17/7/14 -Online Business

What is biggest delivery issue for e-retailers?

As an e-retailer, what frustrates or confuses you with the way the carriers deliver / don't deliver your parcels?


Lisa Ormenyessy

Lisa Ormenyessy Business Coach and Marketing Specialist at

Top 10% Business Coaching

Hi Phil, I would say the most frustrating part for me is as you put it the 'seamless' process.  I can not track a parcel all the way from China to my customers address.  I can see it leave the factory - see it hop on a plane - but can not see if it has landed in Australia onwards.  Very frustrating.

Phil Joel

Phil Joel Director at SavvySME

Top 10% Customer Acquisition

Very good question David. I would say the frustrations of parcels not received by the customers (for whatever reasons) e.g. customers not home, sent to wrong address, gone missing etc.

David Johnson

Hi Phil
The delivery process is certainly frustrating, the e-retailer's service is reliant on a seamless process, the carriers let them down far too often.