David Johnson
David Johnson, Director at Where is my parcel

Online business

What is biggest delivery issue for e-retailers?

As an e-retailer, what frustrates or confuses you with the way the carriers deliver / don't deliver your parcels?



2 Answers

Lisa Ormenyessy

Lisa Ormenyessy Business Coach and Marketing Specialist at Straight Talk Group

Hi Phil, I would say the most frustrating part for me is as you put it the 'seamless' process.  I can not track a parcel all the way from China to my customers address.  I can see it leave the factory - see it hop on a plane - but can not see if it has landed in Australia onwards.  Very frustrating.

Phil Joel

Phil Joel Director at SavvySME

Very good question David. I would say the frustrations of parcels not received by the customers (for whatever reasons) e.g. customers not home, sent to wrong address, gone missing etc.

David Johnson

David Johnson , Director at Where is my parcel

Hi Phil
The delivery process is certainly frustrating, the e-retailer's service is reliant on a seamless process, the carriers let them down far too often.