Malcolm Dawes Managing Director at dta Performance Development (Australia) Pty Ltd
How many times do you encounter 'difficult' customers or colleagues?
When you encounter a person who is 'difficult' what skills do you use to manage the situation to a successful outcome?
Which industry is this?
Top 10%
Insurance
I have had three clients that were 'difficult' in the past year.
Two were because I offered a discount or free service at one point.
The third was unforeseen.
I now do my best not to attract 'difficult' people to my business. I have clear processes in place and do not advertise discounts or provide free services.
