Malcolm Dawes
Malcolm Dawes, Managing Director at dta Worldwide

Managing employees

How many times do you encounter 'difficult' customers or colleagues?

When you encounter a person who is 'difficult' what skills do you use to manage the situation to a successful outcome?


2 Answers

Melanie Gray

Melanie Gray , Managing Owner at MyCL (My Computer Lab)

I have had three clients that were 'difficult' in the past year.

Two were because I offered a discount or free service at one point.

The third was unforeseen.

I now do my best not to attract 'difficult' people to my business. I have clear processes in place and do not advertise discounts or provide free services.

Mary Mai

Mary Mai , Business Intelligence Analyst at Savvysme

Which industry is this?