Jef Lippiatt
Jef Lippiatt, Owner at Startup Chucktown

Training and development

Where did you get the idea for 2 minutes service guarantee?

Was it hard getting the "2 minutes service guarantee" off the ground initially? Was employee training a big part of ensuring that turn around time?


1 Answer

Tom Potter

the idea came from a real challenge placed to us by the board challenging us to find a sustainable point of difference

it had to be a major shift in what was traditionally offered in the market

its too hard to answer here and now but the full details are in my book

Jef Lippiatt

Jef Lippiatt , Owner at Startup Chucktown

Thanks for the answer. Accepting a challenge can do great things. Your story is the proof.