Hatty Bell
Hatty Bell Community Manager at

Have you been affected by Paypal's recent fee hikes?

Australian businesses and sole traders are suddenly being stung by a new 3% PayPal fee charged on any US transfers, including use of a PayPal competitor to convert currency (https://www.businessinsider.com.au/paypal-fee-transferwise-alternative-fx-australia-2020-11).

The extra charge leaves many online businesses, which frequently trade in US dollars, either paying PayPal’s “horrible” FX rates or shelling out thousands of dollars a year in extra fees to use a competitor.

Has your business been affected? What are your preferred alternatives?

Top voted answer
Jamie Bone

Jamie Bone, Director at

Top 20% Online Business

I hadn't noticed it particularly. I have a Bankwest Mastercard that has fee-free international transfers which I use for my international purchases. I've not compared rates between PayPal and BankWest.
CommBank isn't too bad with a flat $6 fee.

Hatty Bell

Hatty Bell, Community Manager at

Thanks @Jamie Bone - do you think the other banks were already prepared to be competing against Paypal?

Jamie Bone

Jamie Bone, Director at

I don't know. I still use Paypal for eBay purchases but try not to receive any money through them.

User
Emma Alda

Emma Alda

I’ve been affected by the fee hike you mention. I am co-founder of a website, but my partner is based in the U.S.A. 

 

For the past 3 years, all advertisement revenue and affiliate revenue has been going into my paypal business account. Every month I send a percentage of our revenue to Chris (my partner) and up until the sudden fee increases, we have been doing just fine. Now, the fees have crossed the threshold of nearly 100 AUD every month just to send the money over. We are considering going back to traditional bank transfers now, or even a better priced fee application such as TransferWise. This is a huge bite on our profit and is not something we feel comfortable maintaining for the foreseeable future. We pay taxes already, and don’t feel like adding another tax bill just because of the website we use. Thanks for the question, I hope paypal realizes that fee hikes are not the answer to maintaining their leadership in the market.

 

Kindly,

Emma Alda

Co-Founder of ModestFish

Hatty Bell

Hatty Bell, Community Manager at

Thanks for sharing @Emma Alda , that sounds difficult as a small business owner! The paying double the tax is an issue I've had with other US sites so I can understand that - hopefully they realise the error of their ways soon!

User
Brian Turner

Brian Turner

PayPal is undoubtedly a convenient service. However, the recent fee hikes have forced us to begin looking elsewhere. We happened upon another competitor called Wise, which prides itself on very minimal transaction fees and incredibly competitive fee conversion rates. Not only is the user interface much cleaner, but the experience from signing up to using the platform is intuitive and hassle-free. Where PayPal would hit us with unexpected fees that cut into our bottom line, we're always left feeling pleasantly surprised by how fair we're treated using Wise.

Best Regards,
Brian Turner

Chief Technology Officer @ ConvertBinary

Hatty Bell

Hatty Bell, Community Manager at

Thanks for your insight @Brian Turner . Do you think PayPal are taking advantage of how popular and convenient their services have become? Great to hear there are other options out there which offer a viable alternative.

User
Andrew Allen

Andrew Allen

A recent price hike has made on any US transfer has made doing our business tuff. It made our transaction fees almost double. Previously we used square for business transactions but now PayPal and square has almost the same charge for inter-border transactions but for international transfers, it’s way higher. Now we have found TransferWise as a better alternative. So, we are using TransferWise for international business transfers at a lower rate.

Regards
Andrew Steninmann
Business Analyst @inkablelabel

Hatty Bell

Hatty Bell, Community Manager at

That sounds so difficult! Great to hear there's another option though and that things are improving. Thanks @Andrew Allen 

User
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