What are your top 3 tips for managing unpredictable issues that affect your workflow?
1. Knowing that I can often make a time to deal with the unexpected issue e.g. make a time to call someone back, tell them I will have an answer for them by a certain date, and so on. I often find that if you listen to someone, acknowledge their situation then tell them what you will do and when you will do it, that it enough to keep them satisfied in the short term, allowing you to keep control over your time and schedule.
2. For issues that are beyond my control and expertise e.g. technical or computer problems, I have learned to outsource early. I used to waste so much time trying to figure out how to fix things for myself. Now I am building a team of people who I can call on in times of need to get the problem fixed ASAP.
3. Communication. Talk early, talk often.If something comes up that will effect workflow and delivery down the track, I contact my other clients/colleagues/contacts and let them know ASAP. By giving as much notice as possible and a little insight into why I need to reschedule or postpone, I find others are a lot more accomdating and supportive.