Emily Warren

Do you have active strategies to get your clients coming back over and over OR do you just hope they will come back?


1 Answer

Jef Lippiatt

Jef Lippiatt Owner at Startup Chucktown

I believe there are some consistent things you can do regardless of the industry or size of your venture to impress clients.

  • Position yourself as an extension of their business, a trusted partner not just a vendor.
  • Always respect your clients regardless how they treat you
  • Show them that you trust their company and the work you do together
  • Show them that they can trust your company and judgment
  • Be transparent with clients and respect their time
  • Be authentically grateful for their current and future business
  • Remind them from time to time what sets your venture apart
  • Lastly, surprise them with great gestures