Melanie Gray

What are the thoughts on using your own face for branding?

I have heard using a face behind a business can be really powerful. I currently use my face on all my marketing efforts for my computer repair business. I also provide consulting services for business analysis and think I should have a different branding for that business. I want to use my face as well.

Wanting some thoughts on whether this is a good idea and how I would implement the different brands across different social media platforms.

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4 Answers

Megan Edwards

Megan Edwards , Expert Content Marketer + Copywriter at mWords Communications

Hi Melanie

Since people ultimately do business with people, not companies, using your face can be a powerful, unique branding tool for building loyalty and identity.

The downside is that it can tie you to your business. New and existing customers will come to expect that you personally are the solution, the provider. This is fine if you plan to be a sole operator, but if you hope to one day expand and hire staff, you may find customers feel let down if they don't get your personal attention.

I would definitely recommend you implement a different brand for your consulting services, to make a clear distinction between the two businesses. Each would need its own marketing plan - one that identifies the brand's tone of voice, the target market, where they spend their time and what problems they need you to solve. Don't try to create a combined plan, as this results in a diluted communication stream and gives your customers the impression that you don't quite understand yourself, or them.

It is essential that each of your brands has its own social media identity and a tailored social media publishing calendar. I manage a range of social media accounts on behalf of my clients, many of whom have more than one brand, using platforms like Buffer and Hootsuite and prepare publishing calendars on a monthly or quarterly basis according to the needs and budget of each business.

If I can be of any further assistance, please don't hesitate to drop me an email.

Good luck!

Megan

Peter Madison

Peter Madison , Owner at Incomms

Hi Melanie, I am a sole trader and often use contractors, so I choose to use my logo. If you are the person the customer see's when attending site, sure, use t... read more
Hi Melanie, I am a sole trader and often use contractors, so I choose to use my logo. If you are the person the customer see's when attending site, sure, use the pic, or for that matter, why not make a pic with a pic and your logo if you have one. Good luck! Peter
Melanie Gray

Melanie Gray , Managing Owner at MyCL (My Computer Lab)

Thanks Megan. My computer repair business now has employees and I am not the one going to do repairs as much. I probably need to change the branding somewha... read more
Thanks Megan. My computer repair business now has employees and I am not the one going to do repairs as much. I probably need to change the branding somewhat so people don't think I am the one that will be doing it. I will certainly split up the branding. Just a bit hard on Facebook as I will have to pick one for my personal profile. I think I know what I need to do. If I have the Business Analyst consulting look, that can also be similar to my 'business owner' look. I can say I have started my own business using my Business Analyst skills.
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Lauren Clemett

Lauren Clemett , Director at Ultimate Business Propellor

Hey Melanie, Got to agree with the other advice you are getting.

Using your own image makes 100% sense for personal branding of your professional services, however you should also have a business brand to ensure it is scalable, sellable and infinitely adaptable.

We are in the age of the authentic brand and consumers want to know who they are dealing with.

The one question I think needs to be asked though, is why you have multiple brands?

You need to choose the one thing you want to be known for and leverage just that.

Yes your company can offer multiple services, but in order to become well known, well paid and wanted, your personal brand should stand for one thing.

What do you want to be known as?

Melanie Gray

Melanie Gray , Managing Owner at MyCL (My Computer Lab)

Thanks Lauren. Looks like I need to stick to one thing so I'll have to go with Business Analyst consulting. As part of that I can say that I have started an... read more
Thanks Lauren. Looks like I need to stick to one thing so I'll have to go with Business Analyst consulting. As part of that I can say that I have started and run my own business. I'm not sure what I want to be known for. Got some thinking to do.
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Greg Vekar

Greg Vekar , BDM/Design consultant at Vekar Design

Business is personal. A brand is often referred to as a personality. "What would your brand be like chatting to at a bar" scenario. As a consultant you are the brand. there's no point thinking like a hipster Californian startup. For industry vernacular, look at the patterns: McKinsey, Price Waterhouse Coopers, Bain, Oliver Wyman, Ernst & Young. Notice a pattern?

Consulting firms tend not to sell well as they are knowledge based. Someone with the same knowledge will need to take it over. So they just start their own firm, there is no point in an acquisition. Typically the big fish eat the small fish, if you are offering a service that is unique.

Try to think of your branding as all the contact points with your customer base, not just a logo, but a holistic solution. Be interesting and not disappear in the noise by being bland. Working with a designer is a long term partnership, so choose wisely.

Melanie Gray

Melanie Gray , Managing Owner at MyCL (My Computer Lab)

Thanks for the feedback Greg. I didn't think I could sell consulting so I started with creating my own computer repair business. Put to test my Business Analy... read more
Thanks for the feedback Greg. I didn't think I could sell consulting so I started with creating my own computer repair business. Put to test my Business Analyst skills and take my own advice. I have now had some consulting work so there must be a market for it and I'm going to start chasing that down as I do enjoy consulting. It will also help fund expanding my computer repair business.
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HUNTER LEONARD

HUNTER LEONARD , FOUNDER AND CEO at BLUE FROG MARKETING PTY LTD

i would separate yourself from the business brand for sure. position yourself and the founder and chief - or whatever title you want, but have a business brand that isn't just you. hopefully you'll be successful and grow and have new team members and more clients than you can handle at some stage and when that happens, you'll want to be separate from the business so you can sell, upsize, add team members etc etc.

hope this helps

hunter

Melanie Gray

Melanie Gray , Managing Owner at MyCL (My Computer Lab)

Thanks for your response Hunter. That is something I have thought of. Perhaps the branding with my photo should be my business analysis consulting and founder o... read more
Thanks for your response Hunter. That is something I have thought of. Perhaps the branding with my photo should be my business analysis consulting and founder of my computer support business.
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