Customer Retention Q&A

Jane Jones added an answer to this question
Jane Jones

Jane Jones, Manager at SavvySME

You do feel it in your gut when things aren't feeling right. It's all about trust - and as the saying goes 'Trust Your Gut Feeling'. As hard as it is to end a relationship it is  best done sooner rather than later so things don't turn sour down the road. I like your story @Steven Brown about connecting with a client some 20 years later. Thanks for contributing @Greg Reiffel @Michael Simonetti @Keith Dugdale . 

Tim Stokes added an answer to this question
Tim Stokes

Tim Stokes, Managing Director at

While we're in tough  times its also an opportunity. 
Many businesses will shut down everything marketing wise, however those that don't will gain a lot of traction with those people looking around with a lot of time on their hands so promoting your business brand is very worthwhile.

Promoition ...  Continue Reading
Hitesh Mohanlal added an answer to this question
Hitesh Mohanlal

Hitesh Mohanlal, Director at WOW! Advisors & Business Accountants

Top 10%

I have a lot of clients who don't meet their customers at all. All sales are done online. If communication is to be done online speed and knowledge is key. Speed of response is absolutely critical and the ability to be willing to solve the problem even if you are wrong because a bad review cause lose sales like you never believe. If you also have a sales/ inquiry phone number then make sure it is manned and response times are quick.

Robert McIntosh added an answer to this question
Robert McIntosh

Robert McIntosh at Gift Of The Month Clubs

Agree with Jennifer RE "wine and beer".
And even better if you get a membership to a club that sends a different 
pack of hard to find craft beer or boutique wine every month for 3, 6 or 12 months!



Plus companies can add their logo to Egift cards, add corporate flyers with delivery and more.

Gift Of The Month Clubs make the best corporate Christmas gifts. 

Derek Logan added an answer to this question
Derek Logan

Derek Logan, Director at DAC Solutions Pty Ltd

I'm seeing that a national number doesn't really help anyone, especially if your SME is local or services a local area. I take that onboard. 
As far as access/exposure goes, I see a few different examples from mail outs to emails to website ads listed above. The buying group promotes to its members internally ...  Continue Reading