Business Growth Q&A

Steven Freeman added an answer to this question
Steven Freeman

Steven Freeman at

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Short answer is yes. Long answer is that creating and refining these systems and processes is never ending as your business constantly grows and changes. Often you don't know what you need until you get there - usual life story.

In hindsight it is best to set these up as though you are lot bigger than you currently are rather than simply helping with solving your immediate requirements.

Phil Khor added an answer to this question
Phil Khor

Phil Khor, Founder at

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Excellent question, Linda. Wendy has a good point that success in B2B lead generation combines online and offline channels but with respect to online, I don't see enough sites out that caters effectively to B2B, so results can vary a lot.

Phil Joel added an answer to this question
Phil Joel

Phil Joel, Director at SavvySME

Great question Todd. Love to hear from members of the SavvySME community on how they are seeing their business growing in 2013 and what challenges and opportunities they are faced with.

Amanda Hoffmann - Certified Bookkeeper, BAS Agent added an answer to this question
Amanda Hoffmann - Certified Bookkeeper, BAS Agent

Amanda Hoffmann - Certified Bookkeeper, BAS Agent, Owner / Manager ★ Certified Bookkeeper ★ BAS Agent at My Office Books - Virtual Bookkeeper & BAS Agent

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In extension to the statements above, it is very important that the business owner/strategist has a process to measure the success or failure that is accomplished. 

A gut feeling is simply not good enough. 

Most accounting software has basic methods to assist. 
Quickbooks ...  Continue Reading
Hatty Bell

, Team at

Interesting insight @Amanda Hoffmann - Certified Bookkeeper, BAS Agent . Most companies rely on marketing for this kind of insight so it's interesting to hear that Quickbooks can also offer this too. Knowledge is definitely power!

What do you think of this approach @Jef Lippiatt @Phil Sealy ?

Jef Lippiatt

, Owner at Startup Chucktown

I definitely think working from real data is helpful. That can definitely give you insight into locations that are over or under performing. It may even give you insight into products or services that are selling well.
However, this approach does have limitations when used as the only factor. Because it won’t be able to tell you what products or services the customers in that area do want. If you just close the location, you may irritate other customers that really did like that location. Perhaps that location didn’t look to serve the customers specific to that region.
This is why it is important to stay close to the customers and their wants and needs. If you don’t understand your customer it is hard to properly serve them. 
Consider using polls and surveys to send to existing customer to ask them what they feel is missing or would like improved. Consider reaching out to the customers that spend the most money their to understand what drives them to that specific location. There are always many factors to consider when thinking about diversifying your products and services, or even your entire business.

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Steve Gray added an answer to this question
Steve Gray

Steve Gray, Director at Gray Capital Investments

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To me it all starts with an effective strategic plan. Then you have a guideline to follow, if it's in place and working well, you know the things you expect from yourself and others will be in alignment with that. By the time you aim to go away... you know that the strategic plan has proven itself ...  Continue Reading
Marcus Tjen added an answer to this question
Marcus Tjen

Marcus Tjen at

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From a delivery point of view, using drone for delivery will provide better security so that you don't have to be home to receive the delivery.  Currently you need to be at home or office to sign for delivery of parcels because leaving parcels in front of the house or unit is not safe as ...  Continue Reading
Samantha Goodman added an answer to this question
Samantha Goodman

Samantha Goodman, Marketing assistant at Handy Cleaners

When you start a domestic cleaning business, it's likely you'll do much of the cleaning work yourself, with the opportunity to hire experienced and skilled cleaners and take a step-back later on. Having the state-fo art cleaning equipment is the best way for you to gather some new, repeat customers. You can always count on your friends aand relatives to suggest your cleaning to business to their colleagues at work, and, suddenly, you have a lot more jobs to do. 

Amanda Dyason added an answer to this question
Amanda Dyason

Amanda Dyason, Founder & CEO at ProfitSmarts

As both Greg and Jef mentioned, you need a plan in place before you talk to soeone from these companies.  They are "hard sell" sales people and will pressure you into a deal you're not happy with. "If you sign up today, I'll give you an extra 5% of the commission" ...  Continue Reading
Roland Hanekroot added an answer to this question
Roland Hanekroot

Roland Hanekroot, Founder at New Perspectives Business Coaching

The biggest mistake I made and many others have made as well, is growing too quick.
My favorite, oldest and most successful client, has grown his business continually for 12 years now and he's turning over something like $ 30 million now, but he grows slowly and steadily... he has 8 stores now, and in ...  Continue Reading