On average, how much time do general admin tasks take up? Or do you hire someone or outsource to free up this time so you can focus on meeting clients and working on building/construction projects?
We all have something in our business that annoys us, or we find is too time consuming. What do you feel is the one item in your business you would prefer to outsource to an expert?
The one item in my business I would outsource is marketing. I recognise it's something I'm not particularly good at, but something that's critical to driving ongoing growth of my business. It's not necessarily that it annoys me, or it's time consuming (although it is) - it's just that i'm no good at it. That said, I've already outsourced some of the technical work I do to others that I know and trust. I've outsourced some work on our logo. I outsourced legal work to create contracts (although not many smes have inhouse legal). Naturally - I think all small businesses should outsource the ongoing support of their IT environment :P
Why do people choose BPO outsourcing services from US and India? What are the difference between services of both countries?
The Philippines is a much better place for support services in my view. In fact, an indian call centre employed by Telstra at one point outsource some of their work to the Philippines at one stage.
There are a number of reasons companies will use BPO. One is definitely the cost savings, there is a massive saving in wages. Also culture and time zones are also factors.
There are challenges with training when looking at outsourcing overseas and there are a lot of companies that will offer to assist with massive mark-ups, so you really need to do your research.
A lot of my clients have call centres in the Philippines and some still have call centres in India. Having seen firsthand how the different countries can assist I have always seen less complaints and issues come from a call centre in the Philippines.
All clients that have Australian staff in the offshore office to manage very rarely have training and compliance issues. It always pays to have an Australian employee working from the offshore office to ensure compliance, training and customer service is to your companies standards.
You wouldn't have an onshore office running without management, no difference for an offshore office.
As for what country, it really comes down to what you need. For developers I would look at Europe and the middle east. From past experience I have seen much better and stable code from these areas.
For support I would look at the Philippines. For Tech support, I would look at Australian call centres to handle the actual issues and the Philippines to handle the initial inbound call. Just so they can screen out the Common issues (user training) and actual technical issues.
Has it produced good results for your business?
Depends. If you are willing to train and teach then it can work. If not it will not work. Also it depends on what you mean cheap. If you pay rock bottom prices then the chances are you are not going to get great quality out of them no matter how much you train.
I have 3 staff overseas and have been outsourcing for a long time. One thing i have learnt is that you have to spend a lot of time training and then controlling the work they do for you. We go out to visit our team and we fly our team into Australia too - specifically for training. If they understand exactly what you expect from them they will get it right. You also have to be patient. It takes time for them to learn and understand you so do not expect to give out work and think it will get done. It won't. We have found that using an agency is best but home workers can work if you find the right one. The issue with homeworkers is control, cyber security and privacy.
Can you ask if they outsource their work to people on Upwork or Fiverr?
Yes, you are certainly entitled to ask any supplier if any aspects of their production are outsourced. I suspect the importance of the outcome is relative to the amount of money being spent with said supplier, and the degree of personalisation required to complete the production function.For example, it is now common for accountants to outsource bookkeeping related functions to offshore (read cheaper, but no less qualified) suppliers. The reasoning is that they are better able to concentrate on more important advisory functions for their clientele.
When starting to work with a new freelancer or consultant do you prefer to start with a small project (or piece of a project) or jump straight in with a full project. I've done both, but I'd like to...
or even had the other company trying to muscle in on the client after the job?
I have seen this in some of my previous work experiences, however, I think it vastly depends on how well you vet or verify the people you outsource work. I believe that you you conduct your due diligence you're more likely to find a good long term partner. The next part is working on that professional relationship in an ongoing manner. Constantly working on the relationship helps surface areas of frustration before they lead to problems (like them trying to steal your clients).
Speaking specifically about one of my ventures, children's books. I can say I did my due diligence in getting a solid illustrator. I've worked with him on a platform for about a year. Then we took it off that platform so he could give me better pricing and make a bit more money himself. We've been working together for almost 2 years now and it is a great relationship.
Do you think local is better than offshore? Looking to hire some Telemarketers to reach local small business owners... i.e retail, health, beauty, fitness, medical, professional services, local...
I am Mia and I am from Transeo. We are a Digital Media and Offshore company. We offer this kind of services and I would like to know your specific requirements for a Virtual Assistant. What would be the best way to reach you if ever you are open for a discussion?
For years the world has said China makes everything.. China's economy is changing and Vietnam and others are replacing China's cheap labor. Could Made in China be gone forever? Is it goodbye?
I think it is important to look further than the headlines. China's economy is changing, but not necessarily as a manufacturer.
Stats. I have seen usually show that manufacturing goes through cycles of surges and declines depending on a whole range of things like seasonal aspects as well as the state of the world economy. Amongst those surges when times are good China generally rallies faster and when times are bad China generally slows off slower.
What may be in place is that more labour intensive industries such as those in textiles are moving away due to higher wages, whereas China is aiming for more advanced manufacturing.
I reckon China will still be THE worlds manufacturer for a long while yet.