Latest Questions in Growth

Catherine Trenton answered a question

Do you know an Australian business that buys second hand jewellery and valuables?

I'm wondering if anyone here knows of someone that buys 2nd hand designer jewellery and then resells it. I know these stores are common in the US but I haven't really found a similar alternative here.

I have a Tiffany & Co necklace that I would like to get a valuation for, and it's not something I want to put up on eBay since there are so many counterfiet products.

Catherine Trenton

Catherine Trenton, Small Business Owner at Catherine Trenton Jewellery

Yes, we do.  We specialise in second-hand Tiffany & Co., Cartier and Bvlgari fine diamond Jewellery.  www.catherinetrentonjewellery.com... read more

Yes, we do.  We specialise in second-hand Tiffany & Co., Cartier and Bvlgari fine diamond Jewellery.  www.catherinetrentonjewellery.com

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Catherine Trenton

Catherine Trenton, Small Business Owner at Catherine Trenton Jewellery

We are Australian based and specialise in buying and selling diamond designer jewellery from luxury brands such as Tiffany & Co. Please check... read more

We are Australian based and specialise in buying and selling diamond designer jewellery from luxury brands such as Tiffany & Co. Please check out our website here: www.catherinetrentonjewellery.com

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Jef Lippiatt answered a question

What do you find most challenging when it comes to connecting with potential and existing customers?

What areas do you struggle with? What are you frustrated about when it comes to attracting attention from your potential audience?  What have you tried that hasn't worked?

I'm looking at putting some resources together to help small businesses in this area and would love to get your feedback so I can make the material as helpful as possible.

 

Jef Lippiatt

Jef Lippiatt, Owner at Startup Chucktown

For me it is convincing the audience to go from "liking" and "sharing" to actually making a purchase. So, I suppose the real issue is trying... read more

For me it is convincing the audience to go from "liking" and "sharing" to actually making a purchase. So, I suppose the real issue is trying to determine how to transition from brand awareness to actual conversion.

Terry Chadban

Terry Chadban, Founder/manager at Port Macquarie Online Marketing

This comes down to mapping out the buyer journey, so that would definitely need to be covered in your resources, @Jill Brennan.... read more
This comes down to mapping out the buyer journey, so that would definitely need to be covered in your resources, @Jill Brennan.
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Lisa Ormenyessy answered a question

How often to you review your vendors?

How often do you review all of your vendors your business uses? I think reviewing things annually makes a lot of sense, but perhaps in some industries that is not often enough.

Lisa Ormenyessy

Lisa Ormenyessy, Business Coach and Marketing Specialist at Straight Talk Group

Hi Jef, we review our vendors on an ongoing basis and especially at the time of referring clients.... read more

Hi Jef, we review our vendors on an ongoing basis and especially at the time of referring clients.

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Roland Hanekroot answered a question

What was the biggest mistake you did when trying to expand your business?

We have a lot of successful entrepreneurs in our community, while some members are just starting out. Can you share the biggest mistake you did when trying to grow your business? What did you do to overcome the challenge?

Roland Hanekroot

Roland Hanekroot, Founder at New Perspectives Business Coaching

The biggest mistake I made and many others have made as well, is growing too quick.My favorite, oldest and most successful client, has grown his business contin... read more

The biggest mistake I made and many others have made as well, is growing too quick.

My favorite, oldest and most successful client, has grown his business continually for 12 years now and he's turning over something like $ 30 million now, but he grows slowly and steadily... he has 8 stores now, and in a few years he will have 12 or so, but he never opens a new store until the last one makes profit and unless the criteria he uses to assess a new opportunity are all perfectly alligned. He's walked away from many opportunities, simply because he wasn't confident enough they would work... many people have told him he should grow faster... but he won't and he makes more money than he knows what to do with and his staff love him and his customers love him and he loves his life....

Biggest mistake I made is to grow before I was ready

No Rush

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Greg Rogers

Greg Rogers, Founder and CEO at REthink HQ

The single biggest is a bit of a 'how long is a piece of string', however what can be answered easily is, what's the ONE thing to be totally focused on, if not,... read more

The single biggest is a bit of a 'how long is a piece of string', however what can be answered easily is, what's the ONE thing to be totally focused on, if not, that's where the BIG mistake will be.

It is ONE thing but it revolves around a number of themes.

WHY. You have to know this. Forget the how and the what. Start with the WHY or otherwise BIG mistake. Check out Simon Sinek.

PURPOSE. What is your purpose. What are you here to do. What's your true passion, what do you love to do.

Kerwin Rae has a great video on this.

What do you do, that you love so much, that if you could, you would still do it even if you weren't getting paid?

Answer that, find a way to commercialise it, or otherwise BIG mistake.

VISION. No, not about not having vision. Vision is sometimes referred to as the 'BIG PICTURE', a picture is static. Having a true vision is not, because it will change over time. The BIG mistake with vision is leaving it one dimensional, you actually have to work at it and toward it.

VISION is tied into the WHY which is tied into your PURPOSE, without these they are all potentially and equally the BIGGEST mistake that anyone at any point of their business journey can make.

And man have I screwed this up over time! Trust me.

But get this right and you WILL grow your business because you WILL attract a tribe/community because they get you; your WHY, you're living your PURPOSE and they can see your VISION and what it means for them.

The answer to overcoming all of this, the BIG mistake.

This is a ONE word answer............................MINDSET - having the MINDSET that it's going to be easy is a BIG mistake. Being in business, being successful in business is HARD work.

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Roland Hanekroot answered a question

Roland Hanekroot

Roland Hanekroot, Founder at New Perspectives Business Coaching

Hi Collin,Just came across your question.The simple answer is Yes... As I say: "A business without a business plan achieves everything in it"... but the trick i... read more

Hi Collin,

Just came across your question.

The simple answer is Yes... As I say: "A business without a business plan achieves everything in it"...

but the trick is that all business plans were not created equal.

First you need to decide what the purpose of your business plan is. If the purpose of the plan is to impress the bank to give you a loan, the document you need to create is very different from a plan that is meant to help you focus on your priorities for the coming year.

Also, You need to understand that an effective plan is never about the document (Unless is it created to impress the bank), but it is always about the work that goes into created the plan. Plans are guesses at the best of times, so often the document will be out of date the moment you've created it. but the work that goes into creating the plan is invaluable.

Hope that helps, I can go on and on about planning, and I often do... let me know if you have more questions

cheers

roland

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John Eustace

John Eustace, Principal / Communications and Media Strategist at Bells and Whistles Marketing Pty Ltd

Do you need a business plan! If you needed to ask this question, than maybe there is no point Colin. Serendipity or failure are the only other options, it is a ... read more

Do you need a business plan! If you needed to ask this question, than maybe there is no point Colin. Serendipity or failure are the only other options, it is a no-brainer.

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Roland Hanekroot answered a question

Roland Hanekroot

Roland Hanekroot, Founder at New Perspectives Business Coaching

Hi George,I am a business coach, I'll say that up front so obviously I am biased, but the point I want to make is this: You can't actually answer the question y... read more

Hi George,

I am a business coach, I'll say that up front so obviously I am biased, but the point I want to make is this: You can't actually answer the question you asked. There are great coaches and there are not so great coaches and what's moresome coaches are systems driven (they have a system and they help you implement the system in your business) and others are completely person focused (they help you become a better business owner) and others are somewhere in between.

And finally... whether or not you will get value from an engagement with a business coach is just as much dependent on you as it is on him or her. You have to be ready, you have to be clear what it is you want to achieve, you have to be prepared to change and do the work and set the time aside, and you have to be coachable, meaning, you have to be open to feedback and input and being held accountable and being asked the questions you may not want to hear.

You're right there's thousands of business coaches... how do you decide which one is right for you? trial and error. Look for a coach who is prepared to give you one or more trial sessions and who has a system for trying out the engagement and then get some recommendations and try out 2 or 3 or 4


That's the only way

Hope that helps

cheers

roland

PS... happy to have a 30 minute discovery conversation with you of course... drop me a line

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Paul Farina

Paul Farina, Owner at Fresh Eye Solutions

I am a business coach and facilitator. It sounds weird, but it took me a couple of years to find a coach as I needed direction, validation, and accountability l... read more

I am a business coach and facilitator. It sounds weird, but it took me a couple of years to find a coach as I needed direction, validation, and accountability like anyone working for themselves. I am also very careful with any business expenses. It is important to find someone that clicks with you and your business so be picky, and get plenty of quotes, referrals, etc.

For me, I am a coaching advocate. PLC CEO's have coaches, Olympic Athletes have coaches, and our children have coaches. Coaching is a critical part of everyone's existence. My coach has helped me achieve more in a few months than what I did in a few years. The advantage of coaching is that you do the learning and the "doing", meaning that results are sustainable. You increase your capacity to grow.

I have consulted before, and in short - it doesn't work for small business. It is expensive (as it takes a lot of the consultant's time), and having someone give you answers does not give you buy-in. Reports and recommendations are made, but rarely is there lasting change.

Find a coach to help you crack the obstacles. It may be from a government body, or an independent - whatever works for you. I hope that is helpful!

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Deborah Vella answered a question

Deborah Vella

Deborah Vella, Owner at Support Legal

The marketing that has worked best for Support Legal, and that of friends' businesses, is word of mouth. It is encouraging to hear success stories from others ... read more

The marketing that has worked best for Support Legal, and that of friends' businesses, is word of mouth. It is encouraging to hear success stories from others where their effort in maintaining positive client and peer business relationships leads to positive recommendations to others. This is the type of marketing that I've found to be most successful in the long term.

Melissa Profeta

Melissa Profeta, Community Manager at SavvySME

Thanks for sharing Deborah!... read more
Thanks for sharing Deborah!
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Deborah Vella answered a question

Are Internal Processes or External Brand Perception in the Driver's Seat?

What do I mean? Simply what is currently a larger driver of your business (for better or worse)

  • What keeps you up at night?
  • Are you more bias to positive or negative feedback (internally and externally)?
  • Are your internal processes causing efficiencies or inefficiencies further down in your business?
  • Is your brand perception positively or negatively impacting you (and are you doing anything about it)?

I'm looking forward to all of the answers. Feel free to tack on additional questions if you feel I missed any that are related.

Deborah Vella

Deborah Vella, Owner at Support Legal

Both internal processes and external brand perception are important in business. As the owner of a law practice providing legal services, the external brand pe... read more

Both internal processes and external brand perception are important in business. As the owner of a law practice providing legal services, the external brand perception for Support Legal and personal reputation of myself as a lawyer are crucial to successful practice.

That being said, my internal processes go along way to maintaining a quality brand perception and good legal services. Therefore I believe that you can't have success in one without success in the other.

Jef Lippiatt

Jef Lippiatt, Owner at Startup Chucktown

Great answer. Thanks for giving examples.... read more
Great answer. Thanks for giving examples.
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Deborah Vella answered a question

After the sale of your business, what drives you these days?

I'm curious what goes through your mind after you've achieved so much. How did you figure out what was next and what you were going to do with yourself?

Deborah Vella

Deborah Vella, Owner at Support Legal

Rather than the sale of my business, I made a lifestyle choice to start a business. Building up a business that I can work around my family was my lifestyle ch... read more

Rather than the sale of my business, I made a lifestyle choice to start a business. Building up a business that I can work around my family was my lifestyle choice.

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Deborah Vella answered a question

Deborah Vella

Deborah Vella, Owner at Support Legal

In the knowledge economy, suppliers are able to adjust their service offerings to enable businesses to maximise their own service offerings. I see the knowledg... read more

In the knowledge economy, suppliers are able to adjust their service offerings to enable businesses to maximise their own service offerings. I see the knowledge suppliers as professionals helping businesses to meet their service goals.

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