Step 1: Answer a few questions

Tell us what you need so we can bring you the right pros.

Step 2: Get estimates

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Step 3: Hire the right pro

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Top services offered by virtual assistant companies

Administration

Administration

Managing emails, diary management, document handling and other secretarial duties. 

FROM $50

Project management

Project management

Scheduling, following up, reporting and general project administration. 

FROM $500

Finance administration

Finance administration

Sending invoices, data entry, budget management and payroll duties. 

FROM $500

Marketing assistance

Marketing assistance

Organising newsletters and emails, scheduling social media posts and executing daily marketing plans. 

FROM $150

Customer support

Customer support

Managing customer calls and emails, providing customer support. 

FROM $60

Analytics and research

Analytics and research

Collating data and stats, generating monthly reports and analytics. 

FROM $340

Average hourly rate for Virtual Assistants in Australia

min rate $35 - $86 max rate







  • Virtual Associate Services
    Virtual Associate Services

    ABN: 49239940227

    Virtual Assistance

    Ryde

    Hi, I'm Stephanie Gobriael, and I am your Virtual Associate. I am the secret weapon that can help your business get ahead! With my 15 years of experience in the Corporate and Retail industries, it has given me a wealth of knowledge and background, for more info please visit my LinkedIn Profile - https://www.linkedin.com/in/stephanie-gobraiel/ I created Virtual Associate Services to provide quality virtual assistance to businesses, whatever their needs. I work with business owners to provide Executive Assistant, Online Business Manager and Client Relationship Management services. I am committed to giving you more time back to work on and in your business by providing effective and reliable support. Book in a free 30 minute consultation today to discuss your business pain points and how I can help you resolve them. Please visit https://virtualassociateservices.com.au/contact

  • Upclose & Virtual
    Upclose & Virtual

    ABN: 43227161618

    Virtual Assistance

    Bexhill

    Upclose & Virtual has been providing online secretarial services throughout Australia since 2005. We give the gift of time to our clients so they can concentrate on their business and leave us to work behind the scenes. We offer the following services: - virtual reception - virtual assistant - transcription - document formatting - CRM management - social media management - email marketing Upclose & Virtual provides a personalised phone answering service which means your virtual receptionist builds a rapport with your customers and with your staff. We provide a free discovery session. There are no additional fees or charges for this service.

  • VA Institute of Australia
    VA Institute of Australia

    ABN: 30635160100

    Virtual Assistance

    Taree

    Established in 2017 by Ingrid Bayer, The VA Institute is your go-to resource for education and training, providing hands-on, practical support for you in this exciting stage of your career / business life. All our programs are focused on setting yourself up for absolute excellence from the outset. We take you beyond the basics and into the realm of what it takes to be ahead of the rest – the top of your game! The VA Institute offers: • Training • Coaching • Mentoring • Retreats • Keynotes • …and customised programs to suit individual requirements

  • Kively Office Assistants Online
    Kively Office Assistants Online

    ABN: 61691004452

    Virtual Assistance

    Byford

    We are a Western Australian based company, where we provide Virtual Administration and Office Support. We take pride in our policies to protect our client's information. Did you know that a Virtual Assistant can help you answer your emails, send and chase up invoices, complete research, manage your projects, and much more? Tasks range from online research, chasing late payments and spreadsheet collation, to email and diary management and much more. Although duties vary depending on what my clients do for a living, if it needs doing I can usually do it!

  • Busy Made Simple
    Busy Made Simple

    ABN: 86 493 514 759

    Virtual Assistance

    Googong

    Life should be busy – but not the type of busy we know it as today. It should be enriched with fun, joy and things that bring us happiness. So why do we get bogged down in the boring and mundane tasks like admin? This is where Busy Made Simple steps in – we LOVE this stuff! We’re your Online Business Manager and Virtual Assistant team ready to streamline, systemise, automate and mange your business to make it as efficient as possible to get you back to being busy on the things you love.

  • Executive Virtual Associate
    Executive Virtual Associate

    ABN: 96 549 032 615

    Virtual Assistance

    Junortoun

    Executive Virtual Associate is a Virtual Assistance business providing admin support to busy business owners and leaders, giving them back some of their valuable time! Launched by Sam Spence in October 2012, it is the first Virtual Assistant Business to be recognised with the Australian Virtual Business Network (AVBN) as a Registered Australian Virtual Business (RAVB). We take care of the tasks you can't do, don't do or shouldn't do, allowing you to concentrate on what you want and need to do.

  • Adminaholics
    Adminaholics

    ABN: 79 149 040 202

    Virtual Assistance

    Pacific Pines

    We help Trainers, Authors and Speakers to build their Authority and maintain focus to achieve their goals by implementing a range of business and marketing solutions.

  • AdminWorthy
    AdminWorthy

    ABN: 86691 269 515

    Virtual Assistance

    Taylors Lakes

    Speaking from experience, we know how hard it is to start or grow your own business while trying to do all the other day to day tasks required. At AdminWorthy, we are here to help you out with the necessary tasks needed to start up or grow your business in an affordable way. From designing your logo or business cards to assistance with phone calls or day to day admin, AdminWorthy are here to help you out.

  • Virtual Elves Outsourcing
    Virtual Elves Outsourcing

    ABN: 50 062 436 124

    Virtual Assistance

    Balgowlah

    Virtual Elves offers a NEW, FRESH perspective on outsourcing. We take away the pressures and stresses of running a business by managing, encouraging and educating you on the benefits of outsourcing. Stripping away the frustrations businesses experience with communication and language barriers, time issues and resource management. Imagine having someone to project manage the gap between YOUR needs and the outsourcing resources available worldwide to help you deliver on your business outcomes!

  • Virtual Associate Services
    Virtual Associate Services

    ABN: 49239940227

    Virtual Assistance

    14.5 km from Sydney

    Hi, I'm Stephanie Gobriael, and I am your Virtual Associate. I am the secret weapon that can help your business get ahead! With my 15 years of experience in the Corporate and Retail industries, it has given me a wealth of knowledge and background, for more info please visit my LinkedIn Profile - https://www.linkedin.com/in/stephanie-gobraiel/ I created Virtual Associate Services to provide quality virtual assistance to businesses, whatever their needs. I work with business owners to provide Executive Assistant, Online Business Manager and Client Relationship Management services. I am committed to giving you more time back to work on and in your business by providing effective and reliable support. Book in a free 30 minute consultation today to discuss your business pain points and how I can help you resolve them. Please visit https://virtualassociateservices.com.au/contact

  • Virtual Elves Outsourcing
    Virtual Elves Outsourcing

    ABN: 50 062 436 124

    Virtual Assistance

    7.4 km from Sydney

    Virtual Elves offers a NEW, FRESH perspective on outsourcing. We take away the pressures and stresses of running a business by managing, encouraging and educating you on the benefits of outsourcing. Stripping away the frustrations businesses experience with communication and language barriers, time issues and resource management. Imagine having someone to project manage the gap between YOUR needs and the outsourcing resources available worldwide to help you deliver on your business outcomes!

  • Flair Admin & Design
    Flair Admin & Design

    ABN: 94369660914

    Virtual Assistance

    39.3 km from Sydney

    We understand the administrative demands of any business – large or small. A ‘Virtual Assistant’ can help you manage your business admin or assist your current staff with overflow from virtually anywhere providing you have phone or internet access. Unlike interchanging ‘office temps’, we are permanent & here for the long run. We get to know your business and the way you like things done. A simple solution? OUTSOURCE IT ~ let our experience, creative flair & business acumen work for you!

  • Inspired Virtual Assistant
    Inspired Virtual Assistant

    ABN: 41357604323

    Virtual Assistance

    36.1 km from Melbourne

    I understand admin may not be everyone’s favorite aspect of business but it most definitely is mine. I thrive on that sense of accomplishment, that satisfaction of a finely tuned process and a good spreadsheet – don’t even get me started! I decided to combine that love of admin with another great pleasure of mine, Web design. I graduated Charles Sturt University with a diploma in IT. And while I do code websites at times I primarily use Word Press now. Weather you need a new website or updating of a current website, lets chat. I have been busily working with some amazing clients the last few years and while I find that immensely satisfying I also have a strong desire to learn. I recently completed my Certificate IV in Accounting and Bookkeeping through Swinburne University.

  • Sarah Ross
    Sarah Ross

    ABN: 29 956 622 711

    Virtual Assistance

    32.5 km from Melbourne

    My name is Sarah Ross and I run a Virtual Assistant business. I have over 10 years experience in the administrative field and I specialise in providing administration and data entry support to businesses, so they’re freed up to focus on their existing clients. One of the biggest advantages of hiring a Virtual Assistant is you can save money by paying per hour rather than a weekly salary, you won't need to pay superannuation, tax, holiday or personal leave. What I do depends on what my clients do for a living, for example, I might do online research for one client, set up newsletters for another, manage the diary of another one or do a combination of things based on what the client needs and when they need it. My clients love that they don’t have to take on an employee and they only pay me the hours or tasks they need me for.

  • AdminWorthy
    AdminWorthy

    ABN: 86691 269 515

    Virtual Assistance

    21.2 km from Melbourne

    Speaking from experience, we know how hard it is to start or grow your own business while trying to do all the other day to day tasks required. At AdminWorthy, we are here to help you out with the necessary tasks needed to start up or grow your business in an affordable way. From designing your logo or business cards to assistance with phone calls or day to day admin, AdminWorthy are here to help you out.

  • VA Directory
    VA Directory

    ABN: 76809078624

    Virtual Assistance

    43.9 km from Melbourne

    VA Directory is a network of Virtual Assistants based in Australia and beyond. We connect clients with VAs for their needs and also provide peer support and training for Virtual Assistants. Operating since 1994, we morphed from a home based secretarial business to that of a fully operating virtual assistant business, providing a wide range of services. The owner, Kathie Thomas, also co-founded the Australian VA Association and the Annual Australian VA Conference with fellow VA, Anita Kilkenny. Kathie has won multiple awards for her business and has been many times published in magazines, newspapers, Readers Digest and online publications.

  • Anne C Clark
    Anne C Clark

    ABN: 11711069897

    Virtual Assistance

    16.6 km from Melbourne

    Anne Clark is a Project Manager, Coach, MailChimp Expert and Evernote Consultant. Working with entrepreneurs who are focused on growing their business and seeking the support to their message to their ideal clients, through things like blog posts, social media content, newsletters and really smart online strategies.

  • Virtually For You
    Virtually For You

    ABN: 33643327526

    Virtual Assistance

    Melbourne

    Welcome to Virtually For You! We offer services to small, medium and large businesses to give them the time to focus on what matters most in their business - servicing their clients and customers! We offer many services that free up your time and allow you to focus on what you do best including but not limited to Virtual Reception & Phone Answering, Bookings and Calendar Management, Recruitment, Sales & Marketing, Data Entry, Administration, Virtual Business Support and so much more. Our professional team looks forward to hearing how we can assist your business.

Virtual Assistants

Are you feeling overwhelmed by the sheer amount of work you’ve got on? 

Or perhaps you’re struggling to stay on top of daily admin tasks, but can’t afford to take on an extra staff member?

Enter the virtual assistant.

Hiring a virtual assistant is a great option for your business when you need to scale up without spending a fortune.

What is a virtual assistant (VA)?

A virtual assistant (VA) is someone who works from a remote office location and provides various assistance by communicating online via Skype, Zoom, email or phone. 

Hiring a virtual assistant is just like hiring a regular employee, except there is much more flexibility in terms of working hours and arrangements.

You can hire a virtual assistant for practically any project or task in areas such as finance, admin, social media, SEO and bookkeeping to name a few.

Why should I hire a virtual assistant?

A virtual assistant takes the pressure off you as a business owner to manage absolutely everything, freeing up your time and resources to do the things you actually want and need to do in order to grow your business.

Here are some other benefits of hiring a virtual assistant.

  • Focus on the bigger picture: When you outsource work to a virtual assistant, you can focus on the bigger picture and skyrocket your productivity. You can focus less on the
    laborious admin tasks and do more of what you love.
  • Save money: Hiring a virtual assistant can also save you money. It makes a lot more sense to outsource a social media task for $25 per hour if it means you can work on a $100 per hour task like reviewing your marketing plans. 
  • Start building your team and keep expenses down: Depending on the type of business you own, hiring a VA enables you to start building a team without the need for a physical office. 
  • Delegating tasks prevents burnout: Many business owners are guilty of trying to do everything themselves which can lead to stress, fatigue and feeling overwhelmed and unhappy. Delegating tasks to a VA will actually increase your productivity and prevent you from burning out. Hire a virtual assistant for your small business.

When should I hire a virtual assistant?

Regardless of the type of business you run or how long you’ve been operating, it’s almost a given that you can benefit from a virtual assistant at some point along your business journey.

The going can get tough sometimes, and if any of the following things have cropped up in your mind it could be the time to hire a VA.

  • You often find yourself thinking, “If only I had the time, I would be able to…”
  • You don’t need another employee, you just need an extra pair of hands to do ad hoc tasks a few times a week or a couple of hours each day.
  • You’ve looked at various virtual assistant software options to streamline your processes, but you’d much rather have a trusted human take care of it.
  • You’ve discovered that there are certain tasks you’re just not amazing at, and would much rather hand them over to someone else so that area doesn’t suffer.
  • You have many great ideas but managing routine tasks just doesn’t allow you the capacity to pursue them.

What does a virtual assistant do?

The short answer to this question is that you can hire a virtual assistant to do pretty much anything.

The real question should be, “What do you need your virtual assistant to do?” or better still, “What can’t a virtual assistant do?”

Here is a snapshot of some of the tasks and services you can outsource to a virtual assistant:

  • Managing emails
  • Answering incoming calls and making outbound calls
  • Scheduling meetings and appointments
  • Diary and calendar management 
  • Data entry
  • Bookkeeping and accounting
  • Managing follow up calls and emails to leads
  • Social media management and content creation
  • Word processing and document/report preparation
  • Website coordination
  • Blog writing
  • Customer service and support 
  • Travel and event organisation and management

… plus a whole lot more!

What are the different types of virtual assistants?

From basic admin that you’re just far too busy for, to more complicated tasks that you need professional assistance with, there’s a virtual assistant out there to do the job.

We can split virtual assistants into two types: general VAs and specialised VAs.

What is a general VA?

A general virtual assistant is the most common type of VA. A general VA helps you take care of daily tasks and processes that are essential to keep the cogs of your business turning, e.g. email management, customer follow ups and data entry.

What is a specialised VA?

A specialised VA has a particular skill set and can help you with specific tasks or projects. Here are just some of the various types of specialised virtual assistants:

  • Virtual legal assistant
  • Virtual legal assistant
  • Virtual secretary 
  • Virtual customer service assistant
  • Virtual SEO assistant
  • Virtual digital marketing assistant
  • Virtual personal assistant (PA)
  • Virtual administration assistant
  • Virtual executive assistant
  • Virtual social media assistant

How much does a virtual assistant cost?

Virtual assistants usually charge on an hourly basis or a project or task basis. Some VAs may also charge a flat rate for a certain number of hours.

To give you a ballpark figure, the average cost to hire a virtual assistant in Australia ranges from $30 - $50 per hour for administrative work. 

How much do overseas virtual assistants cost?

Overseas virtual assistants tend to be significantly cheaper than Australian virtual assistants - sometimes even as little as $5 per hour. However, there are many disadvantages of hiring as offshore VA:

  • Time difference: If your task is time-sensitive, then it's best to hire an Australian-based virtual assistant instead.
  • Language barrier: Overseas virtual assistants may not be as proficient in English as an Australian assistant, which makes collaboration harder.
  • Local knowledge: Foreign virtual assistants may not have the local know-how or understand trends, cultural sensitivities and the local lingo.
  • Quality of work: A cheaper foreign virtual assistant may lack the experience and education needed to handle your business tasks.

 How do I pay a virtual assistant?

If you go hire a VA through an agency, they will usually take care of the payment process.

If you hire a VA independently, here are some tips to ensure paying your VA is smooth sailing:

  • Pay after the job is complete and only ever pay a partial payment in advance.
  • Request an invoice and ensure there is sufficient information.
  • Use recognised payment methods, e.g bank transfers, Transferwise or PayPal.

How does hiring a virtual assist work?

Hiring a VA is a little different from hiring in-house staff for obvious reasons. You will communicate virtually or via phone and will need to establish mutually beneficial working practices.

Hiring a good VA is half the battle, but as a business owner, you have a responsibility to create a professional and productive relationship with your staff and maintain good communication with all in-house and remote staff.

Here are some top tips to manage your VA:

  • Offer a working trial and provide training
    It’s better to have a trial period before hiring a VA for the long term. Train them during this period before handing over all tasks.
  • Document all procedures
    Ensure you have a comprehensive set of documents outlining all the details, standard operating procedures and rules. This will really help your VA to get up to speed with how you work.
  • Set clear expectations
    Clarify your goals and what you expect from your VA. This includes KPIs, reporting and communication. Defining these items clearly will help avoid any confusion and disappointment.
  • Check-in regularly
    Always check in with your VA, get their feedback and discuss things with an open mind. You should offer support and guidance in the early days to establish a good working relationship.
  • Think long term
    Always work towards building a long-term relationship with your virtual assistant. Hiring and firing frequently means you will waste money and lose productivity, which will impact your business.
  • Establish good communication
    Communicating with your VA using apps like Zoom and Skype will help you build rapport and communicate effectively with your VA.

How do I find a good virtual assistant?

There is no qualification to be a virtual assistant. They are usually experienced in performing the required tasks from previous employment or have graduated in the specific area.

Consider these factors when finding and hiring a virtual assistant:

  • Experience 
  • Education background
  • Previous clients and industries
  • Location and time zone, if relevant 
  • References, if available
  • English proficiency
  • Cost
  • Positive personality
  • Proactive and responsive

Where can I find a virtual assistant?

You’ve got several options when it comes to finding a virtual assistant for your business:

  1. Reach out to your professional networks like LinkedIn
  2. Approach virtual assistant companies and agencies 
  3. Freelance marketplaces 
  4. Find a VA right here on SavvySME - simply tell us what you’re looking for and we’ll introduce you to the top VAs

Ready to hire a virtual assistant? Simply answer a few questions and we’ll help you find the best virtual assistants for your business.