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Step 2: Get estimates

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Average hourly rate for Virtual Assistants in Australia

min rate $35 - $86 max rate







  • Virtual Associate Services
    Virtual Associate Services

    ABN: 49239940227

    Administrative Assistance

    Ryde

    Hi, I'm Stephanie Gobriael, and I am your Virtual Associate. I am the secret weapon that can help your business get ahead! With my 15 years of experience in the Corporate and Retail industries, it has given me a wealth of knowledge and background, for more info please visit my LinkedIn Profile - https://www.linkedin.com/in/stephanie-gobraiel/ I created Virtual Associate Services to provide quality virtual assistance to businesses, whatever their needs. I work with business owners to provide Executive Assistant, Online Business Manager and Client Relationship Management services. I am committed to giving you more time back to work on and in your business by providing effective and reliable support. Book in a free 30 minute consultation today to discuss your business pain points and how I can help you resolve them. Please visit https://virtualassociateservices.com.au/contact

  • PostNet Sydney CBD North
    PostNet Sydney CBD North

    ABN: 98167240959

    Administrative Assistance

    North Sydney

    PostNet North Sydney helps small business owners find and keep customers by providing small business marketing solutions. We also partner with all major shipping providers — StarTrack,TNT, DHL and Fedex — and offer mailbox rentals to make it easier for you to serve customers and receive packages for your business. Our comprehensive solutions make us the back office for Australia’s entrepreneurs.

  • Shoebooks
    Shoebooks

    ABN: 36097438910

    Administrative Assistance

    Cremorne

    Shoebooks takes your stress away with tailored bookkeeping, payroll and accounting software solutions. SME's can take advantage of: · outsourced accounts payable functions · our experience payroll team who can work with complex awards and large pay runs · End of month bookkeeping requirements including BAS · Full bookkeeping services . Driven by Shoebooks comprehensive yet flexible online accounting software, featuring divisional reporting, integrated payroll, timesheets, and lots more..

  • Call Service (AUST) Pty Ltd
    Call Service (AUST) Pty Ltd

    ABN: 29615139896

    Administrative Assistance

    Brunswick East

    Call Service is a Melbourne-based phone answering company designed to assist businesses of all sizes in managing their incoming calls and looking out for workers in emergency situations. If you are too busy to field enquiries or you can't afford full-time reception staff, hiring a company like Call Service is the smart and cost-effective option. Not only do we answer calls professionally, but we make ourselves knowledgeable about your products and services so that your customer believes they are talking to a receptionist in your office. We answer calls in a professional manner, but we make ourselves knowledgeable about your products and services.

  • MARQUET Consulting
    MARQUET Consulting

    ABN: 32181682882

    Administrative Assistance

    Berwick

    MARQUET Consulting empowers solo and small business owners to grow and develop their business by providing business support, communications, project and event services. Services are tailored to suit the requirements and needs of solo and small business owners who need to regain focus, get more organised, find a better balance, and spend more time with clients or on the business. Utilising technology and online tools, delegating to us is easy. Our knowledge and expertise, saves time and money.

  • The Business Plan Company
    The Business Plan Company

    ABN: 25084358154

    Administrative Assistance

    South Melbourne

    The Business Plan Company creates affordable, fast, insightful and tailored business plans. We have an Australia-wide network of writers with extensive hands-on business experience ready to take on your project. The Business Plan Company are specialist business planners and offer a full service at a fair (small business) price; we don't offer 'cut and paste' business plans. You will communicate with our planners throughout the process. Contact us for a no-obligation discussion and quotation.

  • Executive Virtual Associate
    Executive Virtual Associate

    ABN: 96549032615

    Administrative Assistance

    Junortoun

    Executive Virtual Associate is a Virtual Assistance business providing admin support to busy business owners and leaders, giving them back some of their valuable time! Launched by Sam Spence in October 2012, it is the first Virtual Assistant Business to be recognised with the Australian Virtual Business Network (AVBN) as a Registered Australian Virtual Business (RAVB). We take care of the tasks you can't do, don't do or shouldn't do, allowing you to concentrate on what you want and need to do.

  • AdminWorthy
    AdminWorthy

    ABN: 86691269515

    Administrative Assistance

    Taylors Lakes

    Speaking from experience, we know how hard it is to start or grow your own business while trying to do all the other day to day tasks required. At AdminWorthy, we are here to help you out with the necessary tasks needed to start up or grow your business in an affordable way. From designing your logo or business cards to assistance with phone calls or day to day admin, AdminWorthy are here to help you out.

  • Virtual Elves Outsourcing
    Virtual Elves Outsourcing

    ABN: 50062436124

    Administrative Assistance

    Balgowlah

    Virtual Elves offers a NEW, FRESH perspective on outsourcing. We take away the pressures and stresses of running a business by managing, encouraging and educating you on the benefits of outsourcing. Stripping away the frustrations businesses experience with communication and language barriers, time issues and resource management. Imagine having someone to project manage the gap between YOUR needs and the outsourcing resources available worldwide to help you deliver on your business outcomes!

  • Beyond Translation
    Beyond Translation

    ABN: 17600567057

    Administrative Assistance

    Melbourne

    Beyond Translation is Australia leading translation agency specialising in professional language services to government agencies, local companies and international clients across multiple sectors including Real Estate, Energy and Mining, Finance, Medical, Legal, Advertising & Marketing, Market Research, Retail & e-Commerce, Non-profit Organisation and Tourism & Travel. We specialise in a range of language services in over 166 languages, including • Translation and proofreading • Audio and Video Transcription • Multilingual Desktop Publishing • Interpreting • Localization and Copywriting • Professional Voice Overs • Multilingual Copy writing • Multilingual Web Design

  • Snap Rocklea
    Snap Rocklea

    ABN: 89054809620

    Administrative Assistance

    Rocklea

    Snap Rocklea, leader in business solutions, digital & offset printing, graphic design, websites & online marketing, a full range of products to support your marketing campaign.

  • The Migration Translators
    The Migration Translators

    ABN: 85129052571

    Administrative Assistance

    Sydney

    Our translations bear the certification of the National Accreditation Authority for Translators and Interpreters Ltd. (NAATI), thus fulfilling the requirements of the immigration department, courts of law and most other authorities. No matter where you are located, your translation is in good hands with us. Just give us a call or send us an e-mail, and we will work out the best way to get your translation done as quickly as possible.

Virtual Assistants

Are you feeling overwhelmed by the sheer amount of work you’ve got on? 

Or perhaps you’re struggling to stay on top of daily admin tasks, but can’t afford to take on an extra staff member?

Enter the virtual assistant.

Hiring a virtual assistant is a great option for your business when you need to scale up without spending a fortune.

What is a virtual assistant (VA)?

A virtual assistant (VA) is someone who works from a remote office location and provides various assistance by communicating online via Skype, Zoom, email or phone. 

Hiring a virtual assistant is just like hiring a regular employee, except there is much more flexibility in terms of working hours and arrangements.

You can hire a virtual assistant for practically any project or task in areas such as finance, admin, social media, SEO and bookkeeping to name a few.

Hire a virtual assistant for your small business.

When should I hire a virtual assistant?

Regardless of the type of business you run or how long you’ve been operating, it’s almost a given that you can benefit from a virtual assistant at some point along your business journey.

The going can get tough sometimes, and if any of the following things have cropped up in your mind it could be the time to hire a VA.

  • You often find yourself thinking, “If only I had the time, I would be able to…”
  • You don’t need another employee, you just need an extra pair of hands to do ad hoc tasks a few times a week or a couple of hours each day.
  • You’ve looked at various virtual assistant software options to streamline your processes, but you’d much rather have a trusted human take care of it.
  • You’ve discovered that there are certain tasks you’re just not amazing at, and would much rather hand them over to someone else so that area doesn’t suffer.
  • You have many great ideas but managing routine tasks just doesn’t allow you the capacity to pursue them.

What does a virtual assistant do?

The short answer to this question is that you can hire a virtual assistant to do pretty much anything.

The real question should be, “What do you need your virtual assistant to do?” or better still, “What can’t a virtual assistant do?”

Here is a snapshot of some of the tasks and services you can outsource to a virtual assistant:

  • Managing emails
  • Answering incoming calls and making outbound calls
  • Scheduling meetings and appointments
  • Diary and calendar management 
  • Data entry
  • Bookkeeping and accounting
  • Managing follow up calls and emails to leads
  • Social media management and content creation
  • Word processing and document/report preparation
  • Website coordination
  • Blog writing
  • Customer service and support 
  • Travel and event organisation and management

… plus a whole lot more!

What are the different types of virtual assistants?

From basic admin that you’re just far too busy for, to more complicated tasks that you need professional assistance with, there’s a virtual assistant out there to do the job.

We can split virtual assistants into two types: general VAs and specialised VAs.

What is a general VA?

A general virtual assistant is the most common type of VA. A general VA helps you take care of daily tasks and processes that are essential to keep the cogs of your business turning, e.g. email management, customer follow ups and data entry.

What is a specialised VA?

A specialised VA has a particular skill set and can help you with specific tasks or projects. Here are just some of the various types of specialised virtual assistants:

  • Virtual legal assistant
  • Virtual legal assistant
  • Virtual secretary 
  • Virtual customer service assistant
  • Virtual SEO assistant
  • Virtual digital marketing assistant
  • Virtual personal assistant (PA)
  • Virtual administration assistant
  • Virtual executive assistant
  • Virtual social media assistant

How much does a virtual assistant cost?

Virtual assistants usually charge on an hourly basis or a project or task basis. Some VAs may also charge a flat rate for a certain number of hours.

To give you a ballpark figure, the average cost to hire a virtual assistant in Australia ranges from $30 - $50 per hour for administrative work. 

How much do overseas virtual assistants cost?

Overseas virtual assistants tend to be significantly cheaper than Australian virtual assistants - sometimes even as little as $5 per hour. However, there are many disadvantages of hiring as offshore VA:

  • Time difference: If your task is time-sensitive, then it's best to hire an Australian-based virtual assistant instead.
  • Language barrier: Overseas virtual assistants may not be as proficient in English as an Australian assistant, which makes collaboration harder.
  • Local knowledge: Foreign virtual assistants may not have the local know-how or understand trends, cultural sensitivities and the local lingo.
  • Quality of work: A cheaper foreign virtual assistant may lack the experience and education needed to handle your business tasks.

How do I pay a virtual assistant?

If you go hire a VA through an agency, they will usually take care of the payment process.

If you hire a VA independently, here are some tips to ensure paying your VA is smooth sailing:

  • Pay after the job is complete and only ever pay a partial payment in advance.
  • Request an invoice and ensure there is sufficient information.
  • Use recognised payment methods, e.g bank transfers, Transferwise or PayPal.

How does hiring a virtual assist work?

Hiring a VA is a little different from hiring in-house staff for obvious reasons. You will communicate virtually or via phone and will need to establish mutually beneficial working practices.

Hiring a good VA is half the battle, but as a business owner, you have a responsibility to create a professional and productive relationship with your staff and maintain good communication with all in-house and remote staff.

Here are some top tips to manage your VA:

  • Offer a working trial and provide training: It’s better to have a trial period before hiring a VA for the long term. Train them during this period before handing over all tasks.
  • Document all procedures: Ensure you have a comprehensive set of documents outlining all the details, standard operating procedures and rules. This will really help your VA to get up to speed with how you work.
  • Set clear expectations: Clarify your goals and what you expect from your VA. This includes KPIs, reporting and communication. Defining these items clearly will help avoid any confusion and disappointment.
  • Check-in regularly: Always check in with your VA, get their feedback and discuss things with an open mind. You should offer support and guidance in the early days to establish a good working relationship.
  • Think long term: Always work towards building a long-term relationship with your virtual assistant. Hiring and firing frequently means you will waste money and lose productivity, which will impact your business.
  • Establish good communication: Communicating with your VA using apps like Zoom and Skype will help you build rapport and communicate effectively with your VA.

What skills does a good virtual assistant need?

Important skills to look out for in a good virtual assistant include:

  • Communication skills - you will be communicating with your VA remotely so great communication skills are essential.
  • Time management skills - your VA will be working unsupervised so it’s vital that they can manage their time and meet deadlines.
  • Organisational skills - ensure your VA has good organisational skills and has clear and organised working processes.

Computer savvy - if your VA needs to use programs and software to complete tasks ensure they are computer savvy and can use your apps.

Where can I find a virtual assistant?

You’ve got several options when it comes to finding a virtual assistant for your business:

  1. Reach out to your professional networks like LinkedIn
  2. Approach virtual assistant companies and agencies 
  3. Freelance marketplaces 
  4. Find a VA right here on SavvySME - simply tell us what you’re looking for and we’ll introduce you to the top VAs

Ready to hire a virtual assistant? Simply answer a few questions and we’ll help you find the best virtual assistants for your business.