Step 1: Answer a few questions

Tell us what you need so we can bring you the right pros.

Step 2: Get estimates

Receive up to five proposals from pros who meet your needs.

Step 3: Hire the right pro

Compare quotes, message pros, and hire when ready.

Top services offered by virtual assistant companies

Administration

Administration

Managing emails, diary management, document handling and other secretarial duties. 

FROM $50

Project management

Project management

Scheduling, following up, reporting and general project administration. 

FROM $500

Finance administration

Finance administration

Sending invoices, data entry, budget management and payroll duties. 

FROM $500

Marketing assistance

Marketing assistance

Organising newsletters and emails, scheduling social media posts and executing daily marketing plans. 

FROM $150

Customer support

Customer support

Managing customer calls and emails, providing customer support. 

FROM $60

Analytics and research

Analytics and research

Collating data and stats, generating monthly reports and analytics. 

FROM $340

Average hourly rate for Virtual Assistants in Australia

min rate $35 - $86 max rate







  • Virtual Associate Services
    Virtual Associate Services

    ABN: 49239940227

    Virtual Assistance

    Ryde

    Hi, I'm Stephanie Gobriael, and I am your Virtual Associate. I am the secret weapon that can help your business get ahead! With my 15 years of experience in the Corporate and Retail industries, it has given me a wealth of knowledge and background, for more info please visit my LinkedIn Profile - https://www.linkedin.com/in/stephanie-gobraiel/ I created Virtual Associate Services to provide quality virtual assistance to businesses, whatever their needs. I work with business owners to provide Executive Assistant, Online Business Manager and Client Relationship Management services. I am committed to giving you more time back to work on and in your business by providing effective and reliable support. Book in a free 30 minute consultation today to discuss your business pain points and how I can help you resolve them. Please visit https://virtualassociateservices.com.au/contact

  • Virtual Elves Outsourcing
    Virtual Elves Outsourcing

    ABN: 50 062 436 124

    Virtual Assistance

    Balgowlah

    Virtual Elves offers a NEW, FRESH perspective on outsourcing. We take away the pressures and stresses of running a business by managing, encouraging and educating you on the benefits of outsourcing. Stripping away the frustrations businesses experience with communication and language barriers, time issues and resource management. Imagine having someone to project manage the gap between YOUR needs and the outsourcing resources available worldwide to help you deliver on your business outcomes!

  • Anne C Clark
    Anne C Clark

    ABN: 11711069897

    Virtual Assistance

    Mount Waverley

    Anne Clark is a Project Manager, Coach, MailChimp Expert and Evernote Consultant. Working with entrepreneurs who are focused on growing their business and seeking the support to their message to their ideal clients, through things like blog posts, social media content, newsletters and really smart online strategies.

  • Adminaholics
    Adminaholics

    ABN: 79 149 040 202

    Virtual Assistance

    Pacific Pines

    We help Trainers, Authors and Speakers to build their Authority and maintain focus to achieve their goals by implementing a range of business and marketing solutions.

  • VA Directory
    VA Directory

    ABN: 76809078624

    Virtual Assistance

    Emerald

    VA Directory is a network of Virtual Assistants based in Australia and beyond. We connect clients with VAs for their needs and also provide peer support and training for Virtual Assistants. Operating since 1994, we morphed from a home based secretarial business to that of a fully operating virtual assistant business, providing a wide range of services. The owner, Kathie Thomas, also co-founded the Australian VA Association and the Annual Australian VA Conference with fellow VA, Anita Kilkenny. Kathie has won multiple awards for her business and has been many times published in magazines, newspapers, Readers Digest and online publications.

  • Flair Admin & Design
    Flair Admin & Design

    ABN: 94369660914

    Virtual Assistance

    Umina Beach

    We understand the administrative demands of any business – large or small. A ‘Virtual Assistant’ can help you manage your business admin or assist your current staff with overflow from virtually anywhere providing you have phone or internet access. Unlike interchanging ‘office temps’, we are permanent & here for the long run. We get to know your business and the way you like things done. A simple solution? OUTSOURCE IT ~ let our experience, creative flair & business acumen work for you!

  • Virtually For You
    Virtually For You

    ABN: 33643327526

    Virtual Assistance

    Melbourne

    Welcome to Virtually For You! We offer services to small, medium and large businesses to give them the time to focus on what matters most in their business - servicing their clients and customers! We offer many services that free up your time and allow you to focus on what you do best including but not limited to Virtual Reception & Phone Answering, Bookings and Calendar Management, Recruitment, Sales & Marketing, Data Entry, Administration, Virtual Business Support and so much more. Our professional team looks forward to hearing how we can assist your business.

  • Mint Virtual Assistance
    Mint Virtual Assistance

    ABN: 23482128166

    Virtual Assistance

    Elimbah

    A technology savvy Virtual Business Manager assisting business owners and executives throughout Australia to maximise their productivity. Mint VA provides a range of services to manage all your business administration needs, helping to; complete your to-do list, organise your days efficiently, develop and update documents, monitor inboxes, book travel, data entry, project coordination, manage website content and much more! Basically, if you have administrative tasks that you need help with, Mint VA is your go-to personal assistant. Kicking off Mint Virtual Assistance in 2019 with a bid to deliver skills to business owners in need of a professional business manager, administration manager or just a right-hand person to bounce ideas off, Jodi understands the importance of working transparently with all stakeholders. With 10 years’ experience, Mint Virtual Assistance is here to support you and your business!

  • Ms Virtual Assistant
    Ms Virtual Assistant

    ABN: 84712275975

    Virtual Assistance

    Cronulla

    Ms Virtual Assistant is an Australian based virtual assistant company. We focus on making sure your routine, but highly-important, administration tasks are completed efficiently, focusing on the administration side of your business and allowing you to spend more time with your clients. Our team of virtual assistants ensures that the quality of work we provide is of the highest standard, and because we are passionate about the services we offer, you will always receive professional service with high attention to detail. We offer virtual assistant services such as - Diary management - Email management - General administration - Marketing administration - Event administration - Design administration

  • Virtual Associate Services
    Virtual Associate Services

    ABN: 49239940227

    Virtual Assistance

    14.5 km from Sydney

    Hi, I'm Stephanie Gobriael, and I am your Virtual Associate. I am the secret weapon that can help your business get ahead! With my 15 years of experience in the Corporate and Retail industries, it has given me a wealth of knowledge and background, for more info please visit my LinkedIn Profile - https://www.linkedin.com/in/stephanie-gobraiel/ I created Virtual Associate Services to provide quality virtual assistance to businesses, whatever their needs. I work with business owners to provide Executive Assistant, Online Business Manager and Client Relationship Management services. I am committed to giving you more time back to work on and in your business by providing effective and reliable support. Book in a free 30 minute consultation today to discuss your business pain points and how I can help you resolve them. Please visit https://virtualassociateservices.com.au/contact

  • Ms Virtual Assistant
    Ms Virtual Assistant

    ABN: 84712275975

    Virtual Assistance

    28.2 km from Sydney

    Ms Virtual Assistant is an Australian based virtual assistant company. We focus on making sure your routine, but highly-important, administration tasks are completed efficiently, focusing on the administration side of your business and allowing you to spend more time with your clients. Our team of virtual assistants ensures that the quality of work we provide is of the highest standard, and because we are passionate about the services we offer, you will always receive professional service with high attention to detail. We offer virtual assistant services such as - Diary management - Email management - General administration - Marketing administration - Event administration - Design administration

  • Virtual Elves Outsourcing
    Virtual Elves Outsourcing

    ABN: 50 062 436 124

    Virtual Assistance

    7.4 km from Sydney

    Virtual Elves offers a NEW, FRESH perspective on outsourcing. We take away the pressures and stresses of running a business by managing, encouraging and educating you on the benefits of outsourcing. Stripping away the frustrations businesses experience with communication and language barriers, time issues and resource management. Imagine having someone to project manage the gap between YOUR needs and the outsourcing resources available worldwide to help you deliver on your business outcomes!

  • VA Directory
    VA Directory

    ABN: 76809078624

    Virtual Assistance

    43.9 km from Melbourne

    VA Directory is a network of Virtual Assistants based in Australia and beyond. We connect clients with VAs for their needs and also provide peer support and training for Virtual Assistants. Operating since 1994, we morphed from a home based secretarial business to that of a fully operating virtual assistant business, providing a wide range of services. The owner, Kathie Thomas, also co-founded the Australian VA Association and the Annual Australian VA Conference with fellow VA, Anita Kilkenny. Kathie has won multiple awards for her business and has been many times published in magazines, newspapers, Readers Digest and online publications.

  • Sarah Ross
    Sarah Ross

    ABN: 29 956 622 711

    Virtual Assistance

    32.5 km from Melbourne

    My name is Sarah Ross and I run a Virtual Assistant business. I have over 10 years experience in the administrative field and I specialise in providing administration and data entry support to businesses, so they’re freed up to focus on their existing clients. One of the biggest advantages of hiring a Virtual Assistant is you can save money by paying per hour rather than a weekly salary, you won't need to pay superannuation, tax, holiday or personal leave. What I do depends on what my clients do for a living, for example, I might do online research for one client, set up newsletters for another, manage the diary of another one or do a combination of things based on what the client needs and when they need it. My clients love that they don’t have to take on an employee and they only pay me the hours or tasks they need me for.

  • AdminWorthy
    AdminWorthy

    ABN: 86691 269 515

    Virtual Assistance

    21.2 km from Melbourne

    Speaking from experience, we know how hard it is to start or grow your own business while trying to do all the other day to day tasks required. At AdminWorthy, we are here to help you out with the necessary tasks needed to start up or grow your business in an affordable way. From designing your logo or business cards to assistance with phone calls or day to day admin, AdminWorthy are here to help you out.

  • Inspired Virtual Assistant
    Inspired Virtual Assistant

    ABN: 41357604323

    Virtual Assistance

    36.1 km from Melbourne

    I understand admin may not be everyone’s favorite aspect of business but it most definitely is mine. I thrive on that sense of accomplishment, that satisfaction of a finely tuned process and a good spreadsheet – don’t even get me started! I decided to combine that love of admin with another great pleasure of mine, Web design. I graduated Charles Sturt University with a diploma in IT. And while I do code websites at times I primarily use Word Press now. Weather you need a new website or updating of a current website, lets chat. I have been busily working with some amazing clients the last few years and while I find that immensely satisfying I also have a strong desire to learn. I recently completed my Certificate IV in Accounting and Bookkeeping through Swinburne University.

  • Anne C Clark
    Anne C Clark

    ABN: 11711069897

    Virtual Assistance

    16.6 km from Melbourne

    Anne Clark is a Project Manager, Coach, MailChimp Expert and Evernote Consultant. Working with entrepreneurs who are focused on growing their business and seeking the support to their message to their ideal clients, through things like blog posts, social media content, newsletters and really smart online strategies.

  • Virtually For You
    Virtually For You

    ABN: 33643327526

    Virtual Assistance

    Melbourne

    Welcome to Virtually For You! We offer services to small, medium and large businesses to give them the time to focus on what matters most in their business - servicing their clients and customers! We offer many services that free up your time and allow you to focus on what you do best including but not limited to Virtual Reception & Phone Answering, Bookings and Calendar Management, Recruitment, Sales & Marketing, Data Entry, Administration, Virtual Business Support and so much more. Our professional team looks forward to hearing how we can assist your business.

Virtual Assistants

Are you feeling overwhelmed by the sheer amount of work you’ve got on? 

Or perhaps you’re struggling to stay on top of daily admin tasks, but can’t afford to take on an extra staff member?

Enter the virtual assistant.

Hiring a virtual assistant is a great option for your business when you need to scale up without spending a fortune.

What is a virtual assistant (VA)?

A virtual assistant (VA) is someone who works from a remote office location and provides various assistance by communicating online via Skype, Zoom, email or phone. 

Hiring a virtual assistant is just like hiring a regular employee, except there is much more flexibility in terms of working hours and arrangements.

You can hire a virtual assistant for practically any project or task in areas such as finance, admin, social media, SEO and bookkeeping to name a few.

Hire a virtual assistant for your small business.

When should I hire a virtual assistant?

Regardless of the type of business you run or how long you’ve been operating, it’s almost a given that you can benefit from a virtual assistant at some point along your business journey.

The going can get tough sometimes, and if any of the following things have cropped up in your mind it could be the time to hire a VA.

  • You often find yourself thinking, “If only I had the time, I would be able to…”
  • You don’t need another employee, you just need an extra pair of hands to do ad hoc tasks a few times a week or a couple of hours each day.
  • You’ve looked at various virtual assistant software options to streamline your processes, but you’d much rather have a trusted human take care of it.
  • You’ve discovered that there are certain tasks you’re just not amazing at, and would much rather hand them over to someone else so that area doesn’t suffer.
  • You have many great ideas but managing routine tasks just doesn’t allow you the capacity to pursue them.

What does a virtual assistant do?

The short answer to this question is that you can hire a virtual assistant to do pretty much anything.

The real question should be, “What do you need your virtual assistant to do?” or better still, “What can’t a virtual assistant do?”

Here is a snapshot of some of the tasks and services you can outsource to a virtual assistant:

  • Managing emails
  • Answering incoming calls and making outbound calls
  • Scheduling meetings and appointments
  • Diary and calendar management 
  • Data entry
  • Bookkeeping and accounting
  • Managing follow up calls and emails to leads
  • Social media management and content creation
  • Word processing and document/report preparation
  • Website coordination
  • Blog writing
  • Customer service and support 
  • Travel and event organisation and management

… plus a whole lot more!

What are the different types of virtual assistants?

From basic admin that you’re just far too busy for, to more complicated tasks that you need professional assistance with, there’s a virtual assistant out there to do the job.

We can split virtual assistants into two types: general VAs and specialised VAs.

What is a general VA?

A general virtual assistant is the most common type of VA. A general VA helps you take care of daily tasks and processes that are essential to keep the cogs of your business turning, e.g. email management, customer follow ups and data entry.

What is a specialised VA?

A specialised VA has a particular skill set and can help you with specific tasks or projects. Here are just some of the various types of specialised virtual assistants:

  • Virtual legal assistant
  • Virtual legal assistant
  • Virtual secretary 
  • Virtual customer service assistant
  • Virtual SEO assistant
  • Virtual digital marketing assistant
  • Virtual personal assistant (PA)
  • Virtual administration assistant
  • Virtual executive assistant
  • Virtual social media assistant

How much does a virtual assistant cost?

Virtual assistants usually charge on an hourly basis or a project or task basis. Some VAs may also charge a flat rate for a certain number of hours.

To give you a ballpark figure, the average cost to hire a virtual assistant in Australia ranges from $30 - $50 per hour for administrative work. 

How much do overseas virtual assistants cost?

Overseas virtual assistants tend to be significantly cheaper than Australian virtual assistants - sometimes even as little as $5 per hour. However, there are many disadvantages of hiring as offshore VA:

  • Time difference: If your task is time-sensitive, then it's best to hire an Australian-based virtual assistant instead.
  • Language barrier: Overseas virtual assistants may not be as proficient in English as an Australian assistant, which makes collaboration harder.
  • Local knowledge: Foreign virtual assistants may not have the local know-how or understand trends, cultural sensitivities and the local lingo.
  • Quality of work: A cheaper foreign virtual assistant may lack the experience and education needed to handle your business tasks.

How do I pay a virtual assistant?

If you go hire a VA through an agency, they will usually take care of the payment process.

If you hire a VA independently, here are some tips to ensure paying your VA is smooth sailing:

  • Pay after the job is complete and only ever pay a partial payment in advance.
  • Request an invoice and ensure there is sufficient information.
  • Use recognised payment methods, e.g bank transfers, Transferwise or PayPal.

How does hiring a virtual assist work?

Hiring a VA is a little different from hiring in-house staff for obvious reasons. You will communicate virtually or via phone and will need to establish mutually beneficial working practices.

Hiring a good VA is half the battle, but as a business owner, you have a responsibility to create a professional and productive relationship with your staff and maintain good communication with all in-house and remote staff.

Here are some top tips to manage your VA:

  • Offer a working trial and provide training: It’s better to have a trial period before hiring a VA for the long term. Train them during this period before handing over all tasks.
  • Document all procedures: Ensure you have a comprehensive set of documents outlining all the details, standard operating procedures and rules. This will really help your VA to get up to speed with how you work.
  • Set clear expectations: Clarify your goals and what you expect from your VA. This includes KPIs, reporting and communication. Defining these items clearly will help avoid any confusion and disappointment.
  • Check-in regularly: Always check in with your VA, get their feedback and discuss things with an open mind. You should offer support and guidance in the early days to establish a good working relationship.
  • Think long term: Always work towards building a long-term relationship with your virtual assistant. Hiring and firing frequently means you will waste money and lose productivity, which will impact your business.
  • Establish good communication: Communicating with your VA using apps like Zoom and Skype will help you build rapport and communicate effectively with your VA.

What skills does a good virtual assistant need?

Important skills to look out for in a good virtual assistant include:

  • Communication skills - you will be communicating with your VA remotely so great communication skills are essential.
  • Time management skills - your VA will be working unsupervised so it’s vital that they can manage their time and meet deadlines.
  • Organisational skills - ensure your VA has good organisational skills and has clear and organised working processes.

Computer savvy - if your VA needs to use programs and software to complete tasks ensure they are computer savvy and can use your apps.

Where can I find a virtual assistant?

You’ve got several options when it comes to finding a virtual assistant for your business:

  1. Reach out to your professional networks like LinkedIn
  2. Approach virtual assistant companies and agencies 
  3. Freelance marketplaces 
  4. Find a VA right here on SavvySME - simply tell us what you’re looking for and we’ll introduce you to the top VAs

Ready to hire a virtual assistant? Simply answer a few questions and we’ll help you find the best virtual assistants for your business.