Terms and Conditions | SavvySME

Terms and Conditions

General

This Agreement sets out the terms and conditions that apply to the use of the Website provided by SavvySME® and to any purchases made on this Website. You may only use this Website if you are 18 years of age or older.

Use of Site

You agree that you will not post any material which violates or infringes upon the rights of others. You also agree that you will not post any material which is unlawful, offensive, distasteful, defamatory or otherwise objectionable.

You agree not to use the Website to advertise or perform any religious, political or solicitation, including, but not limited to, the solicitation of our members to become users of other on- or offline services which competes or potentially competes with SavvySME®.

You understand that we are not in control and are not responsible for content on the Website. Consequently, you use the Website at your own risk.

We reserve the right to screen, backup, modify, refuse or remove any content without giving any reasons.

Warranty Disclaimer

The Website is provided on an "as is" basis without warranties of any kind. You expressly agree that use of the Website is at your sole risk. Neither SavvySME®, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that use of the Website will be uninterrupted, accurate, reliable or error free.

Limitation of Liability

SavvySME® shall not be liable for any damages, injuries, liability, loss, cost or expenses of any kind arising from the use of, or the inability to use, the materials on this Website or from the purchases made on this Website.

Indemnity

You agree to indemnify and hold SavvySME® and its directors, employees, agents, and its affiliates, business partners, and their respective officers, directors, employees, and agents, harmless from and against any damages, injuries, loss, liability, cost, or expenses of any kind out of Member's access to the Website, use of the Website, in connection with the use from purchases of merchant products / services on this Website, the violation of this Agreement by Member, or the infringement by Member, or any third party using the Member's account, of any intellectual property or other right of any person or entity.

Termination

SavvySME® may terminate this Agreement at any time. SavvySME® shall have the right to immediately terminate any of your accounts which SavvySME®, in its sole discretion, considers your conduct to be unacceptable, or in the event of any breach by you of this Agreement.

Notifications and Notices

You agree that SavvySME® may communicate with you through your SavvySME® account or through other means including email, mobile number, telephone, or delivery services including the postal service. You may change your Account Settings to control the type of messages we send you. SavvySME® may deliver notice to you by means of e-mail, a general notice on the site, or by other means to the address you have provided to SavvySME®.

Third Party Content

This website contains Links to third party websites. SavvySME® does not endorse nor support content of third party links and therefore cannot be responsible for the content of a third party website. You further acknowledge and agree that SavvySME® will not be responsible or liable, directly or indirectly, for any damage, liability, loss, cost or expenses caused or assumed to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any third party site or resource. You hereby irrevocably waive any claim against SavvySME® with respect to such sites and third party content.

SavvySME® in its sole discretion, reserves the right to remove or disable any link or third party content at any time and without notice.

This website contains Links to third party websites. SavvySME® does not endorse nor support content of third party links and therefore cannot be responsible for the content of a third party website. You further acknowledge and agree that SavvySME® will not be responsible or liable, directly or indirectly, for any damage, liability, loss, cost or expenses caused or assumed to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any third party site or resource. You hereby irrevocably waive any claim against SavvySME® with respect to such sites and third party content.

The website also provides RSS feeds from third party websites. You agree to use these RSS feeds under the terms of use of these third party websites. You further acknowledge that SavvySME® does not own these content and agree that SavvySME® will not be responsible or liable, directly or indirectly, for any damage, liability, loss, cost or expenses caused or assumed to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any third party site or resource. You hereby irrevocably waive any claim against SavvySME® with respect to such sites and third party content.

Privacy

You acknowledge that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications, and is therefore visible to anyone.

SavvySME® does not control nor endorse the content, messages or information found in any Community, and therefore cannot be liable for any of the content or actions resulting from your involvement in the Community.

By posting comments, messages or other information on the Website, you grant SavvySME® the right to use such comments, messages or information. For more information, see SavvySME®'s Privacy Policy.

Your Content

You agree not to include personal or promotional affiliate links in free content such as published articles, questions, answers and comments. Personal or promotional affiliate links are only allowed in Sponsored Content.

You agree that all Content that you contribute to the Website is perpetually and irrevocably licensed to SavvySME®. You grant SavvySME® a worldwide, perpetual, royalty-free and irrevocable right and license to use, copy, store, publish, display, distribute, modify, create derivative works, exploit and market and promote for any purposes, even if such Content has been contributed and subsequently removed by You. You warrant and agree not to contribute any Content that infringes, violates or otherwise interferes with any copyright, trademark or intellectual property rights of another party.

You also grant each user of Website a non-exclusive license to access your content as permitted through the functionality of the Website and under these Terms.

Monitoring

SavvySME® has the right but not the obligation to monitor and edit or remove any activity or content on its Website and its social media sites. SavvySME® shall have the right to remove any material that SavvySME®, in its sole discretion, finds to be in violation of these Terms and operating rules established by SavvySME®, as well as to satisfy any applicable laws.

Terms of Purchase and Redemption

SavvySME® resells products and services on behalf of our sellers. In some instances the seller may require you to accept the seller's terms and conditions to be able to access and/or use the products and services. By purchasing these offers, you agree to the following general terms and conditions:


  • Once you have made a purchase, the order is redeemable only by you from the seller stated on the Tax Invoice. The order must be redeemed within the period of validity. Expired orders are non-refundable in whole or part. Any attempted redemption not in accordance with the terms and conditions of this Agreement or the seller's specific terms and conditions on the offer will render the order null and void.
  • We do not act as an agent for the seller. The seller will be responsible for complying with all applicable laws relating to supply of the product or services and shall be responsible for injuries, illnesses, damages, claims, liabilities, loss and costs suffered by or in respect of a customer, caused in whole or in part by the seller, as well as for any unclaimed liability arising from unredeemed orders. SavvySME® does not control any sellers, and is not responsible for any such injuries, illnesses, damages, claims, liabilities or costs.
  • Neither SavvySME® nor the seller is liable for any lost or stolen Tax Invoices.
  • Orders cannot be reproduced, resold, traded. Any attempt to conduct these activities is considered as a breach of this Agreement and will render the order null and void.
  • The order can only be redeemed in its entirety for the purchased items.
  • Subject to the Refunds and Exchanges policy below, all orders are final and cannot be cancelled (for whatever reason) or redeemed for cash or exchanged for other offers.

Refunds and Exchanges on Purchases

This Policy sets out the circumstances in which SavvySME® may provide you with a refund:
Automatic Refunds
SavvySME® will provide an automatic refund where:

  • We have made a mistake in advertising an offer that fundamentally misrepresents the product or service; or
  • You are not provided with the products or services by the seller that you should have received pursuant to the terms of the offer, including circumstances where a seller ceases to trade and enters bankruptcy or liquidation (as relevant).

Non-Refundable Circumstances
The following circumstances DO NOT qualify for refunds:

  • Where you have failed to read the Specific Terms and Conditions of the offer and the General Terms and Conditions; or
  • If you lose or misplace or do not present the Tax Invoice on redemption of service; or
  • If you fail to redeem the order before it is expired for any reason; or
  • If you cancel a scheduled appointment such that the cancellation voids the order in accordance with the seller's cancellation policy; or
  • If you are late for your booking, and the seller decides to cancel your order; or
  • If any issues arise with the seller or the supply of the product / service in the order (for whatever reason). You must take the issue up directly with the seller.


Submitting a request for a Refund
A request for a refund must be submitted via email to store@savvysme.com.au with the words 'REQUEST FOR REFUND' in the Subject header.

All members requesting a Refund will be required to provide a full account of their experience with the product and/or service and full particulars as to (a) why they are not satisfied with the quality of the product and services that are the subject of the order, and/or (b) why they are not satisfied that the product or services provided by a seller conformed with the terms and conditions for that offer and/or (c) the circumstances surrounding the seller not providing the product or services that should have been provided pursuant to the terms of the offer ("Particulars").
You agree to not dispute or otherwise seek a "chargeback" from the company whose credit card you used. At all times, you further agree not to discuss the refund with anyone else other than the staff of SavvySME® and the seller of the offer without express written permission of SavvySME®.

SavvySME® reserves the right to verify the validity and veracity of some or all of the Particulars at any time, including (but not limited to) by consulting with the relevant seller responsible for fulfillment of the offer and/or by asking the member for additional information.

SavvySME® may refuse the request for refund if in our absolute discretion, believe the request does not comply with this Agreement or the seller's specific terms and conditions or if the request is misleading, deceptive or incorrect. Furthermore, any fraudulent refund requests will be immediately referred to the relevant authorities.

SavvySME® is under no obligation to provide you with reasons as to why your request has been refused.
Where SavvySME® provides a refund, the value of the refund will be the same as the purchase amount of the corresponding offer. Any refund provided by SavvySME® is in no way an admission of liability by or on behalf of SavvySME®.

Business Listing Terms and Conditions

Further to these general Terms and Conditions, you agree to use the business listing features under the Business Listing Terms and Conditions .

Changes

SavvySME® reserves the right to change, alter or amend this Agreement at any time.

Entire Agreement

These Terms constitute the entire agreement of the parties with respect to the subject matter hereof.

Severability

If any term or provision of this Agreement is held to be illegal or unenforceable, the validity or enforceability of the remainder of this Agreement will not be affected.

Waiver

Either party's failure to exercise any of its rights under this agreement will not constitute or be deemed to constitute a waiver or forfeiture of such rights.

Applicable Law

This Agreement is made under and will be construed in accordance with the laws of the State of New South Wales, Australia, and each party will submit to the exclusive jurisdiction of the courts of that state.

Questions about the Terms and Conditions may be emailed to the address below.

Customer Service
SavvySME® Pty. Limited
contact@savvysme.com.au

Full Policy

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with third parties.

In general, Personal Information you submit to us is used by us to provide you access to SavvySME™, to improve SavvySME™, to better tailor the features, performance, and support of SavvySME™ and to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request. Additionally, we do share your content preferences and other information with the social network with which you have connected to SavvySME™, along with those companies and persons you have asked us to share your information with.

Types of Information We Collect

Personal Information is information that can be used to identify, locate, or contact an individual. It also includes other information that may be associated with Personal Information. We collect the following types of Personal Information:

Contact Information that allows us to communicate with you, such as your name, postal addresses, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of SavvySME™.

Relationship Information that helps us to understand who you are and what types of offers you might like. This includes information such as location information; areas of interest, the types of deals that interest you, information collected from social media interactions (such as via Facebook Connect); and information about friends who refer you or who you have referred.

In general, we collect Personal Information that you submit to us voluntarily through SavvySME™. We also collect information that you submit in the process of creating or editing your account and user profile on SavvySME™. For example, our registration and login process requires you to provide us with your name, valid email address and password of your choice. When you personalise your profile and use the features of SavvySME™, we will collect any Relationship Information you voluntarily provide. We may also collect information about you and your network who use SavvySME™, from any social network you may have connected from, in order to provide you with a more personalised experience.

Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the SavvySME™ community.


Personal Information From Other Sources
We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, "Partners") or other third parties. We may associate this information with the other Personal Information we have collected about you.

How Information is collected
To facilitate and customise your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User's computer for record-keeping purposes which contains information about that User. We use cookies to save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customised experience. Cookies also allow us to collect information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly. Other Tracking Devices: We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilise pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.

Privacy Practices of Third Parties

SavvySME™ has relationships with third party advertising companies to place advertisements on our behalf onto other websites, and to perform tracking and reporting functions for our Sites and our advertisements. We do not share Personal Information with third party advertising companies; however, these third parties may automatically collect information about your visit to our Sites and other websites, your IP address, your ISP and the browser you use to visit this Site. They do this by using cookies, clear gifs and other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Site and the other websites tracked by these third parties. This Privacy Statement does not cover the collection methods or use of the information collected by these third parties, and SavvySME™ is not responsible for cookies or clear gifs in third party ads. We encourage you to review the privacy policies or statements of these third party advertising companies to learn more about their use of cookies and other technologies.

This Privacy Statement only addresses the use and disclosure of information by SavvySME™. Other websites that may be accessible through links from our Sites may have their own privacy statements and personal information collection, use, and disclosure practices. Our merchants and business partners may have their own privacy statements, too. We encourage you to familiarise yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of an offer or promotion.

Communities

Our Sites may contain Communities and other areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and merchants, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. All the information you post will be accessible to anyone with Internet access, and any Personal Information you include in your posting may be read, collected, and used by others.

Changes to this Privacy Statement

From time to time, we may update this Privacy Statement to clarify our practices or to reflect new or different privacy practices, such as when we add new features to our Sites. We encourage you to periodically review this page for the latest information about our privacy practices.

Use and Disclosure of Information

We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of SavvySME™ and to help us communicate with you. Examples of such services include sending email, analysing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us. This may include parties located, or that store data, outside of Australia including in USA. If you do not want us to use or disclose Personal Information collected about you in the manner identified in this Privacy Policy, you may not use SavvySME™.

Additionally, we may create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make the Anonymous Information personally identifiable to you. Generally, we aggregate this information and use it in statistical analysis to help us analyse patterns in the use of SavvySME™. This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our discretion.

You also acknowledge that in the event that SavvySME™ is sold to an acquiring company, you grant SavvySME™ the right to transfer all collected information to the acquiring company and SavvySME™ will not be required to obtain your prior consent or approval or to notify you of such a transfer.


SavvySME™ Pty Ltd.
Australia

Your rights in controlling your personal information

Choice and Consent: Providing us with your personal information is optional to you. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us at: contact@savvysme.com.au

Use of SavvySME™ Business Listing

  1. SavvySME™ aims to provide accurate listing of Australian businesses on our site. However, you acknowledge that some or all of the information may not always be up to date. You may advise us of inaccuracies by contacting contact@savvysme.com.au
  2. SavvySME™ contains content created by third parties (i.e. not by SavvySME), other information obtained from public sources and links to other websites (Third Party Content). Except as otherwise indicated, we do not endorse, sponsor or approve any business shown on SavvySME™, any Third Party Content or the products or services offered by any business profiled on SavvySME™.

Contact Us

Customer Service Inquiries | contact@savvysme.com.au

Fill out your profile

People like doing business with people they can trust, and the first step is to identify yourself with accurate information. This includes updating your profile with a photo, then write a short and punchy description of yourself. Next tell us your company name, location, and contact details followed by your industry and service offerings. You should also select your topics of interest so that content can be better tailored for you.

Start using the site

Your experience is not complete if you haven’t done anything on our site. Try answering a few questions, asking some new ones and rating and discussing some articles. This tells those who visit your profile your interests, what you look like, and what you are knowledgeable about. If they like what they see, they might want to connect with you, so make it vibrant and engaging! For tips on how to do this well please visit our Q&A: “How to increase your reputation on SavvySME™?”

If you're wondering how to get started, start here.

Tell others about us

A community is only fun when you already know a few people in it, so invite your colleagues and business partners to participate. This allows you to already have a few engaged fans to join you in the community.

Express yourself, but also consider others

Express your opinions and support them with accurate facts, if necessary. If you find factual errors or disagree with someone, point them out, and make sure you can explain the error. If you're citing something, give a reference for it. Above all, be respectful at all times.

Stay on topic

We want all the content on the SavvySME™ site to solve your problems as quickly as possible, so you can go back to growing your business. So for us to do this effectively we would appreciate if all answers, discussions and comments remain on topic and add value to the original poster’s question. If you would like to open a discussion on a different topic, ask a question or find an article that is along the theme.

Quality is just as important as quantity

There may be a very big urge to get out there and spreading your opinions and advice to as many places as you can find, but remember quality is important. You can get a higher reputation score by providing a valuable and detailed answer that gets voted up by our members, than answering a few more questions. If you provide something that really helps the rest of the community it will be shared and will have a far wider reach. So, make sure you spend a little more time and give an answer that goes above and beyond just answering the question.

Have fun

The team at SavvySME™ created this website with a vision for business owners to enjoy the process of learning, finding out information and networking with others in the community, so please have fun with it. Ask a question. Participate in a discussion. Start your own conversation. Comment on an article or anything you see or read on the site. The more you participate, the more rewarding your experience will be. Your comments and input will also help others, and it will help you build your own reputation.

Don't be offensive or rude

A good debate on any given topic is encouraged, given that it is based on facts and information. When it comes to opinions please remember that you don’t want to burn any bridges as you don’t know who they might know and it could affect your business in more damaging ways than you can imagine. So remember, before you click submit, ask yourself, would I want this conversation to be published on the news and have all my friends and family to see? Publishing it on the internet is more damaging and long-lasting than being on the news, and whatever you say can be easily found by your future business partners and customers, so please keep it constructive, and don’t get personal with anyone in the community.

Last of all, don't be aggressive or use profane language. Personal attacks or obscene material are not welcome and will be removed, and you may be suspended or banned.

Don't steal or copy

Don't steal other people's ideas. Make sure that the ideas you put forward are your own. We also encourage people to refer to existing ideas and research but remember to give credit to the original source that is published.

Don't try being someone else or sell things under false pretenses

Be transparent if you are a representative of the company, as we all want to know who we are really speaking to. Your views are just as valid as a company representative; just make sure you have permission to do so first. Also be transparent if you are giving advice about a product or service that you have a commercial interest in, whether it being your product, a business partner’s product or a product that you receive commissions or benefits on.

We encourage business to take place, and we have reserved our marketplace for that. If you have a product or service to sell, find out how to become a seller.

Don't speak in other languages

For now the main language is English on our site. We are working on making the service available to non-English speaking business owners, but until we have a translation service in place, all interactions are to be carried out in English.

Don't be a busybody

Do not violate someone else's privacy. You can post as much personal and contact information about yourself as you want, but don't post anyone else's personal details or contact information. For more information, consult our Privacy Policy.

In addition, do not contact community members outside of the SavvySME™ community without their permission. If you want to increase your sales and leads, we encourage you to build your reputation on SavvySME™, advertise with us and participate in our marketplace. You don’t want to start receiving uninvited sales pitches, so we expect you to return the courtesy for the rest of our members. If any community member reports a violation of this we will ban you.

Don't SPAM

We only want members that have the interest of the community at heart. You get back what you give so do not fill the website with useless and repetitive material stuffed with keywords and links for your own purposes. We encourage people to optimise their web presence but not at the expense of quality. Your brand will do better in the long run if you take care of it. Please ensure that all interactions on the website are helpful and do not contain links to your website.

Do not give your account access to an inexperienced individual that may use it to spam others. Any reports for spam will be taken seriously, and will result in a permanent ban.

In addition, the 3-strike suspension rule applies to private messaging. Your account will be suspended for 28 days if we receive 3 reports of spam from your recipient(s).

Don't be a sales pitch

SavvySME is a great way to build a personal and business brand, but there are good ways to do it and bad ways to do it. Being a walking sales pitch or an avid backlinker is not a great way to gain the trust and respect of your community members. For this reason, self promoting links in places such as answers and articles will be removed. We allow links to websites other than your own and also specific pages on your website where it is absolutely relevant, but most of your promotion should be done through your profile. This is why we allow you to post up your website address on your profile and display your name, picture and title all over the site. Make sure that your name is followed by great and helpful content throughout the site.

Moderation, our rights

Please remember we do moderate this website and will suspend and edit your content if it violates our community values. We closely monitor conversations and activity on SavvySME™. We reserve the right to remove any or all content that contravenes these guidelines. We also reserve the right to block users violating these guidelines from logging in and posting material to the website.

Terms of Use

The Community Guidelines above provide only a summary of certain of the Terms and Conditions contained in SavvySME™ Terms of Use. By visiting the SavvySME™ website or joining SavvySME™, you agreed to abide by these Terms and Conditions. In the event of any inconsistency between these Community Guidelines and the SavvySME™ Terms and Conditions, the Terms and Conditions will supersede the Community Guidelines.

The Community Guidelines above provide only a summary of certain of the Terms and Conditions contained in SavvySME™ Terms of Use. By visiting the SavvySME™ website or joining SavvySME™, you agreed to abide by those Terms and Conditions. In the event of any inconsistency between these Community Guidelines and the SavvySME™ Terms and Conditions, the Terms and Conditions will supersede the Community Guidelines.