Virtual assistance

What is a virtual assistant? Virtual assistants are like godsent helpers who take care of routine work in your business. This frees up your time to work on strategies, critical Read more

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Virtual assistance

What is a virtual assistant?

Virtual assistants are like godsent helpers who take care of routine work in your business. This frees up your time to work on strategies, critical tasks or simply give yourself a break. Typically, you won’t have any face-to-face interaction with your virtual assistants as they are based elsewhere, working from home or in their own offices.

What’s the difference between a virtual assistant and a contractor?

A virtual assistant work remotely on routine tasks that are often manual, which usually follow a set of procedures and rules, and without any or much decision making.

This is the biggest difference between a virtual assistant and a freelancer or contractor, who are hired for guidance, ideas and expertise. For example, a virtual assistant may be tasked to upload contents to a website, while a graphic designer is tasked with proposing a design for the website and implementing it.

Virtual assistants can be located anywhere in the world. As long as they speak your language, they can work for you provided you have proper software and procedures for working remotely.

What services do virtual assistants offer?

You can hire a virtual assistant for pretty much anything nowadays. Below are the common services which a virtual assistant can provide.

  1. General Admin:Organising and replying emails, scheduling, managing reception, handling documentation, drafting presentations, and other secretarial duties
  2. Finance:  Sending invoices, entering data and doing basic calculations
  3.  Research & Analytics: Collating data and statistics, generating monthly reports and analytics
  4. Marketing:Organising newsletters and emails, scheduling social media posts and executing daily marketing plans
  5. Customer service: Managing customer calls and emails, and providing customer support
  6. Project management: Scheduling, following up, reporting and managing general project administration
  7. Website: Updating the website’s content, testing, reporting errors or bugs

What tasks should I outsource to a virtual assistant?

As a business owner, it is more important to work on your business than in your business. You should spend more time on getting your business off the ground, turning your business around, or growing your business instead of doing manual and routine tasks.

Study all your processes and daily tasks to pinpoint the bottleneck that’s taking up hours of you or your team’s time daily. If this task can be accomplished easily by someone else at a reasonable price, then it is best for your business to hire a virtual assistant.

In the long run, the benefit you get from increased productivity will far outweigh the cost of hiring a virtual assistant.