What is a virtual assistant? Virtual assistants are like godsent helpers who can take care of routine work in your business. This frees up your time to strategise, work on critical Read more
What is a virtual assistant?
Virtual assistants are like godsent helpers who can take care of routine work in your business. This frees up your time to strategise, work on critical tasks or simply give yourself a break. Typically, you won’t have any face-to-face interaction with your virtual assistants as they are based elsewhere, working from home or in their own offices.
They work on routine tasks that are often manual, which usually follow a set of procedures and rules without any or much decision making. This is the biggest difference between a virtual assistant and a freelancer or a service provider, who are hired for their expertise and ideas.
What services do virtual assistants offer?
You can hire virtual assistants for pretty much anything nowadays. Below are the common services which a virtual assistant can provide.
How much does a VA cost?
It depends on the service you are after, as well as the skill level and experience that the virtual assistant possess. They may charge by the hour or offer a package with a basic fee.
As a general guide, the more specialised a task is, the more expensive the rate is per hour. While overseas virtual assistants tend to be cheaper than Australian virtual assistants, there are many disadvantages for hiring someone offshore.
How do I choose a virtual assistant?
Currently, there is no designated or single qualification for a virtual assistant. They are usually experienced in performing the required tasks from previous employment, businesses or have graduated in the specific area.
Some virtual assistants cater to a specific target market such as home businesses and startups, or a specific industry. Consider these factors when choosing a virtual assistant:
How do you work effectively with a virtual assistant?
1. Give proper training
Your business is unique, so you need to train your virtual assistant before handing over the tasks. You may also have some personal preferences on how you want a job done.
2. Document all procedures and rules
Ensure you have a comprehensive set of documents outlining all the details, procedures and rules. This will help your virtual assistant immensely in delivering an excellent job. Getting someone up to speed is also quicker with proper documentation.
3. Be clear on your expectations
Clarify your goals and what you expect from them. This includes KPIs, reporting and communication. Defining these items clearly will help avoid any confusion and disappointment.
4. Never let go completely
Always check in with them, get their feedback and discuss things with an open mind. You should offer support and guidance in the early days to establish a good working relationship.
5. Think long term
Always work towards building a long-term relationship with your virtual assistant. Hiring and firing frequently means you will waste money and lose productivity, which will impact your business.