Andrew Tucker profile image

Andrew Tucker

CEO at

Member Since January 2013

NSW,

SHARE

21 FOLLOWERS

Serial Entrepreneur with 20 years of building successful annuity based IT professional services businesses. His goal has always been for these businesses to deliver unmatched service levels, customer value and trust. He has started, run and sold a number of successful businesses. These business range from 80 to 2000 staff with turnovers of $10mil to $400mil. Most recently Andrew has got involved with ITonCloud, a Cloud and Hosted Desktop provider. ITonCloud is proudly Australian.

Qualified skills

Cloud Computing
IT Support
Computer Software & Packages
Cloud Computing

Risk considerations - cloud or in-house

There are a number of issues to consider when deciding on which cloud provider to use or whether to remain in-house. The issues and the related risks tend to fall into 3 basic categories: system and data security; performance management and service level agreements; and vendor lock in. System and data security is the most frequently discussed risk since many worry that data placed in the cloud ...

Cloud Computing

I am often asked -private cloud, public cloud or the old Inhouse server room? here is my take.

Technology doesn’t generate revenue for most companies. Business processes powered by technology generate revenue and profits. The management of technology has just been a means to enable the operation of business processes. Cloud computing enables companies to make this shift from managing technology to managing business processes. And in the process of making that shift, companies can reduce...

Andrew Tucker answered this question

How to assist my staff wanting to bring their own devices to work?

Skeeve,

Your dream is no longer a dream :) In a hosted desktop environment everything is kept separate, no company data on the BOYD and therefore no personal data on the company servers. In the Windows environment all you need to do is ALT-TAB between the to environments and this applies to the Windows mobile devices as well. In the Mac world you would move between spaces and again this applies to the Ipad and even the Google tablets. I have a Mac and when I am at work or for that matter at home working I have my personal environment open in Desktop 1 (spaces) and my work environment open in Desktop 2 (if you have a mac you will have a better understanding of this).  When I am in the hosted desktop environment I have access to all my company data and printers etc no matter where I am traveling. For example I was in NZ traveling from the South Island to the North Island on the ferry. I was able to log into my hosted desktop on my Google tablet via 3G and was able proof read a document in Word make the changes (attach a diagram from Visio) and email it off. Close down the work environment and return to sending off a picture of the scenery to my family from my personal email using the native email client. 

Andrew Tucker answered this question

How to assist my staff wanting to bring their own devices to work?

Phil, for this very reason cloud computing/hosted desktop becomes a very strong argument. Let me explain, as everything is stored on the servers in the datacentre by your cloud provider it alleviates a number of issues. Let's start with concerns about loss of data, computer or notebook breaks down or even if it gets stolen or the employee leaves. The beauty about having it all in the cloud is that data is always secure and backed up, as all you're doing is accessing it via secure Citrix connection through your web browser. The employee is able to log via any machine even if it is a old one that you have lying around at your office and be up and running in a matter of minutes. It also prevents the employee from copying all the data onto their own machine when they leave, as you can prevent this from happening through policies in Citrix.
Having it hosted also means that you can run it on any make of machine as long as it has a web browser. Another major advantage here is that if you have a new starter there is no need to wait to have the new machine / device configured for the local network and all the software installed. Again is just two clicks one to open the browser and the other one is to install Citrix client and off they go as long as they have a username and password.
Viruses, again you are protected against local viruses as your hosted environment is cocooned and is well protected from attacks. It is recommended that the local machine have it's antivirus product up-to-date and running on the machine. A very good product is the Microsoft antivirus which is free and very easy to keep up-to-date and on a Mac you can use Sophos which is also free.
I'm not sure that this is a case for all cloud providers but what you will find is that your support costs of managing the hosted environment are all included in the monthly fee. Which means that your support costs for that device are minimised to almost zero. The reason is that the person that has brought in the device will be responsible for maintaining the hardware and needs to accept that responsibility before you allow them to bring the device to work. The rest of it is taken care of by your cloud / hosting provider.
Therefore your policies governing BYOD become a lot more simple and much easier to manage. This is one of the major drivers for a lot of small to medium businesses to move into the cloud.
Hope that helps and gives you food for thought.

Andrew Tucker answered this question

Henrik Larsen
Henrik Larsen, Director at IePlus Pty Ltd

Risk Management

What backup recovery measures do you have for your business?

Henrick,

You do have a point about data sovereignty. We come across it quite a bit for companies that are using either Office 365 or Google apps who deal with personal data. These companies tend to be in the financial and medical fields where personal data is their business. Dropbox is a great tool to synchronise between the number of devices, but is definitely not secure and I would not suggest you leave your data in Dropbox especially if it is sensitive. Box.net is in my mind more designed for businesses but is a lot more pricey. Another alternative is to look at a EMC offering called Carbonite (http://www.carbonite.com/ ), the pricing is extremely competitive and very easy-to-use as a true online backup. The last option is to have everything running in a local cloud, one that you are able to see and touch with inside Australia. All you need is a device, iPad, Google pad, notebook or desktop as long as it has a web browser as everything runs in the cloud. All your backups and DR are taking care of,  so if your computer is stolen or lost all you need to do is get a new one and log back on. No downtime at all. So you can see that there are a number of really good alternatives and options but understanding your tolerance to downtime or loss of data should drive your decision.  And always remember to do a fire test, in other words run a test restore to make sure that you can in case of emergency actually get your data back :-)  

Cloud Computing

Risk considerations - cloud or in-house

There are a number of issues to consider when deciding on which cloud provider to use or whether to remain in-house. The issues and the related risks tend to fall into 3 basic categories: system and data security; performance management and service level agreements; and vendor lock in. System and data security is the most frequently discussed risk since many worry that data placed in the cloud ...

Cloud Computing

I am often asked -private cloud, public cloud or the old Inhouse server room? here is my take.

Technology doesn’t generate revenue for most companies. Business processes powered by technology generate revenue and profits. The management of technology has just been a means to enable the operation of business processes. Cloud computing enables companies to make this shift from managing technology to managing business processes. And in the process of making that shift, companies can reduce...

Andrew Tucker answered this question

How to assist my staff wanting to bring their own devices to work?

Skeeve,

Your dream is no longer a dream :) In a hosted desktop environment everything is kept separate, no company data on the BOYD and therefore no personal data on the company servers. In the Windows environment all you need to do is ALT-TAB between the to environments and this applies to the Windows mobile devices as well. In the Mac world you would move between spaces and again this applies to the Ipad and even the Google tablets. I have a Mac and when I am at work or for that matter at home working I have my personal environment open in Desktop 1 (spaces) and my work environment open in Desktop 2 (if you have a mac you will have a better understanding of this).  When I am in the hosted desktop environment I have access to all my company data and printers etc no matter where I am traveling. For example I was in NZ traveling from the South Island to the North Island on the ferry. I was able to log into my hosted desktop on my Google tablet via 3G and was able proof read a document in Word make the changes (attach a diagram from Visio) and email it off. Close down the work environment and return to sending off a picture of the scenery to my family from my personal email using the native email client. 

Andrew Tucker answered this question

How to assist my staff wanting to bring their own devices to work?

Phil, for this very reason cloud computing/hosted desktop becomes a very strong argument. Let me explain, as everything is stored on the servers in the datacentre by your cloud provider it alleviates a number of issues. Let's start with concerns about loss of data, computer or notebook breaks down or even if it gets stolen or the employee leaves. The beauty about having it all in the cloud is that data is always secure and backed up, as all you're doing is accessing it via secure Citrix connection through your web browser. The employee is able to log via any machine even if it is a old one that you have lying around at your office and be up and running in a matter of minutes. It also prevents the employee from copying all the data onto their own machine when they leave, as you can prevent this from happening through policies in Citrix.
Having it hosted also means that you can run it on any make of machine as long as it has a web browser. Another major advantage here is that if you have a new starter there is no need to wait to have the new machine / device configured for the local network and all the software installed. Again is just two clicks one to open the browser and the other one is to install Citrix client and off they go as long as they have a username and password.
Viruses, again you are protected against local viruses as your hosted environment is cocooned and is well protected from attacks. It is recommended that the local machine have it's antivirus product up-to-date and running on the machine. A very good product is the Microsoft antivirus which is free and very easy to keep up-to-date and on a Mac you can use Sophos which is also free.
I'm not sure that this is a case for all cloud providers but what you will find is that your support costs of managing the hosted environment are all included in the monthly fee. Which means that your support costs for that device are minimised to almost zero. The reason is that the person that has brought in the device will be responsible for maintaining the hardware and needs to accept that responsibility before you allow them to bring the device to work. The rest of it is taken care of by your cloud / hosting provider.
Therefore your policies governing BYOD become a lot more simple and much easier to manage. This is one of the major drivers for a lot of small to medium businesses to move into the cloud.
Hope that helps and gives you food for thought.

Andrew Tucker answered this question

Henrik Larsen
Henrik Larsen, Director at IePlus Pty Ltd

Risk Management

What backup recovery measures do you have for your business?

Henrick,

You do have a point about data sovereignty. We come across it quite a bit for companies that are using either Office 365 or Google apps who deal with personal data. These companies tend to be in the financial and medical fields where personal data is their business. Dropbox is a great tool to synchronise between the number of devices, but is definitely not secure and I would not suggest you leave your data in Dropbox especially if it is sensitive. Box.net is in my mind more designed for businesses but is a lot more pricey. Another alternative is to look at a EMC offering called Carbonite (http://www.carbonite.com/ ), the pricing is extremely competitive and very easy-to-use as a true online backup. The last option is to have everything running in a local cloud, one that you are able to see and touch with inside Australia. All you need is a device, iPad, Google pad, notebook or desktop as long as it has a web browser as everything runs in the cloud. All your backups and DR are taking care of,  so if your computer is stolen or lost all you need to do is get a new one and log back on. No downtime at all. So you can see that there are a number of really good alternatives and options but understanding your tolerance to downtime or loss of data should drive your decision.  And always remember to do a fire test, in other words run a test restore to make sure that you can in case of emergency actually get your data back :-)  

TOPICS FOLLOWED

Information Technology

Information Technology 7600 FOLLOWERS

Startup

Startup 6840 FOLLOWERS

Business Management

Business Management 11009 FOLLOWERS

Cloud Computing

Cloud Computing 6158 FOLLOWERS

IT Support

IT Support 6132 FOLLOWERS

Research and Innovation

Research and Innovation 6460 FOLLOWERS

Customer Retention

Customer Retention 7366 FOLLOWERS

Business Growth

Business Growth 7378 FOLLOWERS

Business Partnership

Business Partnership 7340 FOLLOWERS

Lifestyle and Health

Lifestyle and Health 7344 FOLLOWERS

Business Coaching

Business Coaching 7381 FOLLOWERS

Business Planning

Business Planning 7406 FOLLOWERS

New Business Ideas

New Business Ideas 6510 FOLLOWERS

View more

people with similar expertise

Peter Chalmers 16 FOLLOWERS

Minh Do 9 FOLLOWERS

Skeeve Stevens 14 FOLLOWERS