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Rebecca Carroll-Bell
Top 10% Litigation and Dispute Resolution

Owner at

Member Since February 2014

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Rebecca Carroll-Bell is The Everyday Mediator – passionate about managing, resolving and preventing conflict in everyday life

Rebecca Carroll-Bell is an experienced conflict manger, conflict resolution expert and mediator. In addition to helping you manage, resolve and prevent conflict in your everyday life, Rebecca provides coaching, mentoring and support to other mediators and lawyers wishing to market and promote their practice on a shoe-string budget.

Rebecca Carroll-Bell answered this question

What are your favourite business podcasts?

Hi Andrea,Personally, I enjoy sotry telling style podcasts and conversations rather than a more monologuw style of podcast. I left lectures behind when I graduated from uni!  Some of my favourite buseinss-related podcasts are:Confessions of a Misfit Entrepreneur Business AddictsSide Hustle School Adventures in Branding I also enjoy a few gneeral knowledge podcasts:The IndicatorPlanet Money 

Rebecca Carroll-Bell answered this question

What burdens would you like to see scrapped as a business?

I operate as a sole trader and for now that suits me. I find it very irritating when the politicians go on TV talking up how much they are helping "small business" when in fact, they are helping small companies. Many of the so called benefits and tax breaks are of no help to me because I am not a company and don't pay company tax. I'd like to see more support, breaks and benefits for the small business owners who are not incorporated; or at he very least, say what you mean and talk about small companies not small business. Bec

Rebecca Carroll-Bell answered this question

Should we legislate the paying time to protect SME’s cash flow?

Wow, thanks for highlighting this. I knew that overdue payments were a big problem for SMEs, but wasn't aware of talk to legislate a solution. Personally, I don't think that legislation is the best answer. The reality is that it takes a long time to get new legislation enacted, along with all the supporting rules, regulations, forms and infrastructure. Also, we already have processes in place to recover overdue debts. They very form state to state, and can be more or less time consuming depending on where you are, the amount involved and the path you choose to take.Instead, why not invest resources into educating the SME sector on how to avoid bad debt in the first place, how to collect debts, and where to go for help and support. Instead of developing new laws, why not develop new, better, more accessible resources for business owners to help them reduce debt burden, connect them with debt collection agencies that can recover overdue payments for them, or even set up subsidies so that the SME doesn't carry all the financial burden of recovering bad debt. I agree that more can and should be done, but I am not convinced that more legislation is the right solution. Bec

Rebecca Carroll-Bell answered this question

Have you worked with influencers and how was your experience?

I am interested in other people's experiences too. Wathcing with interest :)

Rebecca Carroll-Bell answered this question

Rebecca Carroll-Bell answered this question

How long do you wait to make a follow up call?

Well said Steve, that's some great advice. Assuming that Jacky hasn't set a time and date for a follow up call, I think that 1 - 2 weeks is a good rule of thumb. Remember that many states have school holidays at the moment, and even if the prospect is not the parent of school aged children, others in the business may be, and resources may be stretched just now.Don't be disheartened. I delivered training to an organisation earlier this year that was a whole year in the making. From our initial introduction (referral) and meeting to actually delivering the training took about 10 - 11 months. Every month or 2 I would follow up with a "hi how's it going" or I saw this article and thought you'd be interested" or "here's a copy of my latest free resource you might find useful". This about ho you can be helpful and friendly to your prospective client, serve their needs. Let us know how you go.

Rebecca Carroll-Bell answered this question

Which are your favourite apps that help you run your biz or life in general?

Hi Hannah,As well as social media apps (Facebook, Instagram, Twitter and LinkedIn are the main ones I use on my mobile) and Hootsuite, I have a few favourite productivity and organisation apps. I use: Evernote for capturing ideas on the run, saving websites or articles to refer back to later, and writing lists. Harvest for time keeping/time recording. Genuis Scan for taking photos of documents and converting them to PDF.CollectMORE is a new app designed 0ot help you recover unpaid fees and debts. It's free to download and use and takes the worry out of what to say when chasing a debt. I recently started using What's App because my best friend uses it and wanted to contact me on it. IMDb is a favourite for looking up tv shows, films, actors and others in the entertainment industry - whether its to see how well the film I am considering was rated, or to work out where I have seen that actor before, I use it at least twice a week. For creating images and quotes to share on social media I have Kwote and Photo Grid.Oh, and Uber, for getting around.

Recruitment

A Proactive Approach to Conflict Prevention - 5 things to ask yourself before you ask the candidate

Hiring a new staff member is often an exciting and stressful time. You’ve worked your way through the CVs and made a short list. Interviews had been scheduled, you’ve got a list of questions to ask and you are ready to meet the candidates – or are you? Few recruiters think about the potential for conflict within a team when they are interviewing candidates; however, by asking yourself these ...

Rebecca Carroll-Bell answered this question

I'm running Facebook ads but no one is signing up on my website, what do I do?

Great advice Joel. I use Facebook ads for a few different reasons. Sometimes its to get people to like the post, and from there I invite them to like the page. Sometimes its to get them to sign up for a free offer (also called an opt-in or lead magnet), in which case I direct them to a LeadPage specifically set up to garner their email address in return for a free resource that is of value to them. And sometimes I throw $10-$20 at a post just to see what happens. When I first started using Facebook ads I was bitterly disappointed that people were not clicking, signing up etc. Now I treat each campaign as a bit of an experiment - did it work, who is looking, who is clicking, which posts do they like/not like. As Joel said, please feel free to add more detials and tap into the power of the Savvy SME Mastermind.Bec

Rebecca Carroll-Bell answered this question

How would you choose a coach?

Hi Sandra, I am a member of The Coaching Circle (www.thecoachingcircle.com.au). They have a great quick on the page "Do I need a Coach"? Taking the quiz yourself might give you ideas for the types of questions to ask potential clients and ways to market to them. The Coaching Blog on that page also has some great articles, even if you don't want to join, it's a great resource. Bec

Rebecca Carroll-Bell answered this question

What results have facebook ads driven for you?

Hi Lindsy,I have used Facebook ads recently with some good results. The main outcomes I look for are either to get interactions on a particular post or to direct people to a Leadpage. I spend from $10 - $50 per campaign and for that I get reach around 2,000 people, and anywhere from 10 - 60 post engagements. Once people have liked my post, I can go in and invite them to like my page. In terms of people opting in to my Leadpage offering (that is, giving me their email address in return for a free resource) conversations haven;t been as high as I had hoped, but still better than nothing. What results are you looking for with your Facebook advertising? Perhaps we can brainstorm some ideas for you to try out. Bec

Litigation and Dispute Resolution

The Real Deal with Mediation Part 2: Where and When to Mediate

In part 1 of this 2-part guide you learned what mediation is and who attends. You found out what to expect at mediation and how it helps resolve conflict early on before things get out of hand. In part 2 I will help you work out where and when to mediate. Let me guide you through how mediation REALLY works. Where is mediation held? Mediation can happen just about anywhere. Courts and Tribunals...

Litigation and Dispute Resolution

The Real Deal with mediation, Part 1: What is it? Who Goes?

You deal with varying levels of conflict in your daily life. Whether it’s a work, at home, at school or in the supermarket, not a day goes by when you are not negotiating conflict in some form or other. Even when you spend the day home alone, you may find yourself conflicted within yourself over some major life decision or event. Mostly you have the skills, tools and patience to respond an...

Rebecca Carroll-Bell answered this question

What are your top 3 tips for managing unpredictable issues that affect your workflow?

1. Knowing that I can often make a time to deal with the unexpected issue e.g. make a time to call someone back, tell them I will have an answer for them by a certain date, and so on. I often find that if you listen to someone, acknowledge their situation then tell them what you will do and when you will do it, that it enough to keep them satisfied in the short term, allowing you to keep control over your time and schedule. 2. For issues that are beyond my control and expertise e.g. technical or computer problems, I have learned to outsource early. I used to waste so much time trying to figure out how to fix things for myself. Now I am building a team of people who I can call on in times of need to get the problem fixed ASAP. 3. Communication. Talk early, talk often.If something comes up that will effect workflow and delivery down the track, I contact my other clients/colleagues/contacts and let them know ASAP. By giving as much notice as possible and a little insight into why I need to reschedule or postpone, I find others are a lot more accomdating and supportive.

Business Management

Two Tips to Help You Keep Your Cool

My approach to managing and diffusing conflict starts and finishes with managing your own response to confrontation and provocation. Recently, clients have asked me how to develop that self-control. I believe that the best way is to practice in your everyday life, so that your skills are honed and ready when you need them. Here are some tips to help you stay calm and consider the situation before...

Rebecca Carroll-Bell answered this question

Karen Dauncey
Karen Dauncey, Owner at Blue Cherry Online Marketing

Social Media

Which social media channel does your business get the most engagement on?

Whichever one I am spending most time and attention on. Currently that is Facebook. I have also had great results from Google+. I am in the process of finding the balance and chooseing my main 3 on whihc to focus.

Rebecca Carroll-Bell answered this question

How long were you in business before the website you launched with needed a complete redesign?

I am about to redesign my site for the third (? fourth maybe?) time in 15 months. It is not giving me the results I am after, I am DIYing, constantly learning and evolving, and while I was happy with my site 6 months ago, now I realise how much better it can be. Also, I will be launchign my first Google Adwords campaign later in the year so will optimise the site for that too.

Litigation and Dispute Resolution

Why I Do What I Do

When I am at networking events or social occasions I am often asked, after ten years as a litigation lawyer, why I decided to pursue mediation. As with most things in life, there are many factors that I took into consideration. But really at the heart of my decision was my belief in the value and the power of mediation. I went into the law to help people and over the years I have found that media...

Rebecca Carroll-Bell answered this question

Lisa Ormenyessy
Lisa Ormenyessy, Business Coach and Marketing Specialist at

Leadership

People often say there is a 'secret' to success.... what's yours?

The ability to get up each and every time you get knocked back. AKA sticktoitness.

Rebecca Carroll-Bell answered this question

What kind of events would you want SavvySME to host?

Networking would be great, perhaps: open networking, guest speaker, open networking. Debates might be interesting - serious or comedic? By way of online or virtual events, seminars can be fun. I'd be keen to see some interviews with members too.

Rebecca Carroll-Bell answered this question

Will this approach be considered SPAM?

Hi Steve,Further to my comments above, an article came upon Flying Solo that may assist: Sending emails: are you breaking the law? Cheers,Bec CB

Rebecca Carroll-Bell answered this question

Is it legal to pay your employee in crypto currency like Bitcoin?

I find BitCoin and other crypto currencies so interesting. From a legal view point I have no idea how to classify them - are they currency? goods? something else? Are they subject to GST? Income tax? FBT (as Katherine mentioned above, in some circumstances, yes). I also find people's motivations for using cryptos intriguing. Personally, I find the wild fluctuations in the 'value' of each unit worrisome and woudl not agree to be paid in BitCoin.

Regulatory and Compliance

Western Sydney Wanderer Saga: Why Mediation Would've Failed

Penalties avoided: WSW pay dispute settled in extra-time Why the Western Sydney Wanderers would have failed at mediation  The Western Sydney Wanderers Football Club has surprised and delighted football (soccer) fans since its inception. In its first season, WSW won the A-League Premier’s Plate and qualified for the Grand Final where they were defeated 0-2 by league veterans the Central Coas...

Social Media

George Takei shows us how to resolve conflict online and in public

It's not uncommon for an internet meme to trigger a tirade against the poster, which is exactly what happened on actor and activist George Takei’s social media accounts. How George Takei chose to respond was both eloquent and insightful. Writing on his Facebook page Takei said: “I’ve just come back from an extended trip to England, and I came home to a large number of fan emails concerni...

Litigation and Dispute Resolution

Negotiating vaccinations and other medical treatments.

Did you know that, in Australia, courts order that a child be vaccinated or given other medical treatments, overruling the consent of  one or both parents, and even overruling the child’s own refusal? Professor Cameron Stewart of University of Sydney Law School recently joined the ABC’s Law Report to look at several cases where courts had ordered vaccination over at least one party’s ob...

Litigation and Dispute Resolution

On not taking sides

"Mediator appears to side with teachers union in contract impasse" This recent headline from the Keynoter newspaper caught my eye and got me thinking – “Why is the mediator taking sides? S/he should withdraw form the process and have a neutral mediator appointed immediately!”   The person in question, Scott Milinski, was not in fact mediating the dispute between the United Teachers of ...

Rebecca Carroll-Bell answered this question

Rebecca Carroll-Bell answered this question

Which do you prefer: videos or podcast?

I was going to answer podcast, and then realized, I haven't actually watched any online educational videos, so I can't actually compare the 2!  

My preference is for webinars that are live and interactive, which are often also available as a podcast later, which is why I first thought of podcasts. 

 

Rebecca Carroll-Bell answered this question

Is the Australian economy picking up based on your experience?

I work with lawyers who are - in my experience - inherently conservative and risk averse, so I've not seen the uptick yet; in fact a friend of mine's position was made redundant just last week. Historically the legal industry is last in and last out of any economic downturn, so I hope this means we will follow along slowly but surely. 

Rebecca Carroll-Bell answered this question

Is the Australian economy picking up based on your experience?

I work with lawyers who are - in my experience - inherently conservative and risk averse, so I've not seen the uptick yet; in fact a friend of mine's position was made redundant just last week. Historically the legal industry is last in and last out of any economic downturn, so I hope this means we will follow along slowly but surely. 

Litigation and Dispute Resolution

5 reasons to try mediation

5. Cost - Mediation less expensive than a trial, 4. Time - Mediation can be quicker, both in terms of getting a date for the mediation session and the duration of the process. Mediation is often concluded in one day, and the parties leave with a signed agreement; a trial may last more than one day, and then the judge may take weeks or months to deliver the decision. 3. Flexibility - Mediatio...

Litigation and Dispute Resolution

Make it work! tim gunn’s dispute resolution style

One of my favourite “reality” TV shows – in fact one of the few I watch – is Project Runway. Filmed in New York, the show pits aspiring designers against each other with seemingly impossible sewing challenges, with each episode culminating in a runway show and elimination. The contestants are mentored by Tim Gunn, whose catch phrase “make it work” I have adopted as my own personal mant...

Rebecca Carroll-Bell answered this question

Wendy Huang
Wendy Huang, Full Time Blogger and YouTuber at A Custom Blog in 4 Minutes

Lifestyle and Health

Do you know sustralian business that buys second-hand jewelry?

Google consignment stores. They will offer your piece for sale then keep a cut of the sale price. 

Rebecca Carroll-Bell answered this question

Neil Steggall
Neil Steggall, Partner at Wardour Capital Partners

Digital Marketing

What are your views on the use of webinars?

I have participated in webinars by Flying Solo and by Australian Businesswomen's Network. 

I work from home and am on my own most days. I enjoy the "connectedness" aspect of the webinar format, plus its a low-cost way for me to learn about running my own business. 

Bec

Recruitment

A Proactive Approach to Conflict Prevention - 5 things to ask yourself before you ask the candidate

Hiring a new staff member is often an exciting and stressful time. You’ve worked your way through the CVs and made a short list. Interviews had been scheduled, you’ve got a list of questions to ask and you are ready to meet the candidates – or are you? Few recruiters think about the potential for conflict within a team when they are interviewing candidates; however, by asking yourself these ...

Litigation and Dispute Resolution

The Real Deal with Mediation Part 2: Where and When to Mediate

In part 1 of this 2-part guide you learned what mediation is and who attends. You found out what to expect at mediation and how it helps resolve conflict early on before things get out of hand. In part 2 I will help you work out where and when to mediate. Let me guide you through how mediation REALLY works. Where is mediation held? Mediation can happen just about anywhere. Courts and Tribunals...

Business Management

Two Tips to Help You Keep Your Cool

My approach to managing and diffusing conflict starts and finishes with managing your own response to confrontation and provocation. Recently, clients have asked me how to develop that self-control. I believe that the best way is to practice in your everyday life, so that your skills are honed and ready when you need them. Here are some tips to help you stay calm and consider the situation before...

Litigation and Dispute Resolution

The Real Deal with mediation, Part 1: What is it? Who Goes?

You deal with varying levels of conflict in your daily life. Whether it’s a work, at home, at school or in the supermarket, not a day goes by when you are not negotiating conflict in some form or other. Even when you spend the day home alone, you may find yourself conflicted within yourself over some major life decision or event. Mostly you have the skills, tools and patience to respond an...

Litigation and Dispute Resolution

Why I Do What I Do

When I am at networking events or social occasions I am often asked, after ten years as a litigation lawyer, why I decided to pursue mediation. As with most things in life, there are many factors that I took into consideration. But really at the heart of my decision was my belief in the value and the power of mediation. I went into the law to help people and over the years I have found that media...

Regulatory and Compliance

Western Sydney Wanderer Saga: Why Mediation Would've Failed

Penalties avoided: WSW pay dispute settled in extra-time Why the Western Sydney Wanderers would have failed at mediation  The Western Sydney Wanderers Football Club has surprised and delighted football (soccer) fans since its inception. In its first season, WSW won the A-League Premier’s Plate and qualified for the Grand Final where they were defeated 0-2 by league veterans the Central Coas...

Social Media

George Takei shows us how to resolve conflict online and in public

It's not uncommon for an internet meme to trigger a tirade against the poster, which is exactly what happened on actor and activist George Takei’s social media accounts. How George Takei chose to respond was both eloquent and insightful. Writing on his Facebook page Takei said: “I’ve just come back from an extended trip to England, and I came home to a large number of fan emails concerni...

Litigation and Dispute Resolution

Negotiating vaccinations and other medical treatments.

Did you know that, in Australia, courts order that a child be vaccinated or given other medical treatments, overruling the consent of  one or both parents, and even overruling the child’s own refusal? Professor Cameron Stewart of University of Sydney Law School recently joined the ABC’s Law Report to look at several cases where courts had ordered vaccination over at least one party’s ob...

Litigation and Dispute Resolution

On not taking sides

"Mediator appears to side with teachers union in contract impasse" This recent headline from the Keynoter newspaper caught my eye and got me thinking – “Why is the mediator taking sides? S/he should withdraw form the process and have a neutral mediator appointed immediately!”   The person in question, Scott Milinski, was not in fact mediating the dispute between the United Teachers of ...

Litigation and Dispute Resolution

5 reasons to try mediation

5. Cost - Mediation less expensive than a trial, 4. Time - Mediation can be quicker, both in terms of getting a date for the mediation session and the duration of the process. Mediation is often concluded in one day, and the parties leave with a signed agreement; a trial may last more than one day, and then the judge may take weeks or months to deliver the decision. 3. Flexibility - Mediatio...

Litigation and Dispute Resolution

Make it work! tim gunn’s dispute resolution style

One of my favourite “reality” TV shows – in fact one of the few I watch – is Project Runway. Filmed in New York, the show pits aspiring designers against each other with seemingly impossible sewing challenges, with each episode culminating in a runway show and elimination. The contestants are mentored by Tim Gunn, whose catch phrase “make it work” I have adopted as my own personal mant...

Rebecca Carroll-Bell answered this question

What are your favourite business podcasts?

Hi Andrea,Personally, I enjoy sotry telling style podcasts and conversations rather than a more monologuw style of podcast. I left lectures behind when I graduated from uni!  Some of my favourite buseinss-related podcasts are:Confessions of a Misfit Entrepreneur Business AddictsSide Hustle School Adventures in Branding I also enjoy a few gneeral knowledge podcasts:The IndicatorPlanet Money 

Rebecca Carroll-Bell answered this question

What burdens would you like to see scrapped as a business?

I operate as a sole trader and for now that suits me. I find it very irritating when the politicians go on TV talking up how much they are helping "small business" when in fact, they are helping small companies. Many of the so called benefits and tax breaks are of no help to me because I am not a company and don't pay company tax. I'd like to see more support, breaks and benefits for the small business owners who are not incorporated; or at he very least, say what you mean and talk about small companies not small business. Bec

Rebecca Carroll-Bell answered this question

Should we legislate the paying time to protect SME’s cash flow?

Wow, thanks for highlighting this. I knew that overdue payments were a big problem for SMEs, but wasn't aware of talk to legislate a solution. Personally, I don't think that legislation is the best answer. The reality is that it takes a long time to get new legislation enacted, along with all the supporting rules, regulations, forms and infrastructure. Also, we already have processes in place to recover overdue debts. They very form state to state, and can be more or less time consuming depending on where you are, the amount involved and the path you choose to take.Instead, why not invest resources into educating the SME sector on how to avoid bad debt in the first place, how to collect debts, and where to go for help and support. Instead of developing new laws, why not develop new, better, more accessible resources for business owners to help them reduce debt burden, connect them with debt collection agencies that can recover overdue payments for them, or even set up subsidies so that the SME doesn't carry all the financial burden of recovering bad debt. I agree that more can and should be done, but I am not convinced that more legislation is the right solution. Bec

Rebecca Carroll-Bell answered this question

Have you worked with influencers and how was your experience?

I am interested in other people's experiences too. Wathcing with interest :)

Rebecca Carroll-Bell answered this question

Rebecca Carroll-Bell answered this question

How long do you wait to make a follow up call?

Well said Steve, that's some great advice. Assuming that Jacky hasn't set a time and date for a follow up call, I think that 1 - 2 weeks is a good rule of thumb. Remember that many states have school holidays at the moment, and even if the prospect is not the parent of school aged children, others in the business may be, and resources may be stretched just now.Don't be disheartened. I delivered training to an organisation earlier this year that was a whole year in the making. From our initial introduction (referral) and meeting to actually delivering the training took about 10 - 11 months. Every month or 2 I would follow up with a "hi how's it going" or I saw this article and thought you'd be interested" or "here's a copy of my latest free resource you might find useful". This about ho you can be helpful and friendly to your prospective client, serve their needs. Let us know how you go.

Rebecca Carroll-Bell answered this question

Which are your favourite apps that help you run your biz or life in general?

Hi Hannah,As well as social media apps (Facebook, Instagram, Twitter and LinkedIn are the main ones I use on my mobile) and Hootsuite, I have a few favourite productivity and organisation apps. I use: Evernote for capturing ideas on the run, saving websites or articles to refer back to later, and writing lists. Harvest for time keeping/time recording. Genuis Scan for taking photos of documents and converting them to PDF.CollectMORE is a new app designed 0ot help you recover unpaid fees and debts. It's free to download and use and takes the worry out of what to say when chasing a debt. I recently started using What's App because my best friend uses it and wanted to contact me on it. IMDb is a favourite for looking up tv shows, films, actors and others in the entertainment industry - whether its to see how well the film I am considering was rated, or to work out where I have seen that actor before, I use it at least twice a week. For creating images and quotes to share on social media I have Kwote and Photo Grid.Oh, and Uber, for getting around.

Rebecca Carroll-Bell answered this question

I'm running Facebook ads but no one is signing up on my website, what do I do?

Great advice Joel. I use Facebook ads for a few different reasons. Sometimes its to get people to like the post, and from there I invite them to like the page. Sometimes its to get them to sign up for a free offer (also called an opt-in or lead magnet), in which case I direct them to a LeadPage specifically set up to garner their email address in return for a free resource that is of value to them. And sometimes I throw $10-$20 at a post just to see what happens. When I first started using Facebook ads I was bitterly disappointed that people were not clicking, signing up etc. Now I treat each campaign as a bit of an experiment - did it work, who is looking, who is clicking, which posts do they like/not like. As Joel said, please feel free to add more detials and tap into the power of the Savvy SME Mastermind.Bec

Rebecca Carroll-Bell answered this question

How would you choose a coach?

Hi Sandra, I am a member of The Coaching Circle (www.thecoachingcircle.com.au). They have a great quick on the page "Do I need a Coach"? Taking the quiz yourself might give you ideas for the types of questions to ask potential clients and ways to market to them. The Coaching Blog on that page also has some great articles, even if you don't want to join, it's a great resource. Bec

Rebecca Carroll-Bell answered this question

What results have facebook ads driven for you?

Hi Lindsy,I have used Facebook ads recently with some good results. The main outcomes I look for are either to get interactions on a particular post or to direct people to a Leadpage. I spend from $10 - $50 per campaign and for that I get reach around 2,000 people, and anywhere from 10 - 60 post engagements. Once people have liked my post, I can go in and invite them to like my page. In terms of people opting in to my Leadpage offering (that is, giving me their email address in return for a free resource) conversations haven;t been as high as I had hoped, but still better than nothing. What results are you looking for with your Facebook advertising? Perhaps we can brainstorm some ideas for you to try out. Bec

Rebecca Carroll-Bell answered this question

What are your top 3 tips for managing unpredictable issues that affect your workflow?

1. Knowing that I can often make a time to deal with the unexpected issue e.g. make a time to call someone back, tell them I will have an answer for them by a certain date, and so on. I often find that if you listen to someone, acknowledge their situation then tell them what you will do and when you will do it, that it enough to keep them satisfied in the short term, allowing you to keep control over your time and schedule. 2. For issues that are beyond my control and expertise e.g. technical or computer problems, I have learned to outsource early. I used to waste so much time trying to figure out how to fix things for myself. Now I am building a team of people who I can call on in times of need to get the problem fixed ASAP. 3. Communication. Talk early, talk often.If something comes up that will effect workflow and delivery down the track, I contact my other clients/colleagues/contacts and let them know ASAP. By giving as much notice as possible and a little insight into why I need to reschedule or postpone, I find others are a lot more accomdating and supportive.

Rebecca Carroll-Bell answered this question

Karen Dauncey
Karen Dauncey, Owner at Blue Cherry Online Marketing

Social Media

Which social media channel does your business get the most engagement on?

Whichever one I am spending most time and attention on. Currently that is Facebook. I have also had great results from Google+. I am in the process of finding the balance and chooseing my main 3 on whihc to focus.

Rebecca Carroll-Bell answered this question

How long were you in business before the website you launched with needed a complete redesign?

I am about to redesign my site for the third (? fourth maybe?) time in 15 months. It is not giving me the results I am after, I am DIYing, constantly learning and evolving, and while I was happy with my site 6 months ago, now I realise how much better it can be. Also, I will be launchign my first Google Adwords campaign later in the year so will optimise the site for that too.

Rebecca Carroll-Bell answered this question

Lisa Ormenyessy
Lisa Ormenyessy, Business Coach and Marketing Specialist at

Leadership

People often say there is a 'secret' to success.... what's yours?

The ability to get up each and every time you get knocked back. AKA sticktoitness.

Rebecca Carroll-Bell answered this question

What kind of events would you want SavvySME to host?

Networking would be great, perhaps: open networking, guest speaker, open networking. Debates might be interesting - serious or comedic? By way of online or virtual events, seminars can be fun. I'd be keen to see some interviews with members too.

Rebecca Carroll-Bell answered this question

Will this approach be considered SPAM?

Hi Steve,Further to my comments above, an article came upon Flying Solo that may assist: Sending emails: are you breaking the law? Cheers,Bec CB

Rebecca Carroll-Bell answered this question

Is it legal to pay your employee in crypto currency like Bitcoin?

I find BitCoin and other crypto currencies so interesting. From a legal view point I have no idea how to classify them - are they currency? goods? something else? Are they subject to GST? Income tax? FBT (as Katherine mentioned above, in some circumstances, yes). I also find people's motivations for using cryptos intriguing. Personally, I find the wild fluctuations in the 'value' of each unit worrisome and woudl not agree to be paid in BitCoin.

Rebecca Carroll-Bell answered this question

Rebecca Carroll-Bell answered this question

Which do you prefer: videos or podcast?

I was going to answer podcast, and then realized, I haven't actually watched any online educational videos, so I can't actually compare the 2!  

My preference is for webinars that are live and interactive, which are often also available as a podcast later, which is why I first thought of podcasts. 

 

Rebecca Carroll-Bell answered this question

Is the Australian economy picking up based on your experience?

I work with lawyers who are - in my experience - inherently conservative and risk averse, so I've not seen the uptick yet; in fact a friend of mine's position was made redundant just last week. Historically the legal industry is last in and last out of any economic downturn, so I hope this means we will follow along slowly but surely. 

Rebecca Carroll-Bell answered this question

Is the Australian economy picking up based on your experience?

I work with lawyers who are - in my experience - inherently conservative and risk averse, so I've not seen the uptick yet; in fact a friend of mine's position was made redundant just last week. Historically the legal industry is last in and last out of any economic downturn, so I hope this means we will follow along slowly but surely. 

Rebecca Carroll-Bell answered this question

Wendy Huang
Wendy Huang, Full Time Blogger and YouTuber at A Custom Blog in 4 Minutes

Lifestyle and Health

Do you know sustralian business that buys second-hand jewelry?

Google consignment stores. They will offer your piece for sale then keep a cut of the sale price. 

Rebecca Carroll-Bell answered this question

Neil Steggall
Neil Steggall, Partner at Wardour Capital Partners

Digital Marketing

What are your views on the use of webinars?

I have participated in webinars by Flying Solo and by Australian Businesswomen's Network. 

I work from home and am on my own most days. I enjoy the "connectedness" aspect of the webinar format, plus its a low-cost way for me to learn about running my own business. 

Bec

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