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Michelle Pascoe

at Michelle Pascoe

Member Since August 2015

Croydon, NSW, 2132

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108 FOLLOWERS

Professional Speaker, Trainer, Coach & Author. I live and breathe my passion for customer service, mystery shopping and team motivation. I'm an experienced businesswomen & specialist in every aspect of service operations & processes and their impact on the customer experience. As an international speaker and accredited trainer & assessor, I combine my extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each individual.

Qualified skills

Training & Development
Managing employees

Boss V Buddy

Too often in business when a frontline person steps up to a leadership role there is no guidance on “how” to handle going from being one of the team to leading and managing the same team. At time...

Read more
Business growth

Are you Feeling the 7 Year Business Itch?

As the CEO you may question the journey you are on at times, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the clients you are...

Read more
Business coaching

Hiring Before Firing

Understanding the challenges in creating a workplace of choice and a business that customers will recommend and return to  When you first established your business what was one of the things that pe...

Read more
Business coaching

Does 2016 need to be the same as 2015? 3 tips on how to focus on future growth potential

As 2015 comes to a close and many of our clients start to wind down to a well earned break, it is time that we focus our energy into creating the business that we want in 2016. Now for some this may m...

Read more
Training and development

Getting the most from a conference

  What conferences have had success in Australia?   There is no exact formula that can be copied for all conferences to be successful as industries and groups have their own expectations and outc...

Read more
Managing employees

5 Tips on How to Get the Best from your Summer Casuals

As the summer breeze ruffles our hair and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals. In a few weeks there will be school leavers, holi...

Read more
Business coaching

Keeping Your Business: Reinvigorate Your Passion

With the change of seasons and the recent Super Moon overhead, are you as passionate about your business as you once were? Before you make any knee jerk decisions, or ones that are done at the end of ...

Read more
Human resources

The Impact of Resignation

When you hear the word "resignation" whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind. Over the past two decades in business, we have emplo...

Read more
Human resources

The 12 Challenges Of Building A VIP Team: Hiring The Right Individuals

In my recently launched book, The VIP Principle, I speak about the twelve challenges of building a VIP team and how hiring right and building a workplace of choice is critical in growing your business...

Read more
Managing employees

Boss V Buddy

Too often in business when a frontline person steps up to a leadership role there is no guidance on “how” to handle going from being one of the team to leading and managing the same team. At time...

Read more
Business growth

Are you Feeling the 7 Year Business Itch?

As the CEO you may question the journey you are on at times, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the clients you are...

Read more
Business coaching

Hiring Before Firing

Understanding the challenges in creating a workplace of choice and a business that customers will recommend and return to  When you first established your business what was one of the things that pe...

Read more
Business coaching

Does 2016 need to be the same as 2015? 3 tips on how to focus on future growth potential

As 2015 comes to a close and many of our clients start to wind down to a well earned break, it is time that we focus our energy into creating the business that we want in 2016. Now for some this may m...

Read more
Training and development

Getting the most from a conference

  What conferences have had success in Australia?   There is no exact formula that can be copied for all conferences to be successful as industries and groups have their own expectations and outc...

Read more
Managing employees

5 Tips on How to Get the Best from your Summer Casuals

As the summer breeze ruffles our hair and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals. In a few weeks there will be school leavers, holi...

Read more
Business coaching

Keeping Your Business: Reinvigorate Your Passion

With the change of seasons and the recent Super Moon overhead, are you as passionate about your business as you once were? Before you make any knee jerk decisions, or ones that are done at the end of ...

Read more
Human resources

The Impact of Resignation

When you hear the word "resignation" whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind. Over the past two decades in business, we have emplo...

Read more
Human resources

The 12 Challenges Of Building A VIP Team: Hiring The Right Individuals

In my recently launched book, The VIP Principle, I speak about the twelve challenges of building a VIP team and how hiring right and building a workplace of choice is critical in growing your business...

Read more
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