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Michelle Pascoe

at Michelle Pascoe

Member Since August 2015

Croydon, NSW, 2132

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Professional Speaker, Trainer, Coach & Author. I live and breathe my passion for customer service, mystery shopping and team motivation. I'm an experienced businesswomen & specialist in every aspect of service operations & processes and their impact on the customer experience. As an international speaker and accredited trainer & assessor, I combine my extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each individual.

Qualified skills

Training & Development
Team Management

Boss V Buddy

Too often in business when a frontline person steps up to a leadership role there is no guidance on “how” to handle going from being one of the team to leading and managing the same team. At times it can be hard for the new manager who may feel they need to prove that Executive Management have made the right choice in promoting them while watching their back as shunned team members wait for t...

Business Management

Are you Feeling the 7 Year Business Itch?

As the CEO you may question the journey you are on at times, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the clients you are taking on.  It is at these times that you need to centre yourself and take a moment to remember why you do what you do and is there a need for change or is it just reinvigorating your passion. We a...

Business Coaching

Hiring Before Firing

Understanding the challenges in creating a workplace of choice and a business that customers will recommend and return to  When you first established your business what was one of the things that people said to you when you began to expand; “If you are prepared to hire you must be prepared to fire”. Hiring can be gruelling, when it takes a long time to find someone but it is the fun side of...

Business Coaching

Does 2016 need to be the same as 2015? 3 tips on how to focus on future growth potential

As 2015 comes to a close and many of our clients start to wind down to a well earned break, it is time that we focus our energy into creating the business that we want in 2016. Now for some this may mean repeating what you did well in 2015, however, for many it is all about tweaking, reviewing and assessing strategies, systems and what we really want from our business. Finally after twenty one ye...

Training and Development

Getting the most from a conference

  What conferences have had success in Australia?   There is no exact formula that can be copied for all conferences to be successful as industries and groups have their own expectations and outcomes, however, here are six key tips that can be used across all conferences that will ensure they are successful:   Use a PCO or have a dedicated person or small team to put it together. There is ...

Team Management

5 Tips on How to Get the Best from your Summer Casuals

As the summer breeze ruffles our hair and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals. In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months, so how do you prepare your team for them and how do you engage them to get the best out of them? In business we are c...

Business Coaching

Keeping Your Business: Reinvigorate Your Passion

With the change of seasons and the recent Super Moon overhead, are you as passionate about your business as you once were? Before you make any knee jerk decisions, or ones that are done at the end of a long day (week, month or year), take a moment to stop and relook at your business and what you have achieved. Take some paper a pen (or coloured pencils if you prefer) and break your business up in...

Human Resources

The Impact of Resignation

When you hear the word "resignation" whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind. Over the past two decades in business, we have employed full time and casuals, both administration and field workers. We currently employ over 60 people and this has varied over the years, so you can imagine we have had our fair share of resignations....

Human Resources

The 12 Challenges Of Building A VIP Team: Hiring The Right Individuals

In my recently launched book, The VIP Principle, I speak about the twelve challenges of building a VIP team and how hiring right and building a workplace of choice is critical in growing your business to satisfy the needs of the 21st century customer. You can do this by providing a memorable experience that will have them returning and recommending others. It doesn’t matter what industry your ...

Team Management

Boss V Buddy

Too often in business when a frontline person steps up to a leadership role there is no guidance on “how” to handle going from being one of the team to leading and managing the same team. At times it can be hard for the new manager who may feel they need to prove that Executive Management have made the right choice in promoting them while watching their back as shunned team members wait for t...

Business Management

Are you Feeling the 7 Year Business Itch?

As the CEO you may question the journey you are on at times, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the clients you are taking on.  It is at these times that you need to centre yourself and take a moment to remember why you do what you do and is there a need for change or is it just reinvigorating your passion. We a...

Business Coaching

Hiring Before Firing

Understanding the challenges in creating a workplace of choice and a business that customers will recommend and return to  When you first established your business what was one of the things that people said to you when you began to expand; “If you are prepared to hire you must be prepared to fire”. Hiring can be gruelling, when it takes a long time to find someone but it is the fun side of...

Business Coaching

Does 2016 need to be the same as 2015? 3 tips on how to focus on future growth potential

As 2015 comes to a close and many of our clients start to wind down to a well earned break, it is time that we focus our energy into creating the business that we want in 2016. Now for some this may mean repeating what you did well in 2015, however, for many it is all about tweaking, reviewing and assessing strategies, systems and what we really want from our business. Finally after twenty one ye...

Training and Development

Getting the most from a conference

  What conferences have had success in Australia?   There is no exact formula that can be copied for all conferences to be successful as industries and groups have their own expectations and outcomes, however, here are six key tips that can be used across all conferences that will ensure they are successful:   Use a PCO or have a dedicated person or small team to put it together. There is ...

Team Management

5 Tips on How to Get the Best from your Summer Casuals

As the summer breeze ruffles our hair and we feel invigorated to face the final weeks of the year, for many businesses this time means hiring casuals. In a few weeks there will be school leavers, holiday backpackers and others who will be seeking employment over the coming months, so how do you prepare your team for them and how do you engage them to get the best out of them? In business we are c...

Business Coaching

Keeping Your Business: Reinvigorate Your Passion

With the change of seasons and the recent Super Moon overhead, are you as passionate about your business as you once were? Before you make any knee jerk decisions, or ones that are done at the end of a long day (week, month or year), take a moment to stop and relook at your business and what you have achieved. Take some paper a pen (or coloured pencils if you prefer) and break your business up in...

Human Resources

The Impact of Resignation

When you hear the word "resignation" whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind. Over the past two decades in business, we have employed full time and casuals, both administration and field workers. We currently employ over 60 people and this has varied over the years, so you can imagine we have had our fair share of resignations....

Human Resources

The 12 Challenges Of Building A VIP Team: Hiring The Right Individuals

In my recently launched book, The VIP Principle, I speak about the twelve challenges of building a VIP team and how hiring right and building a workplace of choice is critical in growing your business to satisfy the needs of the 21st century customer. You can do this by providing a memorable experience that will have them returning and recommending others. It doesn’t matter what industry your ...

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