Narelle Lee profile image

Narelle Lee

Owner at The Performance Masters

Member Since October 2013

Sydney, NSW, 2000



My passion is decoding human behaviour, especially in the workplace. I use the latest research in neurosciences, developmental psychology, and neuro-leadership to help people understand people and through this maximize the results in their business.
I blend formal post graduate business education, more than 20 years in senior roles including board experience and my passion for the behavioural sciences to offer my clients pragmatic and innovative solutions that drive results.

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Customer retention

Simple steps to enchant your customers

Great service is just plain good business, and the great news is that it doesn't have to cost the earth to implement a customer enchantment culture. Great customer service happens one moment at a t...

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Attracting talent and recruitment

Finding the Right Staff: The Key to Good Service

There is a lot of discussion about the value of good service, and innumerable training programs to assist business owners and staff deliver a quality customer experience, and yet the experience, esp...

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Managing employees

The last behavioral style - "c"

We now reach the final style - because this one is last, it does not mean "c" is worse or of lesser importance than any other style - we follow the clockwise convention as we move around the quadran...

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Managing employees

Working behind the scenes

In this article I continue to explore the four people you will ever meet.  It is important to stress that this is a high level generalization, and within each style we find combinations of other st...

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Managing employees

DISC profiles: Influencers (I) - the second style

Achieving a harmonious productive workforce is not an accident and there are a few easy steps we can take to make it a reality. In this article, I continue to explore the four fundamental behavioral...

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Managing employees

The First Behavioural Style - D - Does Not Stand For Detail

Just as society is like a tapestry woven from different types of people, so are our business environments.   The differences between the types of people on our staff, four customer base and in other...

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Managing employees

There are only four types of people in the world

Have you ever wondered why there are some customers or staff members that are just hard work? Have you ever found yourself explaining something and you notice that your message is just not getting th...

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