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Narelle Lee

Owner at

Member Since October 2013

Sydney, NSW, 2000

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My passion is decoding human behaviour, especially in the workplace. I use the latest research in neurosciences, developmental psychology, and neuro-leadership to help people understand people and through this maximize the results in their business.
I blend formal post graduate business education, more than 20 years in senior roles including board experience and my passion for the behavioural sciences to offer my clients pragmatic and innovative solutions that drive results.

Reputation

Customer Retention

Simple steps to enchant your customers

Great service is just plain good business, and the great news is that it doesn't have to cost the earth to implement a customer enchantment culture. Great customer service happens one moment at a time, and it is when these moments build one on the other, that you develop a quality customer service platform, and  more than that, begin to see dollars starting to flow. The real question for me i...

Recruitment

Finding the Right Staff: The Key to Good Service

There is a lot of discussion about the value of good service, and innumerable training programs to assist business owners and staff deliver a quality customer experience, and yet the experience, especially in the retail space, of the average Australian customer falls short.  When compared to the experience of the average US shopper, Australian consumers are missing out. So what is missing? Th...

Team Management

The last behavioral style - "c"

We now reach the final style - because this one is last, it does not mean "c" is worse or of lesser importance than any other style - we follow the clockwise convention as we move around the quadrants. The "c" is complaint.  This style is driven by the need to have facts and details and generally doesn't trust easily. If you use testimonials in your marketing, this style will check them for au...

Team Management

Working behind the scenes

In this article I continue to explore the four people you will ever meet.  It is important to stress that this is a high level generalization, and within each style we find combinations of other styles, but there will always be one that dominates to some degree. The next style "S" crosses over from the big picture styles - "D "& "I" I have talked about in previous articles, to a style that...

Team Management

DISC profiles: Influencers (I) - the second style

Achieving a harmonious productive workforce is not an accident and there are a few easy steps we can take to make it a reality. In this article, I continue to explore the four fundamental behavioral styles and learn how to spot them and where the styles are most suited. There are four styles, each bringing something different to an organization and no style is better than another - each has a r...

Team Management

The First Behavioural Style - D - Does Not Stand For Detail

Just as society is like a tapestry woven from different types of people, so are our business environments.   The differences between the types of people on our staff, four customer base and in other stakeholder groups, means that knowing how to effectively communicate with as many as possible is a powerful key for success. In an earlier article, I discussed how at a high level, there are really...

Team Management

There are only four types of people in the world

Have you ever wondered why there are some customers or staff members that are just hard work? Have you ever found yourself explaining something and you notice that your message is just not getting through, even though you are making perfect sense to you? The great news is that the solutions to these common situations is simple.  There are only four types of people you will ever meet, and once ...

Customer Retention

Simple steps to enchant your customers

Great service is just plain good business, and the great news is that it doesn't have to cost the earth to implement a customer enchantment culture. Great customer service happens one moment at a time, and it is when these moments build one on the other, that you develop a quality customer service platform, and  more than that, begin to see dollars starting to flow. The real question for me i...

Recruitment

Finding the Right Staff: The Key to Good Service

There is a lot of discussion about the value of good service, and innumerable training programs to assist business owners and staff deliver a quality customer experience, and yet the experience, especially in the retail space, of the average Australian customer falls short.  When compared to the experience of the average US shopper, Australian consumers are missing out. So what is missing? Th...

Team Management

The last behavioral style - "c"

We now reach the final style - because this one is last, it does not mean "c" is worse or of lesser importance than any other style - we follow the clockwise convention as we move around the quadrants. The "c" is complaint.  This style is driven by the need to have facts and details and generally doesn't trust easily. If you use testimonials in your marketing, this style will check them for au...

Team Management

Working behind the scenes

In this article I continue to explore the four people you will ever meet.  It is important to stress that this is a high level generalization, and within each style we find combinations of other styles, but there will always be one that dominates to some degree. The next style "S" crosses over from the big picture styles - "D "& "I" I have talked about in previous articles, to a style that...

Team Management

DISC profiles: Influencers (I) - the second style

Achieving a harmonious productive workforce is not an accident and there are a few easy steps we can take to make it a reality. In this article, I continue to explore the four fundamental behavioral styles and learn how to spot them and where the styles are most suited. There are four styles, each bringing something different to an organization and no style is better than another - each has a r...

Team Management

The First Behavioural Style - D - Does Not Stand For Detail

Just as society is like a tapestry woven from different types of people, so are our business environments.   The differences between the types of people on our staff, four customer base and in other stakeholder groups, means that knowing how to effectively communicate with as many as possible is a powerful key for success. In an earlier article, I discussed how at a high level, there are really...

Team Management

There are only four types of people in the world

Have you ever wondered why there are some customers or staff members that are just hard work? Have you ever found yourself explaining something and you notice that your message is just not getting through, even though you are making perfect sense to you? The great news is that the solutions to these common situations is simple.  There are only four types of people you will ever meet, and once ...

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